Freedom251 › Live chat software
Sentinel Live Chat
What Sentinel Live Chat is
Sentinel Live Chat is a web-based chat widget connected to Sentinel’s shared inbox, contact history and AI workflows. Agents can monitor and answer website conversations in one workspace while visitor details remain available during chats. The widget supports configurable branding, visitor fields, prompts, behavior and allowed domains, and is added with a code snippet. Visitor flows can show buttons, forms, confirmation steps and result views. Live Chat, WhatsApp and Telegram conversations can appear in the same inbox. AI replies use an uploaded knowledge base for repetitive questions, with human handoff for conversations needing attention. Team access uses Owner, Admin and Member roles; OTP verification can be required for owners and admins, and member access can be restricted by IP address. AI connections include read-only mode, call limits, destructive-action confirmation, blocked fields, PII masking, prompt-injection protection and secret detection. The product includes three agent seats. Starter, Growth and Enterprise plans have pricing on request.
Who it suits
It suits teams that want website chat, shared inbox management and AI-assisted replies. It also fits organizations combining Live Chat with WhatsApp or Telegram and configurable access controls.
What it does well
- Shared inbox combines Live Chat, WhatsApp and Telegram
- AI answers repetitive questions from a knowledge base
- Configurable branding, fields, prompts and allowed domains
- Visitor flows support forms and confirmation steps
- AI tools include PII masking and action guardrails
What to know first
- No free plan is listed
- Only three agent seats are included
- Starter excludes WhatsApp, Telegram, AI and API access
- Pricing is available only on request
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Starter | Up to 3 members · 100 contacts · 5 broadcasts/month · live chat enabled · no WhatsApp, Telegram, AI, or API access | On request |
| Enterprise | Higher limits for most team and channel counts · unlimited broadcasts · API access, custom branding, Wasync, AI, WhatsApp, Telegram, and advanced analytics | On request |
| Growth | Up to 10 members · 3 connections · 1 WhatsApp slot · 1 Telegram slot · customized live chat automation with integrated backoffice · 5,000 contacts · 50 broadcasts/month | On request |
As sentinelhub.ai lists them, read 11 Oct 2026. The maker's own page has the final word.
Verdict
Sentinel Live Chat brings website conversations, messaging channels and AI assistance into one web workspace. Plan limits differ substantially, so channel and contact requirements should guide the choice.
Facts from Sentinel Live Chat's own pages
- Included agent seats
- 3 · sentinelhub.ai, 19 Sept 2026
- AI and handoff
- AI can handle repetitive questions while the team remains available for conversations that need human attention. · sentinelhub.ai, 11 Oct 2026
- AI integration controls
- AI tool connections support guardrails including read-only mode, call limits, destructive-action confirmation, blocked fields, PII masking, prompt-injection guard, and secret detection. · sentinelhub.ai, 11 Oct 2026
- AI knowledge base
- AI auto-replies use an uploaded knowledge base to answer repetitive questions consistently. · sentinelhub.ai, 11 Oct 2026
- Channels
- Sentinel brings WhatsApp, Telegram, and Live Chat conversations into one shared inbox. · sentinelhub.ai, 11 Oct 2026
- Website chatbot
- Yes · sentinelhub.ai, 19 Sept 2026
- Chat channels
- omnichannel · sentinelhub.ai, 19 Sept 2026
- Free plan
- No · sentinelhub.ai, 19 Sept 2026
- Live agent chat
- Yes · sentinelhub.ai, 19 Sept 2026
- Plan payment
- Plan and add-on payment flows require payment proof and approval before a change becomes active. · sentinelhub.ai, 11 Oct 2026
- Product
- Sentinel Live Chat is a customizable website chat widget connected to Sentinel’s shared inbox, contact history, and AI workflows. · sentinelhub.ai, 11 Oct 2026
- Shared inbox
- Agents can monitor and reply to website conversations from one workspace. · sentinelhub.ai, 11 Oct 2026
- Support and sales
- The product page invites teams to book a demo and says the Sentinel team can help map suitable channels and workflows. · sentinelhub.ai, 11 Oct 2026
- Team security
- Business access uses Owner, Admin, and Member roles; owners and admins can be required to verify by OTP, and member access can be limited by allowed IP addresses. · sentinelhub.ai, 11 Oct 2026
- Third-party integrations
- The AI tools module can connect external platforms through configured endpoints and supports API key or login-password authentication models. · sentinelhub.ai, 11 Oct 2026
- Visitor context
- The product captures visitor details and keeps them available during the conversation. · sentinelhub.ai, 11 Oct 2026
- Visitor flows
- Visitor flows can present buttons, forms, confirmation steps, and result views in widget and direct chat. · sentinelhub.ai, 11 Oct 2026
- Visitor tracking
- Yes · sentinelhub.ai, 19 Sept 2026
- Widget setup
- The widget supports configurable branding, visitor fields, prompts, behavior, and allowed domains, and is embedded with a code snippet. · sentinelhub.ai, 11 Oct 2026
Where Sentinel Live Chat stands on Freedom251
- Live chat software#91 of 94