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Subiz
by Subiz
What Subiz is
Subiz is a messaging CRM and customer interaction platform from Subiz, headquartered in Hanoi, Vietnam. It brings conversations from websites, Facebook, Zalo and other channels into one workspace, with omnichannel chat, visitor tracking and both chatbot and live-agent support. Its customizable website chat window is intended for visitor conversations and lead conversion. The chatbot can recognize customers, greet them proactively, collect information, follow scripted consultations and transfer conversations to an agent. CRM tools organize customer profiles and segments, and let teams assign customer groups for care, marketing and sales. Marketing functions include email campaigns, Zalo ZNS messaging and calling campaigns with agent assignment and performance reporting. Integrations include a JavaScript API, Google Analytics, Shopify, WordPress, Joomla and Magento. Subiz runs on Android, iOS, macOS, Windows and the web. The paid service has a 14-day full-feature trial and no free plan. Annual plans listed include 3994000.00 VND and 7834000.00 VND options.
Who it suits
Subiz suits management, sales, marketing and customer-care teams across sectors such as education, healthcare, banking, technology, retail, travel and ecommerce. It is also relevant to organizations handling conversations across several messaging channels.
What it does well
- Omnichannel conversations in one workspace
- Website chatbot and live-agent chat
- Visitor tracking and customer profiles
- Integrations for major website platforms
- 24/7 support is listed
What to know first
- No free plan
- Paid service after 14-day trial
- Account data is deleted 14 days after expiry
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Basic | Unlimited agents · 100 Fanpages · 1 TikTok account · 1 WhatsApp account | On request |
| Advanced | Unlimited agents · 1,000 Fanpages · 20 TikTok accounts · 3 personal Zalo accounts | On request |
| Enterprise | Custom design for businesses · Process-training support · Custom API integration support | On request |
| Gói cơ bản | / năm · Unlimited agents · 100 Fanpages · 1 TikTok · 1 WhatsApp account · Zalo OA, Google Review, Instagram · scripted bot · website chat and popup · orders · virtual call center | 3,994,000 VND a year |
| Gói nâng cao | / năm · Includes Basic · unlimited agents · AI chatbot · 1,000 Fanpages · 20 TikTok · 20 WhatsApp accounts · 3 personal Zalo accounts · tickets · Facebook page conversion sync | 7,834,000 VND a year |
| Gói doanh nghiệp | Tùy chọn · Includes Advanced · process training support · custom API integration support | On request |
As subiz.com.vn lists them, read 20 Sept 2026. The maker's own page has the final word.
Verdict
Subiz combines channel-based messaging, website chat, automation and CRM features for teams managing customer interactions. Its trial and broad platform support make evaluation easier, while plan limits and post-expiry data deletion deserve attention.
Facts from Subiz's own pages
- Chatbot
- Its chatbot features include customer recognition, proactive greetings, information collection, scripted consultation, and handoff to an agent. · subiz.com.vn, 12 Oct 2026
- Chat channels
- omnichannel · subiz.com.vn, 20 Sept 2026
- CRM
- The product organizes customer profiles and segments, and supports assigning customer groups to individuals or teams for care, marketing, and sales. · subiz.com.vn, 12 Oct 2026
- Data handling
- Subiz says it does not sell or trade users’ personal data and describes limited disclosure exceptions for legal and safety purposes. · subiz.com.vn, 12 Oct 2026
- Free plan
- No · subiz.com.vn, 20 Sept 2026
- Headquarters
- Hanoi, Vietnam · subiz.com.vn, 28 Sept 2026
- Integrations
- The maker lists JavaScript API and Google Analytics integrations, and website integrations for Shopify, WordPress, Joomla, and Magento. · subiz.com.vn, 12 Oct 2026
- Live agent chat
- Yes · subiz.com.vn, 20 Sept 2026
- Live chat
- Subiz offers a customizable website chat window for talking with visitors and converting leads. · subiz.com.vn, 12 Oct 2026
- Marketing
- Subiz supports email campaigns, Zalo ZNS messaging, and calling campaigns with agent assignment and performance reporting. · subiz.com.vn, 12 Oct 2026
- Platforms
- The download page lists Mac desktop software, Windows desktop software, iOS and Android apps, and a web browser option. · subiz.com.vn, 12 Oct 2026
- Privacy
- Subiz says account data is retained during service use and is automatically deleted 14 days after service expiry; deleted data cannot be recovered. · subiz.com.vn, 12 Oct 2026
- Product
- Subiz describes itself as a messaging CRM and customer interaction platform that brings customer conversations from channels such as Facebook, Zalo, and websites into one screen. · subiz.com.vn, 12 Oct 2026
- Support
- The maker says its support team is available 24/7 and lists [email protected] and a Hanoi customer support phone number. · subiz.com.vn, 12 Oct 2026
- Trial
- Subiz offers a 14-day free trial with full features. · subiz.com.vn, 12 Oct 2026
- Visitor tracking
- Yes · subiz.com.vn, 20 Sept 2026
- Who it serves
- Subiz says it supports management, sales, marketing, and customer care teams across industries including education, healthcare, banking, technology, retail, travel, and ecommerce. · subiz.com.vn, 12 Oct 2026
Where Subiz stands on Freedom251
- Live chat software#63 of 94