FluentStream is a cloud-hosted business phone and unified communications service for small and midsize businesses. Packages include unlimited domestic VoIP calling in the United States and Canada, direct numbers, multiple business numbers, and access through mobile apps, a browser WebPhone, and an administrator portal. Call handling includes auto attendants with voice recognition, advanced routing, queues, forwarding, and holiday schedules. Voicemail can be sent to email with transcription. Business texting supports SMS, bulk, drip, and scheduled messages. Contact-center tools include automatic call distribution, callbacks, monitoring, analytics, call intelligence, and workflow notifications. Integrations include Salesforce, HubSpot, more than 99 other CRM tools, and Microsoft Teams. FluentStream Video adds HD meetings, screen sharing, whiteboarding, polling, chat, AI summaries, webinars, and calendar integration. eFax works from any device without fax hardware. Pricing is on request.

Who it is for

It suits small and midsize businesses needing business calling, texting, contact-center tools, video meetings, CRM connections, or digital fax. Listed use cases include offices, healthcare, sales, field teams, and professional services.

What is good

Unlimited U.S. and Canada VoIP calling
Voice-recognition auto attendant
Voicemail transcription to email
Business SMS and campaign messaging
CRM and Microsoft Teams integrations

What to know first

Pricing is available only by quote
Some features vary by package
Administrator mobile app is listed for iOS
Service plans use contract lengths

Verdict

FluentStream combines business telephony with texting, contact-center functions, video, CRM integrations, and eFax. Its packages target different team needs, while exact pricing must be obtained from the company.

FluentStream plans and pricing

All plans

Business Essentials Unlimited domestic VoIP calling · Direct phone numbers · Mobile, WebPhone, and Admin Portal app access · Voicemail-to-email with transcription · Auto attendant with voice recognition · Call recording fluentstream.com · 22 Sept 2026

Customer Outreach Unlimited domestic VoIP calling · Direct phone numbers · Mobile, WebPhone, and Admin Portal app access · Voicemail-to-email with transcription · Auto attendant with voice recognition · Business-line SMS fluentstream.com · 22 Sept 2026

Field Team Unlimited domestic VoIP calling · Direct phone numbers · Mobile and hybrid team support · Mobile, WebPhone, and Admin Portal app access · Voicemail-to-email with transcription · Auto attendant with voice recognition fluentstream.com · 22 Sept 2026

Professional Services Unlimited domestic VoIP calling · Direct phone numbers · Mobile, WebPhone, and Admin Portal app access · Voicemail-to-email with transcription · Auto attendant with voice recognition · Call recording and business-line SMS fluentstream.com · 22 Sept 2026

Customer Outreach Unlimited domestic VoIP calling · Business SMS and campaign tools · Texting usage bundle · Mobile, WebPhone and Admin Portal access fluentstream.com · 12 Oct 2026

Professional Services Unlimited domestic VoIP calling · Business SMS and campaign tools · Call recording · Mobile, WebPhone and Admin Portal access fluentstream.com · 12 Oct 2026

Compared on business phone systems

Business numbers: multiple
Auto attendant: Yes
Call routing: advanced
Voicemail transcription: Yes
Desktop and mobile apps: Yes

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The record

Product

FluentStream offers cloud-hosted business phone and unified communications services for small and midsize businesses.

Calling

Its packages include unlimited domestic VoIP calling in the U.S. and Canada.

Call handling

Features include auto attendants with voice recognition, intelligent call routing, call queues, call forwarding, and holiday scheduling.

Mobile apps

The user app is available for iOS and Android, while the administrator app is available for iOS.

Web phone

The company says customers can use a browser-based Webphone to communicate while away from the office.

Business texting

Users can send and receive SMS from their business number, including campaign-style bulk, drip, and scheduled texting.

Contact center

Contact center tools include automatic call distribution, queue callbacks, live call monitoring, analytics, call intelligence, and workflow notifications.

Integrations

The CRM integration supports Salesforce, HubSpot, and 99+ other CRM tools, and the product also lists Microsoft Teams integration.

Video meetings

FluentStream Video includes HD audio and video, screen sharing, whiteboarding, polling, live chat, AI meeting summaries, webinars, and Google and Outlook calendar integration.

Fax

Its eFax service lets users send and receive faxes digitally from any device, using existing business phone numbers and without fax hardware.

Reliability

The company states that it guarantees 99.99% service uptime and around-the-clock system monitoring.

Support

FluentStream advertises 24/7 US-based support, dedicated onboarding, live chat, and ticket replies within one hour.

Pricing

The package page directs prospective customers to request a quote and says service plans are available with multiple contract lengths.

Intended customers

The company describes its mission as serving small and midsize businesses and lists use cases including small offices, healthcare, sales, field teams, and professional services.