UNIVERGE BLUE CONNECT is a cloud-based communications service that brings business calling, chat, video meetings, screen sharing, file management and conference calling together. Its calling service includes more than 100 enterprise-grade features, and pricing is based on the number of users rather than phone lines. Pricing is available on request, and the product page offers a demo request. CONNECT supports Android, iOS, macOS, web and Windows. Its desktop and mobile apps handle calls, chat, presence, screen sharing, video meetings, file sharing and voicemail management. The product page describes AI transcription for recorded calls, meetings and voicemail, as well as a generative AI tool in chat. Businesses can integrate CONNECT with Microsoft Teams or use it alongside Teams; the Teams Advanced option includes call queues and monitor, whisper and barge controls. Listed CRM integrations include Salesforce, Microsoft Dynamics 365, Zoho, SugarCRM and Oracle NetSuite, with functions such as click-to-call and incoming-call screen pops. CONNECT PRO and PRO Plus include 10 GB of UNIVERGE BLUE SHARE storage, file co-editing and access across desktop, mobile and web. The service advertises 24/7 live-expert support and requires no phone-system hardware to buy, install, manage, upgrade or replace.
Who it is for
CONNECT suits businesses looking to bring calling, messaging, meetings and file collaboration into one cloud communications service. It may also suit teams using Microsoft Teams or one of the listed CRM systems, and organizations that want calling priced by user count rather than lines.
What is good
- More than 100 enterprise-grade calling features
- Apps for Android, iOS, macOS, web and Windows
- AI transcription for calls, meetings and voicemail
- Options to integrate with or work alongside Microsoft Teams
- Listed integrations for five CRM platforms
- 24/7 support from live experts
What to know first
- Paid service with pricing available on request
- File storage and co-editing are included in CONNECT PRO and PRO Plus
Verdict
Choose CONNECT if you want a cloud service combining business calling with chat, meetings and file collaboration across desktop and mobile platforms. Look elsewhere if you need published pricing or file collaboration in a plan other than CONNECT PRO or PRO Plus.
Get started with UNIVERGE BLUE CONNECT
- Visit the UNIVERGE BLUE CONNECT website
- Request a demo and pricing
- Choose the supported desktop, mobile or web app
- Select a plan and user count
Questions about UNIVERGE BLUE CONNECT
How is CONNECT priced?
Pricing is available on request, and calling is priced by number of users rather than lines.
Which platforms does CONNECT support?
It supports Android, iOS, macOS, web and Windows.
Can CONNECT work with Microsoft Teams?
Yes. It offers options to integrate with Teams or work alongside it. Teams Advanced includes call queues, monitor, whisper and barge features.
Which CRM integrations are listed?
Salesforce, Microsoft Dynamics 365, Zoho, SugarCRM and Oracle NetSuite are listed.
Which plans include UNIVERGE BLUE SHARE storage?
CONNECT PRO and PRO Plus include 10 GB of storage, file co-editing and access across desktop, mobile and web.
Does CONNECT require phone-system hardware?
The service requires no phone-system hardware to buy, install, manage, upgrade or replace.
UNIVERGE BLUE CONNECT plans and pricing
All plansCompared on business phone systems
- Auto attendant
- Yes
