Freedom251 › Knowledge base software
Support Hero
by Support Hero
What Support Hero is
Support Hero is a paid knowledge management system for organizing support information and support operations. Its web portal and embeddable widget use the same knowledge-base content, while the widget can display material related to the page a visitor views. Both interfaces provide full-text search, and articles or tutorials can contain videos, images, PDFs, and other content. Support Hero says it supports more than 20 languages. CSS customization covers portal and widget colors, fonts, and styles. Private access, authenticated users, role-based permissions, and single sign-on help control access. Analytics show knowledge-base performance and content gaps, with reports available for export. The API can retrieve categories and articles and run full-text searches. Listed integrations include Drift, Freshchat, Intercom, Zopim, Kissmetrics, Salesforce, and Segment, depending on plan. Plans start at $49 a month, with a 14-day trial and no credit card required.
Who it suits
It suits support teams needing a searchable portal and widget, controlled access, analytics, and multilingual content. The API and listed integrations also suit teams connecting support knowledge with other systems.
What it does well
- Shared content powers portal and widget
- Supports more than 20 languages
- CSS customization for portal and widget
- Role-based permissions and single sign-on
- 14-day trial without credit card
What to know first
- No free plan
- Small plan limits analytics to seven days
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Small | billed monthly · 1 admin · 1 language · Unlimited articles · 7 days analytics | $49 a month |
| Medium | billed monthly · 3 admins · 2 languages · Unlimited articles · 99% uptime SLA | $99 a month |
| Large | billed monthly · 8 admins · 4 languages · Unlimited articles | $199 a month |
| Enterprise | Unlimited admins · Unlimited languages · Unlimited articles | On request |
| Large Plan | / Month · 8 admins · 4 languages · Unlimited articles · Advanced unlimited analytics · Kissmetrics integration · Priority support | $199 a month |
| Small Plan | / Month · 1 admin · 1 language · Unlimited articles · Analytics - 7 days · Basic customization · Help center · Knowledge base · Business hours support | $49 a month |
| Medium Plan | / Month · 3 admins · 2 languages · Unlimited articles · Unlimited analytics · Advanced customization · Drift, Freshchat, Intercom, and Zopim integrations · Support ticket deflection · 99 % Uptime SLA · Rich media support | $99 a month |
| Enterprise Plan | Contact Us · Unlimited admins · Unlimited languages · Unlimited articles · Advanced unlimited analytics · Salesforce and Segment integrations · Priority support | On request |
As supporthero.com lists them, read 22 Sept 2026. The maker's own page has the final word.
Verdict
Support Hero combines a knowledge portal, contextual widget, search, access controls, analytics, and API capabilities. Its paid plans differ by admins, languages, analytics, integrations, and support levels.
Facts from Support Hero's own pages
- Access controls
- The product supports private knowledge base access for authenticated users and role-based permissions. · supporthero.com, 9 Oct 2026
- Analytics
- Its analytics provide insight into knowledge base performance and content gaps, and usage reports can be exported. · supporthero.com, 9 Oct 2026
- API
- The API can retrieve categories and articles and run full-text searches. · supporthero.com, 9 Oct 2026
- Publishing audience
- both · supporthero.com, 22 Sept 2026
- Company
- The site identifies the maker as Support Hero, LLC, and lists Cincinnati, Ohio as its location. · supporthero.com, 9 Oct 2026
- Content analytics
- Yes · supporthero.com, 22 Sept 2026
- Content formats
- Articles and tutorials can include videos, images, PDFs, and other content. · supporthero.com, 9 Oct 2026
- Custom domain
- Yes · supporthero.com, 22 Sept 2026
- Customization
- The portal and widget can be customized with CSS, including colors, fonts, and styles. · supporthero.com, 9 Oct 2026
- Free plan
- No · supporthero.com, 22 Sept 2026
- Integrations
- Pricing lists Drift, Freshchat, Intercom, Zopim, Kissmetrics, Salesforce, and Segment integrations across its plans. · supporthero.com, 9 Oct 2026
- Knowledge portal
- The product includes a knowledge base portal and an embeddable widget that share the same content. · supporthero.com, 9 Oct 2026
- Languages
- Support Hero says it supports over 20 languages. · supporthero.com, 9 Oct 2026
- Product
- Support Hero describes itself as a knowledge management system designed to streamline support operations. · supporthero.com, 9 Oct 2026
- Search
- The widget and web portal include full-text search for support materials. · supporthero.com, 9 Oct 2026
- Single sign-on
- The features page describes a single sign-on capability for company-wide authentication systems. · supporthero.com, 9 Oct 2026
- SSO support
- Yes · supporthero.com, 22 Sept 2026
- Paid from
- 49 · supporthero.com, 22 Sept 2026
- Support
- The Small plan includes business hours support, while the Large and Enterprise plans list priority support. · supporthero.com, 9 Oct 2026
- Trial
- The homepage offers a 14-day free trial and says no credit card is required. · supporthero.com, 9 Oct 2026
- Version history
- Yes · supporthero.com, 22 Sept 2026
- Widget
- The embeddable widget can show contextual content based on the page a user is viewing. · supporthero.com, 9 Oct 2026
Where Support Hero stands on Freedom251
- Knowledge base software#108 of 138