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DeskMoz
by DeskMoz
What DeskMoz is
DeskMoz provides outsourced customer support and business-process services through voice, chat, email and social media. Its work includes customer support, lead generation, billing, data and claims processing, delivered by trained in-house CX employees. A real-time dashboard reports on calls, chats and processes, while reports provide information intended to improve operations and customer interactions. The service offers live agent chat, visitor tracking, omnichannel channels and 1,000 listed integrations. Native and Zapier integrations can trigger actions for new chats, sales leads and support tickets. DeskMoz runs on web, Android and iOS. Customer support is listed as available 24/7, with live chat for questions. The company was founded in 2005 and is headquartered in Jaipur, Rajasthan, India. Setup is free, no credit card is required to start, and quotes depend on services and volume. A 10-day no-obligation pilot is offered as a free trial. Plans include 50, 200 or 500 chats per month, six dedicated agents, or a customized quotation.
Who it suits
DeskMoz fits organizations seeking outsourced support across voice and digital channels, with dashboards, reporting and integrations. It can also suit teams wanting chat-volume plans or dedicated agents.
What it does well
- Voice, chat, email and social support
- Live agent chat and visitor tracking
- 1,000 listed integrations
- 24/7 customer support availability
- 10-day no-obligation trial
What to know first
- No free plan
- Prices require a tailored quote
- Chat plans have specified monthly limits
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Professional 50 | 50 chats per month | On request |
| Premium 200 | 200 chats per month | On request |
| Premium 500 | 500 chats per month | On request |
| Enterprise 6 | 6 dedicated chat agents per month | On request |
| Customized quotation | Tailored to services and volume; shared CX experts priced by volume or dedicated CX experts priced by project; minimum contract term depends on requirements | On request |
As deskmoz.com lists them, read 20 Sept 2026. The maker's own page has the final word.
Verdict
DeskMoz combines outsourced CX operations with live chat software, reporting and integration options. Its trial and free setup help evaluation, while final cost depends on service scope and volume.
Facts from DeskMoz's own pages
- Channels
- Its support covers voice, chat, email, and social media. · deskmoz.com, 11 Oct 2026
- Chat channels
- omnichannel · deskmoz.com, 20 Sept 2026
- Chat encryption
- The privacy policy says LiveChat connections use 256-bit SSL encryption and information received from LiveChat APIs is end-to-end encrypted. · deskmoz.com, 11 Oct 2026
- Company history
- DeskMoz says Ashish Biyani and Nishant Singhvi founded it on 4 May 2005. · deskmoz.com, 11 Oct 2026
- Dashboard
- A real-time dashboard provides information about calls, chats, and processes. · deskmoz.com, 11 Oct 2026
- Data handling
- DeskMoz says it does not automatically collect information from customers of its clients and uses their information to answer questions, provide chat support, and generate sales leads. · deskmoz.com, 11 Oct 2026
- Founded
- 2005 · deskmoz.com, 28 Sept 2026
- Free plan
- No · deskmoz.com, 20 Sept 2026
- Headquarters
- Jaipur, Rajasthan, India · deskmoz.com, 28 Sept 2026
- Integrations
- DeskMoz describes native and Zapier integrations, with Zapier triggers for new chats, sales leads, and support tickets. · deskmoz.com, 11 Oct 2026
- Live agent chat
- Yes · deskmoz.com, 20 Sept 2026
- Operations
- Services include customer support, lead generation, and operational support such as billing, data, and claims processing. · deskmoz.com, 11 Oct 2026
- Pilot
- The company offers a 10-day no-obligation pilot project, which it also describes as a free trial. · deskmoz.com, 11 Oct 2026
- Pricing terms
- DeskMoz says setup is free, it does not require a credit card to get started, and quotes are tailored to services and volume. · deskmoz.com, 11 Oct 2026
- Reporting
- DeskMoz offers reports with insights intended to help optimize processes and customer interactions. · deskmoz.com, 11 Oct 2026
- Security
- Its privacy policy lists security audits, HTTPS-secured website and dashboard communications, employee background checks and NDAs, and a commitment to notify clients of a breach within 72 hours. · deskmoz.com, 11 Oct 2026
- Service
- DeskMoz provides outsourced customer support and business process services, including call center and live chat support. · deskmoz.com, 11 Oct 2026
- Staffing
- DeskMoz says its CX professionals are trained, skilled, in-house employees. · deskmoz.com, 11 Oct 2026
- Support availability
- DeskMoz says its customer support service is available 24/7 and offers live chat for questions. · deskmoz.com, 11 Oct 2026
- Visitor tracking
- Yes · deskmoz.com, 20 Sept 2026
Where DeskMoz stands on Freedom251
- Live chat software#65 of 94