Freedom251 › Live chat software
Chatlio
What Chatlio is
Chatlio connects a website chat widget to Slack or Discord so teams can answer visitors from their existing workspace. Several teammates can join one visitor conversation, with a dedicated Slack channel for each visitor. Installation uses an embed snippet, with guides for React, Next.js, WordPress, Shopify, Squarespace, and Webflow. Every plan includes CSS customization and controls for widget shape, color, text, and language. Triggers can message visitors based on time on a page, scrolling, or a return visit, while pre-chat questions collect details. Operators can view location, page, local time, browser, operating system, and information supplied through identify(). APIs, webhooks, Zapier, and Segment are listed alongside Slack and Discord. Availability can follow operating hours or Slack presence, be changed manually, show an offline form, or hide the widget. Pricing starts at $29/mo with a 30-day trial and no free plan.
Who it suits
Chatlio suits teams that want website visitors handled inside Slack or Discord. It also fits organizations needing customizable widgets, visitor context, triggers, and multiple operators.
What it does well
- Slack and Discord workspace connections
- CSS, language, color, and shape controls
- Visitor context and engagement triggers
- Slack mobile answering
- GDPR compliant, according to Chatlio
What to know first
- No free plan
- Monthly conversation and widget limits
- No separate Chatlio mobile app
- Mini includes two operators
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Business | billed monthly · 15 operators · 10 widgets · 6,000 conversations / month · priority support | $200 a month |
| Mini | billed monthly · 2 operators · 1 widget · 250 conversations / month · unlimited domains and bandwidth | $30 a month |
| Scale | billed monthly · 50 operators · 25 widgets · 20,000 conversations / month · direct line to the founder · pay by invoice | $500 a month |
| Team | billed monthly; launch price, regular price $100/month · 5 operators · 2 widgets · 2,000 conversations / month · triggers and auto-messages · saved replies · lead qualification and pre-chat questions · white-label widget | $70 a month |
As chatlio.com lists them, read 12 Oct 2026. The maker's own page has the final word.
Verdict
Chatlio focuses on routing website conversations into team workspaces while adding customization and visitor context. Compare operator, widget, and conversation limits across its plans.
Facts from Chatlio's own pages
- Availability
- The widget can follow operating hours or Slack presence, be switched manually, and show an offline contact form or be hidden. · chatlio.com, 12 Oct 2026
- Company
- The company identifies itself as Chatlio LLC, says it was founded in Seattle, Washington, and describes its team as distributed. · chatlio.com, 12 Oct 2026
- Compliance
- Chatlio states that it is GDPR compliant and links to its Data Privacy Framework participant listing. · chatlio.com, 12 Oct 2026
- Customization
- Every plan includes full CSS customization, and the widget’s shape, color, text and language can be changed. · chatlio.com, 12 Oct 2026
- Engagement
- Triggers can send messages based on time on a page, scrolling or a return visit, and pre-chat questions can collect visitor details. · chatlio.com, 12 Oct 2026
- Founded
- 2015 · chatlio.com, 28 Sept 2026
- Headquarters
- Seattle, Washington, United States · chatlio.com, 28 Sept 2026
- Integrations
- The product lists APIs, webhooks, Zapier and Segment, alongside Slack and Discord team platforms. · chatlio.com, 12 Oct 2026
- Limits
- Mini includes 2 operators, Team 5, Business 15 and Scale 50; the pricing page also sets monthly conversation and widget limits for each plan. · chatlio.com, 12 Oct 2026
- Mobile
- Operators can answer visitors through the Slack mobile app, and Chatlio says there is no separate Chatlio app to install. · chatlio.com, 12 Oct 2026
- Product
- Chatlio connects a website chat widget to Slack or Discord so a team can answer visitors from its workspace. · chatlio.com, 12 Oct 2026
- Security
- Chatlio says data is encrypted in transit using TLS and at rest in its databases and storage systems, including stored chat content when history storage is enabled. · chatlio.com, 12 Oct 2026
- Support
- Chatlio offers product help by email or through its website chat widget; Business includes priority support and Scale includes a direct line to the founder. · chatlio.com, 12 Oct 2026
- Team support
- Several teammates can join the same visitor conversation, and each visitor gets a dedicated Slack channel. · chatlio.com, 12 Oct 2026
- Visitor context
- Operators can see visitor location, page, local time, browser and operating system, along with details provided through identify(). · chatlio.com, 12 Oct 2026
- Widget setup
- The widget is installed by adding an embed snippet to a website, with guides for React, Next.js, WordPress, Shopify, Squarespace and Webflow. · chatlio.com, 12 Oct 2026
Where Chatlio stands on Freedom251
- Live chat software#68 of 94