Freedom251 › Live chat software
Velaro Live Chat
What Velaro Live Chat is
Velaro Live Chat is paid customer-chat software combining website chatbot and live-agent support. Businesses can customize chat for branding, sales, and customer-satisfaction goals. Engagement features include proactive invitations, widgets, buttons, self-service options, and configurable workflows. Queues, workflow rules, round-robin distribution, and chatbot triage route conversations when agents are unavailable or demand is high. Agents can see browsing activity, preferences, marketing data, and stored customer data. With permission, they can co-browse forms, searches, transactions, and other processes. Reporting includes an enterprise report with more than 100 analytics and metrics. The designer offers hundreds of style combinations, WCAG 2.1 support, and different designs by webpage, campaign, or service group. Listed integrations include Salesforce, Microsoft Dynamics, NetSuite, Magento, HubSpot, Zendesk, Okta, AWS, and Microsoft Azure. Plans start at $19 a month billed annually, with a 14-day trial and no free plan. Web, iOS, Android, and API platforms are listed.
Who it suits
It suits businesses seeking omnichannel chatbot and live-agent chat with routing, visitor context, and co-browsing. Mobile agent apps are included across plans.
What it does well
- Chatbot and live-agent chat in one product
- Queues, workflows, round-robin, and triage
- Permission-based co-browsing support
- WCAG 2.1 chat design support
- Integrations include Salesforce and Zendesk
What to know first
- No free plan
- Starter excludes API access and several features
- Starting price requires annual billing
- Plans include one agent seat at entry
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Professional | monthly · 5,000 conversations/mo · 3 agent seats · CRM and e-commerce integrations · workflow automation · visitor tracking · priority support and onboarding | $1,497 a month |
| Solo | annually · 1 seat · 500 conversations/mo · web chat · Q&A bot · contact manager · conversation reports · community support | $19 a month |
| Business | monthly · 12,000 conversations/mo · 8 agent seats · co-browse · advanced analytics · SLA monitoring · sentiment analysis · dedicated success manager | $2,997 a month |
| Starter | monthly · 1,000 conversations/mo · 1 agent seat · web live chat · AI bot (1 active flow) · knowledge base · basic routing · standard analytics · email support | $497 a month |
| Enterprise | monthly · 25,000+ conversations/mo · 15 seats included · negotiated volume · SSO/SAML · custom roles · HIPAA package · custom onboarding | $7,997 a month |
As velaro.com lists them, read 12 Oct 2026. The maker's own page has the final word.
Verdict
Velaro Live Chat offers broad routing, engagement, reporting, and compliance options across web and mobile platforms. Compare plan exclusions and conversation limits with your required channels and agent capacity.
Facts from Velaro Live Chat's own pages
- Accessibility and branding
- The chat designer offers hundreds of style combinations, supports WCAG 2.1 compliance, and can use different designs by webpage, campaign, or service group. · velaro.com, 12 Oct 2026
- Agent routing
- Live Chat supports queues, workflow rules, automated round-robin distribution, and chatbot triage when agents are unavailable or during peak times. · velaro.com, 12 Oct 2026
- Co-browsing
- Agents can start an interactive co-browsing session to guide customers through forms, searches, transactions, and processes, with customer permission. · velaro.com, 12 Oct 2026
- Customer context
- Agents can view visitor browsing activity and preferences, along with marketing data or stored customer data. · velaro.com, 12 Oct 2026
- Customer engagement
- The product page lists proactive invitations, chat widgets and buttons, self-service options, and customizable engagement workflows. · velaro.com, 12 Oct 2026
- Founded
- 2000 · velaro.com, 28 Sept 2026
- Headquarters
- Los Angeles and Baltimore, United States · velaro.com, 28 Sept 2026
- Integrations
- Velaro's integrations page lists connections including Salesforce, Microsoft Dynamics, NetSuite, Magento, HubSpot, Zendesk, Okta, AWS, and Microsoft Azure. · velaro.com, 12 Oct 2026
- Mobile apps
- The pricing comparison lists a mobile agent app for iOS and Android on all plans. · v20.velaro.com, 12 Oct 2026
- Plan limits
- The pricing page lists Starter without API access, SMS, WhatsApp, IVR, SSO, co-browse, or visitor tracking. · v20.velaro.com, 12 Oct 2026
- Pricing and trial
- The pricing page says plans have a flat monthly price and no per-AI-resolution charge; the product page offers a free trial and says no credit card is required. · v20.velaro.com, 12 Oct 2026
- Product
- Velaro describes Live Chat as scalable chat software that businesses can customize to fit their brand, sales goals, and customer satisfaction goals. · velaro.com, 12 Oct 2026
- Reporting
- The product page says its enterprise report provides more than 100 analytics and metrics. · velaro.com, 12 Oct 2026
- Security and compliance
- The product page lists cookie opt-in, CDPA, GDPR, HIPAA, PCI, secure forms, SSO, government and proprietary cloud deployments, and the option to transfer data to the customer's own store. · velaro.com, 12 Oct 2026
Where Velaro Live Chat stands on Freedom251
- Live chat software#71 of 94