Verloop.io
by Verloop.io
What Verloop.io is
Verloop.io is an enterprise AI suite for automating customer conversations through voice calls and chat. Its AI voice agents support inbound and outbound calls for sales, support, and service, while chat automation supports customer service. The platform handles voice and chat in 80+ languages and lets teams create interactive conversation flows with a drag-and-drop or prompt-based generative AI bot builder. Bots can use knowledge-base answers, and conversations can be transferred to a human. For agents, Co-pilot can monitor conversations and suggest responses in real time; AnswerFlow, AI Summary, and AI Tone Adjustment are also part of the suite. Sparks audits customer interactions and provides coaching insights. Dashboards cover CSAT, conversation status, KPIs, agent activity, and bot performance. Engagement channels include WhatsApp, voice, websites, mobile or in-app, Facebook, and Instagram. Integrations span CRM, ticketing, payment, marketing, and messaging, with custom REST APIs and webhooks supported. Security features include role-based access, multi-factor authentication, GDPR compliance, PII protections, and regional data residency. Verloop.io is available on Android, iOS, and web, with API support. It is a paid product with pricing on request; visitors can schedule a demo or request a free proof of concept.
Who it suits
Verloop.io suits enterprise teams handling customer support, sales, or service through voice and chat, particularly those working across its listed industries such as e-commerce, banking, travel, and telecom. Its agent assistance, quality auditing, analytics, and integration options may also suit teams coordinating automated and human customer interactions.
What it does well
- Automates inbound and outbound voice calls and omnichannel chats.
- Supports voice and chat automation in 80+ languages.
- Builds conversation flows with drag-and-drop or prompt-based tools.
- Offers real-time agent suggestions, summaries, and tone adjustment.
- Dashboards track CSAT, KPIs, agent activity, and bot performance.
- Supports custom REST APIs and webhooks.
What to know first
- Paid access requires pricing on request.
- Product access is presented through a demo or proof-of-concept request.
Getting started
- Visit the Verloop.io website.
- Schedule a demo or request a free proof of concept.
- Use the Android, iOS, or web platform, or connect through its API.
Verdict
Choose Verloop.io if your organization needs voice and chat automation alongside agent assistance, interaction audits, and customer-service analytics. It is positioned as an enterprise suite and has paid, request-based pricing, so teams seeking a self-serve purchase route may prefer another option.
Questions
How much does Verloop.io cost?
Verloop.io is paid, with pricing available on request.
Can I try Verloop.io before buying?
The product pages invite visitors to request a free proof of concept or schedule a demo.
Which platforms does Verloop.io support?
It is available on Android, iOS, and web, and supports API integrations.
Which customer engagement channels are supported?
Listed channels include WhatsApp, voice, websites, mobile or in-app, Facebook, and Instagram.
What tools does it offer for agents?
Co-pilot can suggest responses in real time. The suite also includes AnswerFlow, AI Summary, and AI Tone Adjustment.
What security features are described?
The security features include role-based access control, multi-factor authentication, GDPR compliance, PII protections, and regional data residency.
Facts from Verloop.io's own pages
- Agent assistance
- Co-pilot for Agents can monitor conversations and suggest responses in real time; its suite includes AnswerFlow, AI Summary, and AI Tone Adjustment. · verloop.io, 11 Oct 2026
- Agent tools
- The platform lists a generative AI co-pilot for agents and AI agent assist tools. · verloop.io, 11 Oct 2026
- AI agent features
- The platform offers chat and voice automation for customer support. · verloop.io, 11 Oct 2026
- AI bot generation
- Yes · verloop.io, 20 Sept 2026
- Analytics
- The platform offers dashboards for CSAT, conversation status, KPIs, agent activity, and bot performance. · verloop.io, 11 Oct 2026
- Audience
- The maker describes Verloop.io as an enterprise suite and lists e-commerce, banking, travel, real estate, logistics, insurance, food tech, education, and telecom industries. · verloop.io, 11 Oct 2026
- Bot builder
- The AI agent page describes a drag-and-drop or prompt-based generative AI bot builder for creating interactive conversation flows. · verloop.io, 11 Oct 2026
- Certifications
- The homepage displays badges labeled ISO 9000, ISO 27001, GDPR, and ISO 42001. · verloop.io, 11 Oct 2026
- Channels
- The maker lists WhatsApp, voice, website, mobile or in-app, Facebook, and Instagram among its customer engagement channels. · verloop.io, 11 Oct 2026
- Commercial access
- Current product pages invite visitors to schedule a demo or request a free proof of concept; they do not state current prices or plan limits. · verloop.io, 11 Oct 2026
- Custom integrations
- The integrations page says custom REST APIs and webhooks are supported. · verloop.io, 11 Oct 2026
- Deployment channels
- multichannel · verloop.io, 20 Sept 2026
- Founded
- The company timeline says Verloop.io was founded in 2017 and onboarded its first client that year. · verloop.io, 11 Oct 2026
- Headquarters
- Bengaluru, Karnataka, India · verloop.io, 28 Sept 2026
- Human handoff
- Yes · verloop.io, 20 Sept 2026
- Integrations
- The integrations page lists CRM, ticketing, payment, marketing, and messaging integrations, and says custom REST APIs and webhooks are supported. · verloop.io, 11 Oct 2026
- Knowledge-base answers
- Yes · verloop.io, 20 Sept 2026
- Languages
- The homepage says its voice agents and omnichannel chats support more than 80 languages. · verloop.io, 11 Oct 2026
- Privacy and residency
- The security page describes GDPR compliance, protection of personally identifiable information and regional data residency. · verloop.io, 11 Oct 2026
- Product
- Verloop.io describes itself as an enterprise AI suite for automating inbound and outbound voice calls and omnichannel chats. · verloop.io, 11 Oct 2026
- Quality assurance
- Sparks is described as an AI quality auditing product that can audit 100% of customer interactions and provide coaching insights. · verloop.io, 11 Oct 2026
- Security
- The security page describes role-based access control, multi-factor authentication, GDPR compliance, PII protections, and regional data residency. · verloop.io, 11 Oct 2026
- Security access
- The security page describes role-based access control and multi-factor authentication. · verloop.io, 11 Oct 2026
- Support
- The site links to a Help Centre and developer documentation. · verloop.io, 11 Oct 2026
Where Verloop.io stands on Freedom251
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