Freedom251 › Business Phone Systems
VanceTel
by VanceTel
What VanceTel is
VanceTel provides business VoIP and a cloud PBX for small businesses across the United States. Its phone system includes SIP trunking, an auto attendant, IVR, custom call routing, ring groups, multiple business numbers, and voicemail-to-email with transcription. Desktop and mobile apps, web access, APIs, and three included users are listed. The Voice plan costs $24 a month per extension, billed monthly on a three-year contract with a three-extension minimum, and includes unlimited US and Canada calling. Voice + Text costs $34 a month per extension under the same terms, adding business SMS/MMS, a shared team inbox, and 250 pooled text segments per extension monthly; extra segments cost 2¢ each. Number porting is included on every plan. VanceTel offers REST API access, webhooks, deep links, an MCP server, and CRM connectivity options. It lists SRTP call encryption, encrypted data, a 24/7 NOC, US-based support, and remote setup in one to four hours.
Who it suits
VanceTel suits US small businesses needing cloud phone service, routing, voicemail transcription, and optional business texting. It also fits organizations integrating phone functions with APIs or listed CRM systems.
What it does well
- Unlimited US and Canada calling on Voice
- Includes number porting on every plan
- Offers REST API and webhooks
- Provides voicemail transcription
- Lists SRTP-encrypted call media
What to know first
- No free plan or free trial
- Three-extension minimum on both plans
- Three-year contract required
- Android support is coming soon
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Voice | per extension per month on a 3-year contract, paid monthly · 3-extension minimum · Unlimited US & Canada calling · voicemail-to-email with transcription · call recording is an add-on | $24 a month |
| Voice + Text | per extension per month on a 3-year contract, paid monthly · 3-extension minimum · 250 text segments per extension per month pooled across account · 2¢ per segment over pool · 10DLC registration costs extra | $34 a month |
As vancetel.com lists them, read 11 Oct 2026. The maker's own page has the final word.
Verdict
VanceTel combines cloud PBX functions, business calling, optional texting, and developer connectivity. The three-extension minimum and three-year contract are central commitments, while the two plans distinguish calling from pooled business messaging.
Facts from VanceTel's own pages
- Auto attendant
- Yes · vancetel.com, 22 Sept 2026
- Business numbers
- multiple · vancetel.com, 22 Sept 2026
- Calling
- The Voice plan includes unlimited calling in the US and Canada. · vancetel.com, 11 Oct 2026
- Call routing
- custom · vancetel.com, 22 Sept 2026
- Company
- VanceTel identifies Matthew as its founder and CEO and lists its headquarters in Tustin, California. · vancetel.com, 11 Oct 2026
- Compliance
- VanceTel says it offers Business Associate Agreements for covered entities and encrypts data in transit and at rest. · vancetel.com, 11 Oct 2026
- CRM connectivity
- The softphone page says the REST API is API-ready for Salesforce, HubSpot, Pipedrive, and Zendesk. · vancetel.com, 11 Oct 2026
- Desktop and mobile apps
- Yes · vancetel.com, 22 Sept 2026
- Developer tools
- VanceTel offers a production REST API, webhooks, deep links, and an MCP server for working with its phone system. · vancetel.com, 11 Oct 2026
- Free plan
- No · vancetel.com, 22 Sept 2026
- Included users
- 3 · vancetel.com, 22 Sept 2026
- Messaging
- Voice + Text includes business SMS/MMS from the company number, a shared team inbox, and 250 text segments per extension per month pooled across the account. · vancetel.com, 11 Oct 2026
- Minimum
- Both listed plans have a 3-extension minimum. · vancetel.com, 11 Oct 2026
- Number porting
- VanceTel says number porting is included on every plan. · vancetel.com, 11 Oct 2026
- Security
- The softphone page describes SRTP-encrypted call media and says the cloud PBX is monitored by a 24/7 NOC. · vancetel.com, 11 Oct 2026
- Setup
- VanceTel says hardware is shipped pre-provisioned and that most customers can go live remotely in 1 to 4 hours. · vancetel.com, 11 Oct 2026
- Softphone platforms
- The softphone is listed for Mac, Windows, iPhone, iPad, Apple Vision Pro, and modern web browsers; the page says Android is coming soon. · vancetel.com, 11 Oct 2026
- Support
- The company says a real US-based person answers support calls and reports average ticket resolution under two business hours. · vancetel.com, 11 Oct 2026
- Voicemail transcription
- Yes · vancetel.com, 22 Sept 2026
- What it does
- VanceTel provides business VoIP and a cloud PBX with SIP trunking, auto-attendant, IVR, call routing, ring groups, and voicemail-to-email. · vancetel.com, 11 Oct 2026
- Who it serves
- The company describes its phone service as built for small businesses across the United States. · vancetel.com, 11 Oct 2026
Where VanceTel stands on Freedom251
- Business Phone Systems#120 of 174