Starmind

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What Starmind is

Starmind is now part of Capacity, adding an expert knowledge layer for questions that documents cannot answer. Capacity’s Answer Engine searches organizational systems and returns AI-generated answers with the source location. It can work across presentations, documents, images, audio, video and dashboards, indexing information where it remains stored rather than requiring file uploads. Access is available through a web app, Capacity, Slack, Teams, Zoom, Google Chat and other tools. Capacity lists more than 270 integrations, open APIs and custom integration support. Security information includes AES-256 encryption at rest, TLS 1.2 or later in transit, GDPR, HIPAA and SOC 2 Type II compliance, plus role-based permissions, audit logs and single sign-on. Capacity says customer data is not shared or used to train external models. Starmind has a listed starting price of From $0.60/user/mo, no free plan and a free trial. It supports contact centers, customer support, HR, operations, IT, sales and marketing.

Who it suits

It suits teams that need answers across distributed organizational content and a way to connect unanswered questions with internal experts.

What it does well

Searches varied content types
Indexes data in place
More than 270 integrations listed
Open APIs and custom integrations
Free trial available

What to know first

No free plan
Starting price is From $0.60/user/mo
Now part of Capacity
Some plans require custom pricing

Plans

Plan	Billed and limits	Price
Pro	Annual platform subscription plus usage-based pricing; contact Capacity for a custom package. · Everything in Core · Live chat and inbox · Real-time Agent Assist · Conversation intelligence and AQA · Developer platform · Up to 1TB storage	On request
Enterprise	Annual platform subscription plus usage-based pricing; contact Capacity for a custom package. · Everything in Pro · Campaigns and CRM · Advanced workflows · HIPAA package available · Up to 2TB storage	On request
Core	Annual platform subscription plus usage-based pricing; contact Capacity for a custom package. · Knowledge base · Helpdesk and automations · AI Agent Builder · Data indexing · 250+ integrations · Up to 100GB storage	On request

As starmind.com lists them, read 8 Oct 2026. The maker's own page has the final word.

Verdict

Starmind’s capabilities now sit within Capacity, combining source-linked AI answers with expert knowledge connections. Its broad interfaces, integrations and security controls are balanced by paid access and custom pricing for several plans.

Facts from Starmind's own pages

Access controls: Capacity lists role-based access controls, granular permissions, audit logs, and single sign-on. · capacity.com, 8 Oct 2026
AI privacy: Capacity states that customer data is never shared or used to train external models. · capacity.com, 8 Oct 2026
API: Capacity says its integrations include open APIs and that customers can build custom integrations. · capacity.com, 8 Oct 2026
Company: Capacity says it was founded in 2017 by David Karandish and Chris Sims and is headquartered in St. Louis. · capacity.com, 8 Oct 2026
Data handling: The Answer Engine indexes data where it lives, without requiring users to move or upload their files. · capacity.com, 8 Oct 2026
Founded: 2010 · starmind.com, 28 Sept 2026
Headquarters: Zurich, Switzerland · starmind.com, 28 Sept 2026
Integrations: Capacity lists more than 270 integrations, including Salesforce, ServiceNow, Zendesk, Slack, Microsoft Teams, and Google Workspace. · capacity.com, 8 Oct 2026
Interfaces: Answer Engine is available through a web app, the Capacity platform, messaging platforms including Slack, Teams, Zoom, and Google Chat, and other tools. · capacity.com, 8 Oct 2026
Pricing model: Capacity describes an annual platform subscription plus usage-based pricing, with integrations and add-ons priced separately as applicable. · capacity.com, 8 Oct 2026
Product status: Starmind is now part of Capacity, where it adds an expert knowledge layer that connects users to internal experts when documents do not answer their questions. · starmind.com, 8 Oct 2026
Search: Answer Engine searches across existing systems and can return answers from presentations, documents, images, audio, video, and dashboards. · capacity.com, 8 Oct 2026
Security: Capacity says it uses AES-256 encryption at rest and TLS 1.2+ in transit, and lists GDPR, HIPAA, and SOC 2 Type II compliance. · capacity.com, 8 Oct 2026
Support: Capacity’s support page directs customers to email [email protected]. · capacity.com, 8 Oct 2026
What it does: Capacity’s Answer Engine provides AI-powered answers from organizational knowledge and points to the source location. · capacity.com, 8 Oct 2026
Who it serves: Capacity describes its platform as supporting contact centers and customer support, HR and operations, IT, and sales and marketing teams. · starmind.com, 8 Oct 2026

Where Starmind stands on Freedom251

AI Knowledge Base Software#29 of 36