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VisualVault Case Management
What VisualVault Case Management is
VisualVault Case Management is a cloud-deployed platform for state and local agencies that brings case data, documents, communications, and workflows together. It supports intake forms, custom case fields, configurable workflows, role-based access, and time-stamped audit trails. Example uses include benefits applications, regulatory reviews, inspections, incident reports, licensing requests, and citizen service inquiries. Business rules can route cases, tasks, and approvals through defined processes. Reporting and analytics show case volume, processing times, operational performance, trends, risks, and exceptions. Mobile access is intended for field staff and remote teams. Integrations named by the maker include Esri ArcGIS, Kofax, SMS messaging, REST API access, and SAML 2.0 or OAuth 2.0 single sign-on. The paid program-based license is a flat annual fee covering hosting, support, and maintenance; pricing is on request, with unlimited external-user access.
Who it suits
It is designed for counties, cities, municipalities, and state governments managing varied public-sector cases. Teams needing centralized records, routed approvals, audit history, and operational reporting may find its feature set relevant.
What it does well
- Centralizes case data, documents, and communications
- Configurable workflows route tasks and approvals
- Time-stamped audit trails record activity
- Reporting covers volume, timing, and risks
- Mobile access supports field staff
What to know first
- No free plan is offered
- Pricing is available only on request
- Administrative user base affects licensing cost
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Program-based licensing | Flat annual fee; includes annual hosting, support, and system maintenance. · Licensed by program · administrative user base affects cost · limitless access for external users | On request |
As visualvault.com lists them, read 11 Oct 2026. The maker's own page has the final word.
Verdict
VisualVault focuses on public-sector case operations, combining intake, workflow, records, auditing, and reporting in one cloud service. Its annual program license includes hosting and support, but buyers must request pricing.
Facts from VisualVault Case Management's own pages
- Audit trail
- Yes · visualvault.com, 22 Sept 2026
- Availability
- VisualVault says it strives for 100% availability and uses certifications and consistent third-party audits as part of its practices. · visualvault.com, 11 Oct 2026
- Case types
- The page lists benefits applications, regulatory reviews, inspections, incident reports, licensing requests, and citizen service inquiries as examples of cases. · visualvault.com, 11 Oct 2026
- Compliance
- VisualVault says it tracks applicable federal and state requirements through a compliance management system and recommends controls to meet or exceed them. · visualvault.com, 11 Oct 2026
- Custom case fields
- Yes · visualvault.com, 22 Sept 2026
- Deployment
- cloud · visualvault.com, 22 Sept 2026
- Founded
- 2009 · visualvault.com, 28 Sept 2026
- Free plan
- No · visualvault.com, 22 Sept 2026
- Headquarters
- Tempe, Arizona, United States · visualvault.com, 28 Sept 2026
- Case intake forms
- Yes · visualvault.com, 22 Sept 2026
- Integrations
- The page names Esri ArcGIS, Kofax, SMS messaging, and SAML 2.0 and OAuth 2.0 single sign-on, and describes REST API access for custom integrations. · visualvault.com, 11 Oct 2026
- Mobile access
- The feature list says mobile accessibility enables secure access to case data for field staff and remote teams. · visualvault.com, 11 Oct 2026
- Purpose
- VisualVault Case Management centralizes case data, documents, communications, and workflows for state and local agencies. · visualvault.com, 11 Oct 2026
- Records and audit
- The system provides centralized document management, role-based access controls, and time-stamped audit trails for case activity. · visualvault.com, 11 Oct 2026
- Reporting
- Built-in reporting and analytics provide visibility into case volume, processing times, operational performance, trends, risks, and exceptions. · visualvault.com, 11 Oct 2026
- Reporting dashboards
- Yes · visualvault.com, 22 Sept 2026
- Security
- VisualVault says it follows NIST SP 800-39 recommendations for managing information security risk and reviews its risk posture on an ongoing basis. · visualvault.com, 11 Oct 2026
- Support
- The stated flat annual licensing fee includes hosting, support, and system maintenance. · visualvault.com, 11 Oct 2026
- Target users
- The case management page describes the solution as designed for state and local agencies, including counties, cities, municipalities, and state governments. · visualvault.com, 11 Oct 2026
- Workflow
- Configurable workflows route cases, tasks, and approvals according to predefined business rules. · visualvault.com, 11 Oct 2026
- Workflow automation
- Yes · visualvault.com, 22 Sept 2026
Where VisualVault Case Management stands on Freedom251
- Case Management Software#57 of 177