Freedom251 › Restaurant Waitlist Software
WaitQ
What WaitQ is
WaitQ is a cloud-based queue and appointment system for physical businesses managing customer flow across locations. Its dashboard combines walk-ins and appointments, while a branded check-in page lets customers join a queue, place pickup orders, or book through one link. Customers can reach the page through QR codes, kiosks or tablets, websites, Google Business Profile, and social media. Notifications are available by push, SMS, WhatsApp, and email; SMS and WhatsApp work in 60+ countries, while push and email are available everywhere. Analytics cover customer counts, no-show rates, average wait times, and historical comparisons. WaitQ supports Android, iOS, and web. Annual-billed plans start at £27/mo, and a seven-day trial is listed; there is no free plan. Starter includes one location, five staff accounts, 100 monthly SMS/WhatsApp credits, and 30 days of analytics. Grow includes two locations and 400 credits; Business includes five locations, 1,000 credits, priority support, and an onboarding call. WaitQ highlights businesses including salons, restaurants, hotels, retail, and services. It is headquartered in Portugal.
Who it suits
WaitQ suits physical businesses that need to manage appointments and walk-in queues together, including salons, restaurants, hotels, and retail businesses. Its plans offer different location, staff, messaging-credit, and analytics limits.
What it does well
- Combines walk-ins and appointments in one dashboard
- Multiple check-in routes, including QR codes and kiosks
- Push, SMS, WhatsApp, and email notifications
- Tracks no-shows and average wait times
- Supports Android, iOS, and web
What to know first
- No free plan
- Seven-day trial only
- Starter includes one location and 100 monthly messaging credits
- Additional locations on Grow and Business cost $20/month each
Limits
Starter includes one location, five staff accounts, 100 SMS/WhatsApp credits per month, and 30 days of analytics. Grow includes two locations, 20 staff accounts, 400 credits, and 60 days of analytics; Business includes five locations, unlimited staff, 1,000 credits, and 90 days of analytics. Additional locations on Grow and Business cost $20/month each.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Business | billed annually · 5 locations · Unlimited staff, waitlist visits, bookings, and guest lists · 1000 SMS/WhatsApp credits/month · 90 days analytics · Priority support and onboarding call | $119 a month |
| Starter | billed annually · 1 location · 5 staff accounts · Unlimited waitlist visits and bookings · 100 SMS/WhatsApp credits/month · 30 days analytics | $27 a month |
| Grow | billed annually · 2 locations · 20 staff accounts · Unlimited waitlist visits, bookings, and guest lists · 400 SMS/WhatsApp credits/month · 60 days analytics | $49 a month |
As waitq.app lists them, read 8 Oct 2026. The maker's own page has the final word.
Getting started
- Visit https://waitq.app/ to begin.
- Use the 7-day trial to explore the service.
- Choose a paid plan: Starter, Grow, or Business.
- Access WaitQ on Android, iOS, or the web.
- Set up a branded check-in page and share it through QR codes, kiosks or tablets, a website, Google Business Profile, or social media.
Verdict
WaitQ combines queue management, bookings, check-in, notifications, and analytics for physical businesses. Compare the plans’ location and messaging limits with your needs; the listed starting price is £27/mo billed annually.
Questions
Does WaitQ have a free plan?
No. WaitQ is paid and offers a 7-day trial.
How much does WaitQ cost?
The listed starting price is £27/mo (annual). Starter is listed at $27 a month, billed annually.
Which platforms does WaitQ support?
WaitQ supports Android, iOS, and web.
What notification methods are available?
WaitQ supports push, SMS, WhatsApp, and email. SMS and WhatsApp are supported in 60+ countries; push and email are available everywhere.
How many locations are included?
Starter includes one, Grow includes two, and Business includes five. Additional locations on Grow and Business cost $20/month each.
What support comes with the plans?
Starter and Grow list standard email support. Business includes priority support and an onboarding call.
Facts from WaitQ's own pages
- Analytics
- WaitQ tracks customer counts, no-show rates, and average wait times, with historical reports for comparing time periods. · waitq.app, 8 Oct 2026
- Combined queue and booking
- Businesses can manage walk-ins and appointments side-by-side from one dashboard. · waitq.app, 8 Oct 2026
- Customer check-in
- A branded check-in page lets customers join a queue, place a pickup order, or book from one link. · waitq.app, 8 Oct 2026
- Data processing
- For most business waitlists, the business is the data controller and WaitQ acts as processor; WaitQ says it enters into a DPA where applicable. · waitq.app, 8 Oct 2026
- Data retention
- The privacy policy states that end-user waitlist or queue data is typically retained for up to 90 days after joining, unless the business deletes it earlier or a longer period is needed for specified reasons. · waitq.app, 8 Oct 2026
- Founded
- 2025 · waitq.app, 28 Sept 2026
- Headquarters
- Portugal · waitq.app, 28 Sept 2026
- Integrations
- The privacy policy names Google and Reserve with Google as distribution, search, marketplace, or reservation partners that may be enabled or requested by business customers. · waitq.app, 8 Oct 2026
- Limits
- The pricing page lists 1, 2, and 5 included locations for Starter, Grow, and Business respectively, and says additional locations on Grow and Business cost $20/month each. · waitq.app, 8 Oct 2026
- Notifications
- WaitQ supports push, SMS, WhatsApp, and email notifications; SMS and WhatsApp are supported in 60+ countries, while email and push are available everywhere. · waitq.app, 8 Oct 2026
- Purpose
- WaitQ is a cloud-based queue management system for physical businesses to manage customer flow across locations. · waitq.app, 8 Oct 2026
- Security and privacy
- WaitQ says it uses access controls, least-privilege practices, encryption in transit, and monitoring to protect personal data. · waitq.app, 8 Oct 2026
- Support
- The Business plan includes priority support and an onboarding call; Starter and Grow list standard email support. · waitq.app, 8 Oct 2026
- Ways to check in
- Customers can reach the check-in page through QR codes, kiosks or tablets, websites, Google Business Profile, and social media links. · waitq.app, 8 Oct 2026
- Who it serves
- WaitQ describes itself as queue and appointment software for SMBs and highlights barbershops, events, salons, hotels, restaurants, retail, and services. · waitq.app, 8 Oct 2026
Where WaitQ stands on Freedom251
- Restaurant Waitlist Software#19 of 24