Side by side
Brainfish vs Capacity
Both stand on ai knowledge base software. Which one you can start free with, which one lets you read the code, and what each costs once you pay.
Paid APIWeb
Brainfish combines ticket-handling agents, workflow controls and knowledge suggestions for support operations. Teams should weigh the sales-led pricing and listed Platform limits against its channels, integrations and regional hosting options.
Visit Brainfish Paid AndroidAPIExtension+2
Consider Capacity if your contact center needs multi-channel AI agents, agent tools, and broad integrations, particularly at mid-market or enterprise scale. Look elsewhere if you need a free plan or pricing you can evaluate without requesting a quote.
Visit CapacityThe facts
| Brainfish | Capacity | |
|---|---|---|
| Free plan | No | No |
| Open source | Not published | No |
| Runs on | API, Web | Android, API, Extension, iPhone, Web |
| Lowest paid plan | Free or on request | Free or on request |
| Plans published | 1 | 3 |
| Maker | Not published | Capacity |
| Website | brainfishai.com | capacity.com |
| On ai knowledge base software | #26 of 36 | #22 of 36 |
Brainfish: what it does well
- Workflow scenarios can be tested before publishing.
- Conversation scores and workflow actions are recorded.
- Escalations include checks and a recommended next step.
- Data hosting is offered in US, EU or AU regions.
- SOC 2 Type II and ISO 27001 are stated.
What to know first
- No free plan is listed.
- Platform pricing requires contacting sales.
- The listed Platform plan includes five seats and 5,000 monthly queries.
Capacity: what it does well
- AI agents support chat, SMS, voice, and email.
- Includes real-time agent assist, auto QA, and conversation intelligence.
- Lists 273 integrations, including Salesforce and Zendesk.
- States GDPR, HIPAA, and SOC 2 Type II compliance.
- Role-based permissions, audit logs, and single sign-on integrations are available.
What to know first
- There is no free plan.
- Pricing is available only on request.
- Usage is metered by channel and agent hours.
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