Brainfish

Paid APIWeb

What Brainfish is

Brainfish is a customer-support platform with AI agents that check connected systems, follow workflows and resolve tickets. Support teams can describe workflows in plain English, connect systems and test scenarios before publishing. The agents score conversations and record workflow steps, systems accessed and sources used. When a case needs escalation, Brainfish can send it to Zendesk or Salesforce with the conversation, completed checks and a recommended next step.

Brainfish can learn from demos, calls, tickets and Slack threads, then suggest sourced help-article edits for review. Listed channels include embedded chat, ticket-platform email, help centers, developer documentation, Slack and Microsoft Teams. Integrations include Zendesk, Salesforce, Intercom, Confluence, Google Drive, Notion and Shopify; custom integrations can use REST or webhook sources. Content sync is real time, and supported content includes documents, apps and web sources. The Platform plan includes five seats and 5,000 queries per month, with pricing available by contacting sales. Brainfish lists Sydney and San Francisco as its headquarters.

Who it suits

Brainfish suits support teams that want AI agents to handle ticket workflows across connected systems and escalate cases with context. Its listed channels and integrations may also suit teams working across multiple support and knowledge tools.

What it does well

Workflow scenarios can be tested before publishing.
Conversation scores and workflow actions are recorded.
Escalations include checks and a recommended next step.
Data hosting is offered in US, EU or AU regions.
SOC 2 Type II and ISO 27001 are stated.

What to know first

No free plan is listed.
Platform pricing requires contacting sales.
The listed Platform plan includes five seats and 5,000 monthly queries.

Plans

Plan	Billed and limits	Price
Platform	5 Platform seats · 5,000 Queries / month · 1:1 Dedicated account manager	On request

As brainfishai.com lists them, read 8 Oct 2026. The maker's own page has the final word.

Verdict

Brainfish combines ticket-handling agents, workflow controls and knowledge suggestions for support operations. Teams should weigh the sales-led pricing and listed Platform limits against its channels, integrations and regional hosting options.

Facts from Brainfish's own pages

Add-ons: The pricing page lists optional AI Actions, integrations, localization, and seat and query upgrades. · brainfishai.com, 8 Oct 2026
Analytics and audit: Brainfish scores conversations and records workflow steps, systems accessed and sources used. · brainfishai.com, 8 Oct 2026
Channels: The product page lists embedded chat, email through a ticketing platform, help centers, developer documentation, Slack and Microsoft Teams. · brainfishai.com, 8 Oct 2026
Company: Brainfish says it was founded in 2022 and lists Sydney and San Francisco as its two headquarters. · brainfishai.com, 8 Oct 2026
Custom integrations: Brainfish says custom integrations can be built against REST or webhook sources. · brainfishai.com, 8 Oct 2026
Data residency: Brainfish states it offers US, EU or AU hosting with data remaining in region. · brainfishai.com, 8 Oct 2026
Escalations: Escalations can be handed to Zendesk or Salesforce with the conversation, checks performed and a recommended next step. · brainfishai.com, 8 Oct 2026
Founded: 2022 · brainfishai.com, 28 Sept 2026
Headquarters: Sydney and San Francisco · brainfishai.com, 28 Sept 2026
Integrations: The integrations page lists tools including Zendesk, Salesforce, Intercom, Slack, Microsoft Teams, Confluence, Google Drive, Notion and Shopify. · brainfishai.com, 8 Oct 2026
Knowledge features: Brainfish can learn from demos, calls, tickets and Slack threads, then suggest sourced help article edits for review. · brainfishai.com, 8 Oct 2026
Plan terms: The Platform plan includes AI Support Agents, Knowledge Discoveries, Internal Copilots, Proactive Nudges and Customer Analytics; pricing is provided by contacting sales. · brainfishai.com, 8 Oct 2026
Security: The site states SOC 2 Type II and ISO 27001 certification, GDPR support, and that customer data is not used to train models. · brainfishai.com, 8 Oct 2026
Startup eligibility: The startup program describes incentives for companies with up to $1M USD in funding, under two years old and fewer than five employees. · brainfishai.com, 8 Oct 2026
What it does: Brainfish provides AI support agents that check connected systems, follow workflows and resolve customer support tickets. · brainfishai.com, 8 Oct 2026
Workflow builder: Support teams can describe a workflow in plain English, connect systems and test it against scenarios before publishing. · brainfishai.com, 8 Oct 2026

Where Brainfish stands on Freedom251

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