LeadChat

Web

Freedom report

One barScore 5.2

Free tierNo free tier on record
Open codeNo open-source code on record
Runs widely1 of 6 device platforms
DocumentedPlans, terms and facts published

LeadChat is ranked #75 of 94 in live chat software on Freedom251, made by LeadChat (Prahran, Victoria, Australia). It runs on Web.

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The record

Service: LeadChat provides a managed live chat service with human agents who engage website visitors and capture leads.
Coverage: The site says its agents chat with website visitors 24/7 and are based in Australia, the USA, and South East Asia.
Lead qualification: Agents qualify visitor enquiries and can send leads by email, SMS, or CRM in real time.
Response time: The site says agents respond to chat requests within 10 seconds.
Engagement: LeadChat says it can proactively show a chat prompt 5–10 seconds after a visitor arrives.
Lead management: The LeadChat portal includes a lead tracking CRM, reports, and analytics for chat and lead volume, response times, and greeting-to-chat ratios.
Integrations: The site says customers can push leads into other systems using integrations and connect Google Analytics or Tag Manager for ad attribution.
Onboarding: The site says customers can get started with live agents as soon as four hours after signing up.
Intended customers: The site says it has worked with businesses from SMB to Fortune 500 and lists home services, education, finance, and consumer products among its client sectors.
Privacy and compliance: LeadChat’s privacy policy says it follows the Australian Privacy Principles, GDPR, and CCPA; it also says the company appoints a Data Protection Officer and takes reasonable precautions to protect personal information.
Support: The site provides contact numbers for Australia (+61 1300 113 267) and the USA (+1 800 695 7158).
Headquarters: Prahran, Victoria, Australia

Where it ranks on Freedom251

Best Live Chat Software in 2026#75 of 94
Best Lead Capture Software in 2026#30 of 70

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Sources

leadchat.com· checked 5 Oct 2026
leadchat.com/privacy/· checked 5 Oct 2026