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ChatBeacon
by ChatBeacon
What ChatBeacon is
ChatBeacon is a web-based customer communication service combining a website chatbot, live agent chat, visitor tracking, and omnichannel channels. Launch costs $33 a month when billed annually and allows up to four concurrent operators. It includes live chat, team chat and comments, one co-browse or screenshare license, real-time tracking for 150 visitors, and six months of chat history. Grow costs $64 a month when billed annually, supports up to 10 concurrent operators, tracks 1,000 visitors in real time, and adds advanced analytics, reporting, 12 months of chat history, and an SMS-ready integration. Scale has no listed price and offers a single-tenant dedicated server, unlimited agents and chat history, SOC 2 and HIPAA compliance, and on-premise deployment. ChatBeacon provides a 14-day trial but no free plan. The maker was founded in 2005 and is headquartered in Tulsa, Oklahoma. Included agent seats are listed as four, matching the Launch capacity.
Who it suits
It suits organizations wanting website chat, live operators, visitor tracking, and omnichannel communication through a web service. Teams can choose capacities from four to 10 concurrent operators or request the Scale configuration.
What it does well
- Website chatbot and live agent chat
- Omnichannel chat channels
- 14-day trial available
- Visitor tracking included
- SMS-ready integration on Grow
What to know first
- No free plan
- Scale price requires contacting sales
- Launch tracks 150 visitors
- Listed platform is web only
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Launch | billed annually · Up to 4 concurrent operators · Live chat, team chat and comments · One co-browse/screenshare license · Real-time tracking for 150 visitors · Six months of chat history | $33 a month |
| Grow | billed annually · Up to 10 concurrent operators · Advanced analytics and reporting · Real-time tracking for 1,000 visitors · Twelve months of chat history · SMS-ready integration | $64 a month |
| Scale | Single-tenant dedicated server · Unlimited agents and chat history · SOC 2 and HIPAA compliance · On-premise deployment available · Contact sales | On request |
As chatbeacon.ai lists them, read 19 Sept 2026. The maker's own page has the final word.
Verdict
ChatBeacon offers a clear progression from basic live chat and tracking to analytics, SMS integration, and dedicated infrastructure. Pricing is listed for Launch and Grow, while Scale requires a sales contact.
Facts from ChatBeacon's own pages
- Included agent seats
- 4 · chatbeacon.ai, 19 Sept 2026
- Website chatbot
- Yes · chatbeacon.ai, 19 Sept 2026
- Chat channels
- omnichannel · chatbeacon.ai, 19 Sept 2026
- Founded
- 2005 · chatbeacon.ai, 28 Sept 2026
- Free plan
- No · chatbeacon.ai, 19 Sept 2026
- Headquarters
- Tulsa, Oklahoma, United States · chatbeacon.ai, 28 Sept 2026
- Live agent chat
- Yes · chatbeacon.ai, 19 Sept 2026
- Paid from
- 33 · chatbeacon.ai, 19 Sept 2026
- Visitor tracking
- Yes · chatbeacon.ai, 19 Sept 2026
Where ChatBeacon stands on Freedom251
- Live chat software#80 of 94