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EspressoDesk
by EspressoDesk
What EspressoDesk is
EspressoDesk is a customer-support platform for website and messaging conversations, with a website chatbot and live agent chat. It runs on the web, Windows, macOS, and Linux, and lists 13 integrations. Monthly plans vary by agent seats, ticket allowances, and automation. Starter costs $29 a month and includes five agents, 500 new tickets monthly, a shared inbox, knowledge base, and customer portal; live agent chat is excluded. Pro costs $129 a month for 12 agents and 2,500 tickets, adding a human live chat widget, round-robin routing, SLA policies, business hours, and 250 AI requests monthly. Scale costs $349 a month for 25 agents and 10,000 tickets, with an AI chatbot available 24/7, AI auto-deflection, WhatsApp, and CSAT surveys. EspressoDesk has no free plan but offers a 14-day trial. Its maker, EspressoDesk, is headquartered in Świdnica, Poland.
Who it suits
It suits support teams handling website and messaging inquiries that need shared inboxes, chat, ticket limits, or AI features. Larger teams can choose plans with more seats and monthly tickets.
What it does well
- Supports web, Windows, macOS, and Linux
- Website chatbot and live agent chat
- Shared inbox and knowledge base on Starter
- Higher tiers add routing and SLA policies
- 14-day trial available
What to know first
- No free plan
- Starter excludes live agent chat
- Monthly ticket and seat limits apply
- Scale costs $349 a month
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Starter | billed monthly · 5 agents included · 500 new tickets per month · Shared inbox · Knowledge base · Customer portal · Live agent chat not included | $29 a month |
| Pro | billed monthly · 12 agents included · 2,500 new tickets per month · Human live chat widget · Round-robin routing · SLA policies and business hours · 250 AI requests per month included | $129 a month |
| Scale | billed monthly · 25 agents included · 10,000 new tickets per month · AI 24/7 live chatbot · AI auto-deflection · WhatsApp included · CSAT surveys | $349 a month |
As getespressodesk.com lists them, read 19 Sept 2026. The maker's own page has the final word.
Verdict
EspressoDesk offers tiered support tooling, from shared inbox basics to AI chat, WhatsApp, and surveys. Plan differences are substantial, so teams should compare included seats, tickets, and chat capabilities with their support volume.
Facts from EspressoDesk's own pages
- Included agent seats
- 5 · getespressodesk.com, 19 Sept 2026
- Website chatbot
- Yes · getespressodesk.com, 19 Sept 2026
- Chat channels
- website+messaging · getespressodesk.com, 19 Sept 2026
- Free plan
- No · getespressodesk.com, 19 Sept 2026
- Headquarters
- Świdnica, Poland · getespressodesk.com, 28 Sept 2026
- Listed integrations
- 13 · getespressodesk.com, 19 Sept 2026
- Live agent chat
- Yes · getespressodesk.com, 19 Sept 2026
- Paid from
- 29 · getespressodesk.com, 19 Sept 2026
Where EspressoDesk stands on Freedom251
- Live chat software#77 of 94