Freedom251 › Shared Inbox Software
Sektra AI
What Sektra AI is
Sektra AI is a web-based shared inbox for teams whose work depends on client relationships. It brings Gmail, Outlook, and WhatsApp conversations into one workspace, then scores threads by consequence, identifies intent, and assigns work according to rules before the inbox is opened. Its memory layer tracks commitments, open questions, people, companies, and relationship patterns from existing conversations. The assistant answers with links to source threads and can assign, tag, snooze, archive, add notes, or draft replies, with confirmation required before actions run. A person always sends email. Analytics cover response and resolution-time percentiles, workload, AI impact, commitments, and deadlines. Connected tools include Slack, Microsoft Teams, Zapier, HubSpot, and Salesforce. Gmail and Outlook use OAuth 2.0, while Sektra says mailbox passwords are not stored. Plans start at $29 a month per user when billed annually; a 14-day Pro trial requires no credit card, and there is no free plan.
Who it suits
Sektra suits account management, customer success, sales, and professional-services teams coordinating client conversations. It is designed for browser-based work across shared Gmail, Outlook, and WhatsApp channels.
What it does well
- Combines Gmail, Outlook, and WhatsApp conversations
- Rule-based triage and assignment before opening
- Client memory tracks commitments and questions
- Assistant actions require confirmation
- Analytics include workload and response percentiles
What to know first
- No free plan
- Web platform only
- AI model usage depends on customer data policies
- Email sending still requires a person
Limits
The Standard plan costs $29.00 per user per month billed annually and includes up to five seats, two shared inboxes, 500 pooled AI credits per seat monthly, a 12-month memory window and 3,000 analyzed emails per shared inbox monthly. Pro raises capacity to 25 seats, five shared inboxes, 2,000 pooled credits per seat monthly and 10,000 analyzed emails per shared inbox monthly.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Standard | annually · 2 shared inboxes · 1 personal inbox per seat · Up to 5 seats · 500 pooled AI credits per seat/month · 12-month memory window · Up to 3,000 analyzed emails per shared inbox/month | $29 a month |
| Pro | annually · 5 shared inboxes · Up to 25 seats · 2,000 pooled AI credits per seat/month · Complete history · Up to 10,000 analyzed emails per shared inbox/month | $59 a month |
| Enterprise | annual contract · Unlimited seats and shared inboxes · Custom AI credit allowance · SAML SSO and SCIM · Audit logs and custom retention · Security review and DPA · Dedicated success manager | On request |
As sektra.ai lists them, read 8 Oct 2026. The maker's own page has the final word.
Getting started
- Open the Sektra website
- Start the 14-day Pro trial without a credit card
- Connect Gmail or Outlook through OAuth 2.0
- Add WhatsApp Business and listed connected tools as needed
- Invite teammates and configure assignment rules
Verdict
Sektra AI combines shared inbox coordination, client context, assisted actions, and operational analytics in one web workspace. Its annual per-user plans and channel integrations should be weighed against the team’s mailbox and collaboration needs.
Questions
What does Sektra AI cost?
Standard is $29.00 per user per month billed annually. Pro is $59.00 per user per month billed annually; Enterprise uses an annual contract.
Is there a free plan or trial?
There is no free plan. Every workspace starts with 14 days of Pro without requiring a credit card.
Which channels does it connect?
Sektra lists Gmail, Outlook and WhatsApp Business as channels, with Slack, Microsoft Teams, Zapier, HubSpot and Salesforce as connected tools.
Does Sektra send email automatically?
No. Sektra says a person always presses send, even when the assistant drafts a reply.
How are Gmail and Outlook connected?
They connect through OAuth 2.0, and Sektra says it never sees or stores mailbox passwords.
What happens when a workspace is deleted?
Sektra says message content, attachments, derived data and the memory layer are permanently deleted within 30 days.
Facts from Sektra AI's own pages
- AI data use
- Sektra says customer data sent to models is not retained or used for training, and is not shared with the companies that built the models. · sektra.ai, 8 Oct 2026
- Analytics
- Analytics reports response and resolution time percentiles, teammate workload, AI impact, commitments and deadlines. · sektra.ai, 8 Oct 2026
- Assistant
- The assistant answers with links to source threads and can assign, tag, snooze, archive, add notes and draft replies, with actions confirmed before they run. · sektra.ai, 8 Oct 2026
- Client memory
- Its memory layer tracks commitments, open questions, people, companies and each client's relationship rhythm from existing conversations. · sektra.ai, 8 Oct 2026
- Deletion
- When a workspace is deleted, Sektra says message content, attachments, derived data and the memory layer are permanently deleted within 30 days. · sektra.ai, 8 Oct 2026
- Email security
- Gmail and Outlook connect through OAuth 2.0, and the service says it never sees or stores mailbox passwords. · sektra.ai, 8 Oct 2026
- Encryption and hosting
- Sektra states that data is encrypted in transit with TLS 1.2 or higher and at rest with AES-256, and that its application servers, message storage and AI processing run in AWS in the United States. · sektra.ai, 8 Oct 2026
- Enterprise compliance support
- A data processing agreement and security review are available with Enterprise, and security and data questions are answered by the people who build the system. · sektra.ai, 8 Oct 2026
- Integrations
- Sektra lists Gmail, Outlook and WhatsApp Business as channels, and Slack, Microsoft Teams, Zapier, HubSpot and Salesforce as connected tools. · sektra.ai, 8 Oct 2026
- Intended users
- The company describes Sektra as serving teams whose work depends on client relationships, including account management, customer success, sales and professional services teams. · sektra.ai, 8 Oct 2026
- Product
- Sektra is an AI shared inbox that brings Gmail, Outlook and WhatsApp conversations into one workspace and remembers client commitments and open questions. · sektra.ai, 8 Oct 2026
- Triage
- Sektra scores threads by consequence, tags intent and assigns work according to rules before the inbox is opened. · sektra.ai, 8 Oct 2026
- Trial and sending limit
- Every workspace starts with 14 days of Pro without a credit card, and Sektra says it never sends email automatically because a person always hits send. · sektra.ai, 8 Oct 2026
Where Sektra AI stands on Freedom251
- Shared Inbox Software#25 of 30