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KnowledgeOwl
by KnowledgeOwl
What KnowledgeOwl is
KnowledgeOwl is web-based software for publishing knowledge bases to internal and external audiences. Plans provide one knowledge base and one author with unlimited readers, while article capacity increases by tier. Basic costs $100 a month, billed monthly, and allows up to 1,000 articles. Pro costs $250 a month for up to 2,500 articles, while Business costs $500 a month for up to 5,000. Enterprise costs $1,250 a month and provides custom article, author, and knowledge-base allowances, unlimited readers, and 10,000 AI credits. The software supports custom domains, single sign-on, version history, and content analytics. A 30-day trial is available, but there is no free plan. KnowledgeOwl was founded in 2011 and is headquartered in Boulder, Colorado, United States. Access is through the web, making it suitable for teams publishing shared documentation or public information.
Who it suits
It suits organizations publishing internal or external knowledge bases with controlled authoring and broad readership. Teams can choose a defined article allowance or custom Enterprise capacity.
What it does well
- Supports internal and external publishing
- Unlimited readers on listed plans
- Custom domain support
- Single sign-on and version history
- Content analytics included
What to know first
- No free plan
- Basic allows one author
- Article limits vary by plan
- Web platform only
Limits
Basic includes one knowledge base, one author, unlimited readers, and up to 1,000 articles. Pro allows up to 2,500 articles, Business up to 5,000, while Enterprise uses custom allowances.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Basic | monthly; annual billing saves 10% · 1 knowledge base + 1 author · up to 1,000 articles · 100 AI credits · 45 days analytics | $100 a month |
| Pro | monthly; annual billing saves 10% · 1 knowledge base + 1 author · up to 2,500 articles · 500 AI credits · 90 days analytics + reader reports | $250 a month |
| Business | monthly; annual billing saves 10% · 1 knowledge base + 1 author · up to 5,000 articles · 1,000 AI credits · 450 days analytics + reader reports · 99.5% SLA | $500 a month |
| Enterprise | monthly; custom terms · custom content limits · 10,000 AI credits · unlimited analytics + reader reports · 99.9% SLA | $1,250 a month |
As knowledgeowl.com lists them, read 15 Oct 2026. The maker's own page has the final word.
Getting started
- Open the KnowledgeOwl website
- Start the 30-day trial
- Choose a monthly plan
- Create a knowledge base on the web
- Add articles for your readers
- Configure a custom domain or single sign-on if needed
Verdict
KnowledgeOwl offers structured knowledge-base publishing with reader access, version history, analytics, and single sign-on. Plan choice mainly depends on article capacity and whether custom Enterprise allowances are needed.
Questions
Does KnowledgeOwl have a free plan?
No. KnowledgeOwl offers paid plans and a 30-day trial.
How much does Basic cost?
Basic costs $100 a month, billed monthly.
Which platforms does it support?
KnowledgeOwl is available on the web.
Can it use a custom domain?
Yes, custom domains are supported.
Does it support single sign-on?
Yes, single sign-on is supported.
Who makes KnowledgeOwl?
KnowledgeOwl is made by KnowledgeOwl, founded in 2011 and headquartered in Boulder, Colorado, United States.
Facts from KnowledgeOwl's own pages
- Access control
- Reader groups, private articles, SAML SSO, Salesforce SSO and custom author roles provide granular permissions. · knowledgeowl.com, 15 Oct 2026
- Analytics
- Owl Analytics tracks searches, article performance, reader behavior and content gaps, with retention varying by plan. · knowledgeowl.com, 15 Oct 2026
- API authentication
- API requests require HTTPS and basic authentication using an API key as the username and a dummy password. · support.knowledgeowl.com, 15 Oct 2026
- API documentation
- Documentation covers authentication, scoped key permissions, pagination, query operators, formats, usage limits and an endpoint reference. · support.knowledgeowl.com, 15 Oct 2026
- API limits
- The documented API guidance asks customers making more than 1,500 requests per five minutes to contact KnowledgeOwl. · support.knowledgeowl.com, 15 Oct 2026
- Article limit
- 1000 · knowledgeowl.com, 20 Sept 2026
- Publishing audience
- both · knowledgeowl.com, 20 Sept 2026
- Authoring
- A no-code editor supports articles, embedded media, reusable snippets, article statuses, review reminders and version history. · knowledgeowl.com, 15 Oct 2026
- Availability
- The company targets 99.5% uptime, guarantees 99.5% for Business and 99.9% for Enterprise, and offers disaster-recovery procedures. · knowledgeowl.com, 15 Oct 2026
- Certification
- Silly Moose LLC d/b/a KnowledgeOwl received B Corporation certification in December 2023 with a score of 80.7. · bcorporation.net, 15 Oct 2026
- Company history
- The founders bought the product from SurveyGizmo and rebranded it as KnowledgeOwl in 2015 after an earlier internal project began in 2011. · knowledgeowl.com, 15 Oct 2026
- Company identity
- The legal provider is Silly Moose LLC, doing business as KnowledgeOwl, headquartered at 4845 Pearl East Circle in Boulder, Colorado. · support.knowledgeowl.com, 15 Oct 2026
- Company size
- LinkedIn lists KnowledgeOwl as privately held with 2–10 employees and headquarters in Boulder, Colorado. · linkedin.com, 15 Oct 2026
- Compliance
- KnowledgeOwl states GDPR and PCI-A compliance, publishes a CAIQ assessment and says its SOC 2 audit is still in progress. · support.knowledgeowl.com, 15 Oct 2026
- Content analytics
- Yes · knowledgeowl.com, 20 Sept 2026
- Custom domain
- Yes · knowledgeowl.com, 20 Sept 2026
- Documentation and support
- KnowledgeOwl provides a public help center, email and phone support, emergency contact coverage and release notes dating back to 2017. · support.knowledgeowl.com, 15 Oct 2026
- Exports
- Knowledge bases can be exported as PDFs, HTML ZIP files or Markdown using the ko-markdown-export script. · support.knowledgeowl.com, 15 Oct 2026
- Founded
- 2011 · knowledgeowl.com, 28 Sept 2026
- Free plan
- No · knowledgeowl.com, 20 Sept 2026
- Funding
- Crunchbase describes the company as operating on its own profits without outside investment. · crunchbase.com, 15 Oct 2026
- Headquarters
- Boulder, Colorado, United States · knowledgeowl.com, 28 Sept 2026
- Integrations
- Listed integrations include Slack, Zapier, Zendesk, Userlane, Ottokit, Salesforce, Microsoft Copilot and contextual widgets. · knowledgeowl.com, 15 Oct 2026
- Licence
- The product is proprietary software operated by Silly Moose LLC; the terms prohibit copying, resale and unauthorized access. · support.knowledgeowl.com, 15 Oct 2026
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