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Knowmax
by Knowmax
What Knowmax is
Knowmax is an AI-assisted knowledge management platform for customer experience teams. It provides a knowledge base, no-code cognitive decision trees, visual guides, and learning management tools. Its omnichannel knowledge base distributes self-help content across digital channels, while AI-assisted knowledge and decision trees support CX workflows. Integrations are described for helpdesks, CRMs, chatbots, social media, websites, and mobile apps; named systems include SAP, Salesforce, Genesys, Zendesk, Freshdesk, Talkdesk, Exotel, and a Chrome extension. Knowmax supports web, API, and extension access. Content can include documents, apps, and web material, with real-time synchronization and role-based permissions. The security description covers GDPR alignment, SOC 2 Type II certification, ISO 27001, and safeguards for protected health information under HIPAA. Pricing is paid and available on request. The Enterprise plan directs buyers to contact sales.
Who it suits
Knowmax suits enterprise customer-experience teams that need shared knowledge across multiple channels. It also fits organizations requiring role-based access, real-time content updates, and listed security controls.
What it does well
- Omnichannel self-help distribution
- No-code decision trees
- Real-time content synchronization
- Role-based permissions
- Web, API, and extension access
What to know first
- Pricing is available only on request
- Enterprise plan has no listed price
- Setup spans multiple integration types
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Enterprise | Contact sales for pricing | On request |
As knowmax.ai lists them, read 8 Oct 2026. The maker's own page has the final word.
Verdict
Knowmax combines knowledge content, decision tools, and channel integrations for CX operations. Buyers should request pricing and confirm which listed integrations and security requirements match their environment.
Facts from Knowmax's own pages
- AI
- The maker describes AI-assisted knowledge and decision trees for CX workflows. · knowmax.ai, 8 Oct 2026
- Audience
- The maker describes Knowmax as an enterprise-grade omnichannel knowledge management platform for consistent customer experience. · knowmax.ai, 8 Oct 2026
- Channels
- Knowmax describes integrations for helpdesks, CRMs, chatbots, social media, websites, and mobile apps. · knowmax.ai, 8 Oct 2026
- Company
- Knowmax is described as a brainchild of KocharTech. · knowmax.ai, 8 Oct 2026
- Headquarters
- Gurugram, India · knowmax.ai, 28 Sept 2026
- Healthcare privacy
- The security page also describes safeguards for handling protected health information in line with HIPAA. · knowmax.ai, 8 Oct 2026
- Integrations
- The integrations page lists SAP, Salesforce, Genesys, Zendesk, Freshdesk, Talkdesk, Exotel, and a Chrome extension. · knowmax.ai, 8 Oct 2026
- Knowledge tools
- The platform offers a knowledge base, no-code cognitive decision trees, visual guides, and learning management tools. · knowmax.ai, 8 Oct 2026
- Product
- Knowmax describes itself as an AI guided knowledge management platform for CX teams. · knowmax.ai, 8 Oct 2026
- Security
- Knowmax’s security page describes GDPR alignment, SOC 2 Type II certification, and ISO 27001. · knowmax.ai, 8 Oct 2026
- Self-service
- Its omnichannel knowledge base can distribute self-help guides across digital channels. · knowmax.ai, 8 Oct 2026
- Support
- Knowmax lists [email protected] for support inquiries. · knowmax.ai, 8 Oct 2026
Where Knowmax stands on Freedom251
- Knowledge base software#111 of 138
- AI Knowledge Base Software#31 of 36