Freedom251 › Restaurant Waitlist Software
Waitflo
What Waitflo is
Waitflo is a web-based waitlist and reservation platform for restaurants, cafés, bars, food courts, salons, barbershops, spas, and other queue or appointment businesses. It supports digital waitlists, online reservations, guest communication, and a real-time dashboard with analytics, a customer database, and a live waitlist view. Guests can check in through a QR code or link. Reservation tools include time-slot booking and bookable resources. Messaging includes two-way SMS, personalized text messages, guest replies, and automated reminders. Plans range from Basic, with 500 guest parties per month at one location, to Enterprise, with unlimited guests and locations, a multi-location dashboard, API access, and webhooks. Premium adds a full reservations system and self check-in; Professional adds two locations, website booking tools, two-way SMS, and Reserve with Google. Annual prices are 20.00 USD, 39.00 USD, 79.00 USD, and 249.00 USD. A free trial is available.
Who it suits
Waitflo suits hospitality and service businesses managing queues, reservations, appointments, and guest messages. It can fit single-location operators or larger organizations needing multiple locations and integrations.
What it does well
- Digital waitlists and online reservations
- QR or link self check-in
- Two-way SMS and automated reminders
- Real-time analytics and customer database
- Enterprise API and webhooks
What to know first
- Basic allows one location
- Basic limits 500 guest parties monthly
- No free plan is listed
- Prices are billed yearly
Limits
The lowest listed Basic plan allows 500 guest parties per month at one location and provides basic waitlist management, a customer database, and charts and analytics. Waitflo has no free plan.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Basic | Yearly; displayed as "$20 Per Yearly" · 500 guest parties / month · 1 location · Basic waitlist management · Customer database · Charts & analytics | $20 a year |
| Enterprise | Yearly; displayed as "$249 Per Yearly" · Unlimited guests & locations · Multi-location dashboard · API and webhooks · Account manager · SLA · Invoicing & PO · Onboarding and training call | $249 a year |
| Enterprise | Monthly; displayed as "$249 Per Month" · Unlimited guests & locations · Multi-location dashboard · API and webhooks · Account manager · SLA · Invoicing & PO · Onboarding and training call | $249 a month |
| Basic | Monthly; displayed as "$25 Per Month" · 500 guest parties / month · 1 location · Basic waitlist management · Customer database · Charts & analytics | $25 a month |
| Premium | Yearly; displayed as "$39 Per Yearly" · 1,000 guest parties / month · Full reservations system · Bookable resources · QR/link self check-in · Guest preferences · Personalized text messages · Multiple staff logins | $39 a year |
| Premium | Monthly; displayed as "$49 Per Month" · 1,000 guest parties / month · Full reservations system · Bookable resources · QR/link self check-in · Guest preferences · Personalized text messages · Multiple staff logins | $49 a month |
| Professional | Yearly; displayed as "$79 Per Yearly" · 3,600 guest parties / month · 2 locations · Two-way SMS · Website widgets · Reserve with Google · Custom branding · Website reservation booking · Geo-fence check-in | $79 a year |
| Professional | Monthly; displayed as "$99 Per Month" · 3,600 guest parties / month · 2 locations · Two-way SMS · Website widgets · Reserve with Google · Custom branding · Website reservation booking · Geo-fence check-in | $99 a month |
As waitflo.app lists them, read 7 Oct 2026. The maker's own page has the final word.
Getting started
- Open the Waitflo website
- Select the free-trial signup
- Create an account through the web signup
- Choose a plan for your guest and location needs
- Configure waitlists, reservations, messaging, or QR/link check-in
Verdict
Waitflo combines queue management, reservations, check-in, messaging, and reporting in a web platform. Its plans scale from one location to unlimited locations, with higher tiers adding booking, messaging, and integration features.
Questions
How much does Waitflo cost?
Waitflo lists pricing from $20/mo when billed annually. Its plan listings show Basic at $20 a year, Premium at $39 a year, Professional at $79 a year, and Enterprise at $249 a year, each billed yearly.
Does Waitflo offer a free plan or trial?
There is no free plan. Waitflo offers a free trial through its signup.
Which platforms support Waitflo?
Waitflo runs on the web.
What businesses is Waitflo designed for?
It is designed for restaurants, cafés, bars, food courts, hospitality businesses, salons, barbershops, spas, and businesses managing queues or appointments.
Does Waitflo provide integrations or an API?
Professional lists Reserve with Google. Enterprise includes API access and webhooks.
How are payments and card details handled?
Payments are processed by Paddle as Merchant of Record. Waitflo says it does not store or process payment card information directly.
Facts from Waitflo's own pages
- API
- The Enterprise plan includes API access and webhooks. · waitflo.app, 7 Oct 2026
- Bookings
- Reservations include time-slot booking and bookable resources. · waitflo.app, 7 Oct 2026
- Dashboard
- Its real-time dashboard provides analytics, a customer database, and a live waitlist overview. · waitflo.app, 7 Oct 2026
- Data rights
- The privacy policy says users may access, export, or delete their data through account settings in compliance with GDPR and CCPA requirements. · waitflo.app, 7 Oct 2026
- Integrations
- The site lists Reserve with Google and says payments are processed by Paddle as Merchant of Record. · waitflo.app, 7 Oct 2026
- Intended users
- Waitflo says it is designed for restaurants, cafés, salons, barbershops, spas, and businesses that manage queues or appointments. · waitflo.app, 7 Oct 2026
- Messaging
- Waitflo describes two-way SMS chat, personalized text messages, guest replies, and automated reminders among its features. · waitflo.app, 7 Oct 2026
- Payment data
- Paddle processes payments, and Waitflo says it does not store or process payment card information directly. · waitflo.app, 7 Oct 2026
- Product
- Waitflo is a cloud-based waitlist and reservation management platform for restaurants, cafés, bars, food courts, and hospitality businesses. · waitflo.app, 7 Oct 2026
- QR check-in
- Waitflo offers contactless guest self check-in through a QR code or link. · waitflo.app, 7 Oct 2026
- Security and privacy
- Waitflo says it does not sell personal data and shares data only with essential service providers needed to operate the platform. · waitflo.app, 7 Oct 2026
- Support
- Waitflo says it usually responds to contact inquiries within 24 hours. · waitflo.app, 7 Oct 2026
- Trial
- The About page links to a “Start Free Trial” signup, but does not state the trial duration. · waitflo.app, 7 Oct 2026
- Waitlist and reservations
- The platform supports digital waitlists, online reservations, and guest communication. · waitflo.app, 7 Oct 2026
Where Waitflo stands on Freedom251
- Restaurant Waitlist Software#21 of 24