VoiceGuide
What VoiceGuide is
VoiceGuide is software for building inbound and outbound IVR and messaging systems. Its Graphical Script Designer provides modules for creating and managing callflows, and deployments can run on-premise or in the cloud. The software works with Cisco, Avaya, and other telephony systems and providers. It offers REST, WCF, COM, database, and file interfaces, along with in-callflow JavaScript and VBScript execution. The outbound dialer supports standard autodialing as well as preview and predictive dialing for ACD systems. It can connect with CRM and other systems, while external applications can start calls through APIs or a database. Dialer controls include answering-machine detection, Do Not Call lists, scheduling, retries, and escalations. VoiceGuide also provides ACD queues, skill-based routing, queue-position notifications, and callback scheduling. Listed speech options include SAPI, Google Cloud, and MRCPv2. One-time prices are billed per line and vary by plan and line count, starting at 180.00 USD. The free evaluation includes Enterprise+Dialer features and supports up to 30 simultaneous calls. VoIP systems require separate Dialogic HMP licenses.
Who it suits
VoiceGuide suits organizations building inbound or outbound IVR systems that need callflow design, dialer controls, or ACD features. It may also fit teams connecting telephony with CRM or other systems.
What it does well
- Graphical Script Designer supports callflow creation.
- Can be deployed on-premise or in the cloud.
- Supports Cisco, Avaya, and other telephony systems.
- Provides ACD queues and skill-based routing.
- Free evaluation supports up to 30 simultaneous calls.
What to know first
- There is no free plan.
- Plans are billed per line.
- VoIP systems require separate Dialogic HMP licenses.
- Analog and T1/E1 ISDN systems require Dialogic cards.
Limits
The free evaluation supports up to 30 simultaneous calls. VoIP deployments additionally require Dialogic HMP licenses, while analog and T1/E1 ISDN deployments require Dialogic cards.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Professional (51+ lines) | per line · 51+ lines | $180, paid once |
| Professional (11 - 50 lines) | per line · 11 - 50 lines | $220, paid once |
| Enterprise (51+ lines) | per line · 51+ lines | $260, paid once |
| Professional (4 - 10 lines) | per line · 4 - 10 lines | $280, paid once |
| Enterprise (11 - 50 lines) | per line · 11 - 50 lines | $310, paid once |
| Professional + Dialer (11 - 50 lines) | per line · 11 - 50 lines | $380, paid once |
| Enterprise (4 - 10 lines) | per line · 4 - 10 lines | $390, paid once |
| Enterprise + Dialer (11 - 50 lines) | per line · 11 - 50 lines | $470, paid once |
The first 8 of 10 plans, as voiceguide.com lists them, read 1 Oct 2026. The maker's own page has the final word. Every plan
Getting started
- Open the VoiceGuide website
- Choose a Professional or Enterprise plan by line count
- Use the free evaluation to try Enterprise+Dialer features
- Deploy on Windows, on-premise, in the cloud or through supported VoIP/SIP infrastructure
- Connect telephony systems, providers, CRM tools or external applications
- Design callflows in the Graphical Script Designer
Verdict
VoiceGuide covers callflow design, dialer functions, ACD, and several integration interfaces. Factor in per-line plan pricing and any additional telephony hardware or licenses.
Questions
Does VoiceGuide have a free plan?
No. It has paid plans and a free evaluation version.
How much does VoiceGuide cost?
Listed one-time plans range from 180.00 USD to 590.00 USD, billed per line. The entry pricing note says from $180.
Which platforms does VoiceGuide support?
Platforms are API, self-hosted and Windows, with on-premise or cloud deployment.
What does the free evaluation include?
It enables all Enterprise+Dialer features and supports up to 30 simultaneous calls.
Can VoiceGuide connect to other systems?
Yes. It provides REST, WCF, COM, database and file interfaces, and supports XML, WebService and REST call starts.
Facts from VoiceGuide's own pages
- ACD
- VoiceGuide provides ACD queuing, skill-based routing, queue-position notifications and callback scheduling. · voiceguide.com, 1 Oct 2026
- Additional requirement
- VoIP systems require Dialogic HMP licenses in addition to VoiceGuide licenses, while analog and T1/E1 ISDN systems require Dialogic cards. · voiceguide.com, 1 Oct 2026
- Callflow design
- Its Graphical Script Designer provides modules for creating and managing callflows. · voiceguide.com, 1 Oct 2026
- Core product
- VoiceGuide is designed for inbound and outbound IVR and messaging systems that can be tailored to individual needs. · voiceguide.com, 1 Oct 2026
- CRM integration
- The dialer can integrate with CRM and other systems, and external systems can start calls through XML, COM, WCF, WebService or REST APIs, or a database. · voiceguide.com, 1 Oct 2026
- Deployment
- VoiceGuide can be deployed on-premise or in the cloud. · voiceguide.com, 1 Oct 2026
- Dialer controls
- The dialer supports live-person versus answering-machine detection, Do Not Call lists, scheduling, retries and escalations. · voiceguide.com, 1 Oct 2026
- Free evaluation
- A fully working evaluation version enables all Enterprise+Dialer features and the homepage says it supports up to 30 simultaneous calls for free. · voiceguide.com, 1 Oct 2026
- Integrations
- VoiceGuide provides REST, WCF, COM, database and file interfaces and supports in-callflow JavaScript and VBScript execution. · voiceguide.com, 1 Oct 2026
- Outbound dialer
- The dialer supports standard autodialing and preview or predictive dialing for ACD systems. · voiceguide.com, 1 Oct 2026
- Speech engines
- The download page lists SAPI, Google Cloud and MRCPv2 text-to-speech support, plus Google Cloud Speech-to-Text/ASR and MRCPv2. · voiceguide.com, 1 Oct 2026
- Support
- Free support is provided through VoiceGuide's online support forum. · voiceguide.com, 1 Oct 2026
- Telephony compatibility
- The product works with Cisco, Avaya and other telephony systems and providers. · voiceguide.com, 1 Oct 2026
- VoIP deployment
- VoIP/SIP deployment is supported on physical servers, VMware ESXi, AWS, Microsoft Azure, Microsoft Hyper-V and cloud-hosted VMware ESXi. · voiceguide.com, 1 Oct 2026
Where VoiceGuide stands on Freedom251
- IVR Software#15 of 22