Freedom251 › Shared Inbox Software
Unibox
What Unibox is
Unibox combines Google Workspace aliases such as billing@ and support@ into one shared inbox for a team. Aliases can be assigned to an owner or distributed round-robin, while threads support assignment, statuses, notes, tags, and snooze. A visual workflow builder can react to incoming messages, run AI tasks, call an API, and assign threads without code. AI agents prepare suggested replies from relevant past conversations and the team’s voice, but a person must approve and send each message. Unibox is web-based, paid, and starts at $49/month with a 14-day trial. Starter costs $49 a month for one domain and up to five aliases. Growth costs $99 a month for three domains and up to 20 aliases, adding AI replies, templates, and workflows. Agency costs $249 a month with unlimited domains and aliases, workspace switching, white-labeled login, SLA, and dedicated support. Gmail bodies are read on demand rather than copied; metadata and audit logs are stored in EU-hosted Postgres.
Who it suits
Unibox is aimed at agencies, finance and billing desks, small support rotas, and internal IT, HR, or operations queues using Google Workspace mail. It suits teams that need shared alias management with assignments and optional AI drafting.
What it does well
- Centralizes Google Workspace aliases in one inbox
- Round-robin and owner assignment options
- Visual no-code workflow builder
- AI drafts require human approval
- Audit entries can be searched and exported
What to know first
- No free plan; starts at $49/month
- Replies use Google Workspace sending limits
- Microsoft 365 and Zoho Mail are roadmap items
- AI features are off until enabled
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Agency | $249/month; $2,390.40/year billed annually · unlimited domains · unlimited aliases · multi-client workspace switching · white-labeled customer login · SLA and dedicated support · onboarding and migration help | $249 a month |
| Starter | $49/month; $470.40/year billed annually · 1 domain · up to 5 aliases · unlimited team members · 90-day audit log · email support | $49 a month |
| Growth | $99/month; $950.40/year billed annually · 3 domains · up to 20 aliases · unlimited team members · AI-suggested replies · reply templates · workflows · priority email support | $99 a month |
As unibox.cx lists them, read 9 Oct 2026. The maker's own page has the final word.
Verdict
Unibox provides shared Gmail-alias handling with routing, workflow automation, and controlled AI reply suggestions. Its paid plans scale from a small alias setup to agency features, while data handling keeps message bodies out of its database.
Facts from Unibox's own pages
- AI drafts
- AI agents draft suggested replies using relevant past threads and the team’s voice, and a person must approve and send each reply. · unibox.cx, 9 Oct 2026
- AI privacy
- AI features are off until enabled and use the OpenAI-compatible provider configured with the customer’s own API key; the maker says no model is trained on customer mail. · unibox.cx, 9 Oct 2026
- Audit retention
- Audit entries are searchable, exportable to CSV, and retained for 90 days; workflow run history is retained for 30 days. · unibox.cx, 9 Oct 2026
- Integrations
- Google Workspace mail, aliases, and directory are available; Microsoft 365, Zoho Mail, Zapier, and outbound webhooks are listed as roadmap items. · unibox.cx, 9 Oct 2026
- Roles
- Admins can see every workspace thread and the full audit log, while members see their assigned aliases and threads where they are mentioned. · unibox.cx, 9 Oct 2026
- Routing
- Teams can assign aliases to an owner or route them round-robin, and the inbox supports assignment, statuses, notes, tags, and snooze. · unibox.cx, 9 Oct 2026
- Security and data
- Message bodies are read from Gmail on demand and are not copied into Unibox’s database; metadata and audit logs are stored in EU-hosted Postgres and OAuth tokens are encrypted at rest. · unibox.cx, 9 Oct 2026
- Sending limit
- The FAQ says replies share the sending mailbox’s Google Workspace allowance of 2,000 messages per day on a paid account and 500 on a trial account. · unibox.cx, 9 Oct 2026
- Support and availability
- The security page states that the terms commit to a 99.9% monthly availability target and that a GDPR data export is delivered within seven days, with a DPA available on request. · unibox.cx, 9 Oct 2026
- What it does
- Unibox combines Google Workspace aliases such as billing@ and support@ into one shared inbox for a team. · unibox.cx, 9 Oct 2026
- Who it is for
- The maker describes use cases including agencies, finance and billing desks, small support rotas, and internal IT, HR, and operations queues. · unibox.cx, 9 Oct 2026
- Workflows
- A visual workflow builder can trigger on inbound messages, run AI tasks, call an API, and assign threads without code. · unibox.cx, 9 Oct 2026
Where Unibox stands on Freedom251
- Shared Inbox Software#27 of 30