Freedom251 › Live chat software
SnapEngage
by SnapEngage
What SnapEngage is
SnapEngage is conversational chat software for sales and customer support teams. It combines a website chatbot, live agent chat, visitor tracking, and omnichannel conversations. Visitors can reach agents through SMS, Twitter chat links, Facebook Messenger, and WeChat, while the chat window detects mobile devices and is optimized for mobile interactions. Automation tools include workflow mapping, custom fields, CRM or help desk synchronization, proactive chat, and bots. Listed bots are Info-Capture Bot, Guide Bot, Answer Bot, and Bot API. Native integrations are described for Salesforce, Microsoft Dynamics, and SAP, including SAP Service Cloud and SAP Sales Cloud; SAP C4C integration is limited to Enterprise accounts. APIs cover integration, JavaScript, provisioning, visitor chat, bots, and logs. HealthEngage provides HIPAA-compliant live chat. Secure data transfer can request card numbers, Social Security numbers, or secure notes, which are deleted when chats close or transfer and excluded from transcripts. Plans start at $45.00 USD monthly when billed annually, with Starter, Professional, and Scale options.
Who it suits
It suits sales and support teams needing website chat, automated bots, live agents, visitor tracking, and multiple contact channels. Healthcare organizations may use its described HIPAA-compliant HealthEngage offering.
What it does well
- Website chatbot and live agent chat
- Omnichannel SMS, social, and WeChat contact
- Workflow, CRM, help desk, and bot automation
- HIPAA-compliant HealthEngage live chat
- Separate US or EU hosting infrastructure
What to know first
- No free plan
- Plans require annual billing
- SAP C4C integration is Enterprise-only
- Secure data is deleted after chat closure
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Starter | billed annually · 5 users | $45 a month |
| Professional | billed annually · unlimited users | $65 a month |
| Scale | billed annually · unlimited users | $85 a month |
As snapengage.com lists them, read 20 Sept 2026. The maker's own page has the final word.
Verdict
SnapEngage combines automated and human chat with broad channels, integrations, APIs, and hosting choices. Its paid annual plans and Enterprise-only SAP C4C support matter when selecting a plan.
Facts from SnapEngage's own pages
- APIs
- Developer documentation describes integration, JavaScript, provisioning, visitor chat, bot, and logs APIs, among others. · developer.snapengage.com, 11 Oct 2026
- Automation
- Its automation features include workflow mapping, custom fields, CRM or help desk synchronization, proactive chat, and bots. · snapengage.com, 11 Oct 2026
- Bots
- The listed bot options include Info-Capture Bot, Guide Bot, Answer Bot, and Bot API. · snapengage.com, 11 Oct 2026
- Website chatbot
- Yes · snapengage.com, 20 Sept 2026
- Chat channels
- omnichannel · snapengage.com, 20 Sept 2026
- Company
- TeamSupport announced it acquired SnapEngage in May 2021 and said SnapEngage had offices in Boulder, Colorado, and Berlin, Germany. · snapengage.com, 11 Oct 2026
- CRM integrations
- SnapEngage describes native integrations with Salesforce, Microsoft Dynamics, and SAP. · snapengage.com, 11 Oct 2026
- Data transfer
- A secure data transfer feature lets agents request credit card numbers, Social Security numbers, or secure notes; the page says secure data is deleted when a chat closes or transfers and is not saved in transcripts. · snapengage.com, 11 Oct 2026
- Free plan
- No · snapengage.com, 20 Sept 2026
- Headquarters
- Boulder, Colorado, United States; Berlin, Germany · snapengage.com, 28 Sept 2026
- Healthcare
- The site advertises HIPAA compliance and describes HealthEngage as HIPAA-compliant live chat. · snapengage.com, 11 Oct 2026
- Hosting locations
- A company page says accounts can use separate US or EU server infrastructure and describes a private-instance option with additional hosting locations. · snapengage.com, 11 Oct 2026
- Live agent chat
- Yes · snapengage.com, 20 Sept 2026
- Mobile chat
- The visitor chat window detects mobile devices and is optimized for mobile interactions. · snapengage.com, 11 Oct 2026
- Omnichannel
- Visitors can reach agents through SMS, Twitter chat links, Facebook Messenger, and WeChat. · snapengage.com, 11 Oct 2026
- Product
- SnapEngage offers conversational chat software for sales and customer support teams. · snapengage.com, 11 Oct 2026
- SAP integration
- The SAP integration supports SAP Service Cloud and SAP Sales Cloud; the page says SAP C4C integration is available on Enterprise accounts only. · snapengage.com, 11 Oct 2026
- Paid from
- 45 · snapengage.com, 20 Sept 2026
- Support
- SnapEngage says its technical support team partners with customers during implementation and offers ongoing client success reviews. · snapengage.com, 11 Oct 2026
- Visitor tracking
- Yes · snapengage.com, 20 Sept 2026
Where SnapEngage stands on Freedom251
- Live chat software#78 of 94