Freedom251 › Live chat software
SimplyChat
What SimplyChat is
SimplyChat is a paid website chat widget for conversations between visitors and support or sales agents. Its dashboard shows current pages, referral and UTM details, page history, device, browser, operating system, country, and city. Agents can start chats with one click or trigger messages according to page, time on site, or scroll depth. Team features include multi-agent assignment, department routing rules, conversation history, and resolve or reopen workflows. Co-browsing provides a view-only browser view, with password and payment fields masked automatically. The widget installs with a script tag, loads asynchronously, weighs under 30KB gzipped, and supports changes to appearance and agent details. It works with Shopify, WordPress, WooCommerce, Next.js, Squarespace, Webflow, Wix, and plain HTML. SimplyChat states that messages use TLS 1.3 in transit and AES-256 at rest. The listed plan costs $29.99 a month.
Who it suits
It suits Shopify stores, SaaS businesses, ecommerce teams, agencies, and small businesses needing website chat. Teams can use visitor tracking, routing, co-browsing, and privacy controls from the web.
What it does well
- Real-time visitor tracking
- Automatic proactive chat triggers
- Multi-agent routing and history
- View-only co-browsing
- Unlimited websites and agents
What to know first
- No free plan is listed
- Costs $29.99 a month
- Website channel only
- Visitor data stored in US or EU clusters
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| SimplyChat | Billed monthly. Cancel anytime. · Unlimited websites · unlimited agents · multi-agent routing · conversation history · co-browse / screen view · priority support + DPA | $29.99 a month |
As simplychat.io lists them, read 12 Oct 2026. The maker's own page has the final word.
Verdict
SimplyChat combines live website conversations with visitor context, team routing, co-browsing, integrations, and stated security controls. Its single paid plan includes unlimited websites and agents without usage caps or add-ons.
Facts from SimplyChat's own pages
- Co-browse
- Agents can view an active visitor’s browser in view-only mode, with password and payment fields automatically masked. · simplychat.io, 12 Oct 2026
- Integrations and compatibility
- The site lists Shopify, WordPress, WooCommerce, Next.js, Squarespace, Webflow, Wix, and plain HTML among supported platforms. · simplychat.io, 12 Oct 2026
- Intended users
- The site presents SimplyChat for modern businesses and teams, including Shopify stores, SaaS businesses, ecommerce stores, agencies, and small businesses. · simplychat.io, 12 Oct 2026
- Limits
- The site describes one plan with unlimited websites and agents and says it has no usage caps or add-ons. · simplychat.io, 12 Oct 2026
- Privacy controls
- The site says SimplyChat supports cookie consent prompts, data deletion requests, and a Data Processing Agreement, and does not sell visitor data or train on messages. · simplychat.io, 12 Oct 2026
- Proactive chat
- Agents can message an active visitor with one click, and automatic triggers can be based on page, time on site, or scroll depth. · simplychat.io, 12 Oct 2026
- Security and privacy
- The site states that messages are encrypted with TLS 1.3 in transit and AES-256 at rest, and that visitor data is stored in US or EU regional clusters depending on the workspace. · simplychat.io, 12 Oct 2026
- Support
- Priority support is included with the listed plan. · simplychat.io, 12 Oct 2026
- Team inbox
- SimplyChat supports multi-agent routing and assignment, department-level routing rules, conversation history, and resolve and reopen workflows. · simplychat.io, 12 Oct 2026
- Visitor tracking
- The dashboard shows visitors’ current pages, referral and UTM details, page history, device, browser, operating system, country, and city. · simplychat.io, 12 Oct 2026
- What it does
- SimplyChat provides a website chat widget with real-time visitor tracking and live conversations between visitors and support or sales agents. · simplychat.io, 12 Oct 2026
- Widget
- The chat widget installs with a script tag, loads asynchronously, weighs under 30KB gzipped, and supports customization of color, position, shape, welcome message, agent name, and avatar. · simplychat.io, 12 Oct 2026
Where SimplyChat stands on Freedom251
- Live chat software#93 of 94