Comcast Business VoiceEdge is a cloud-hosted PBX system with unified communications for businesses and growing teams. It provides nationwide calling, unlimited local calling, automated attendants, hunt groups, caller ID and history, call waiting, transfers, and call park and pickup. Hunt groups can ring sequentially or simultaneously, distribute calls in rotation, or use the line idle longest. Readable Voicemail emails a text transcription. Audio conferencing supports a bridge for up to 100 people, and the desktop app supports screen sharing and one-click conferencing. VoiceEdge includes desktop and mobile apps plus a Chrome extension for browser calls. A dashboard manages equipment, passwords, features, and locations, while startup support includes number transfers and team training. Optional voicemail boxes, Call Queue Agent, and Receptionist Console cost extra; Call Queue Agent supports up to 25 calls per site or enterprise. Pricing is by quote.
Who it is for
VoiceEdge suits businesses needing cloud calling, conferencing, and management across growing teams or multiple locations. It is available through Android, iOS, web, and extension platforms.
What is good
- Nationwide and unlimited local calling
- Four hunt-group routing patterns
- Voicemail transcription by email
- 100-person audio bridge
- Desktop, mobile, and Chrome access
What to know first
- Pricing is available by quote
- Service is not available in all areas
- Phones and optional features cost extra
- Calling may fail during outages
Verdict
VoiceEdge combines business calling, routing, voicemail transcription, conferencing, and browser access in a hosted PBX. Buyers should confirm regional availability, quoted charges, and outage limitations before choosing it.
Comcast Business VoiceEdge plans and pricing
All plansCompared on business phone systems
- Business numbers
- multiple
- Auto attendant
- Yes
- Call routing
- custom
- Voicemail transcription
- Yes
- Desktop and mobile apps
- Yes
