Freedom251 › Business Phone Systems
Sangoma PBXact
What Sangoma PBXact is
Sangoma PBXact is a unified communications platform for business calling, messaging, meetings and contact-center tasks. It supports inbound calling, outbound dialing, toll-free numbers, call recording, business SMS, team messaging and video meetings for up to 120 participants. Calling tools include auto-attendant and IVR, time-based routing, queues, voicemail-to-email, fax-to-email and call recording reports. Desktop and mobile apps add HD voice calling, call parking, conferencing and group chat; SMS/MMS requires a SIPStation service subscription. PBXact can run on Sangoma appliances, customer hardware or virtual machines, or as a cloud service; SaaS is available for partners. Appliance models cover capacities from 25 to 1,200 users and 15 to 350 calls. CRM connections include click-to-call, screen-pop and call history for named platforms, with custom webhooks for other apps. Pricing is on request. Listed cloud plans include $19.95 a year for the three-year plan, $22.95 a year for the one-year plan, and $24.95 a month for month-to-month; minimums and commitment conditions apply.
Who it suits
PBXact suits organizations seeking business calling and unified communications with appliance, self-hosted, or cloud deployment options. Its CRM connections and phone-management features may also suit teams coordinating customer records and desk phones.
What it does well
- Offers appliance, customer-hosted, and cloud deployment.
- Includes auto-attendant, IVR, routing, and call queues.
- Desktop and mobile apps provide HD voice and group chat.
- CRM links include click-to-call and call history.
- Support portal and free online knowledgebase are available.
What to know first
- No free plan; pricing is on request.
- SMS/MMS requires a SIPStation service subscription.
- Cloud plans have extension minimums or a four-unit purchase minimum.
- One- and three-year cloud plans carry early cancellation fees.
Limits
The one-year and three-year cloud plans require at least four Full Extensions and include an early cancellation fee. The month-to-month plan has a minimum purchase of four. SMS/MMS requires a SIPStation service subscription, and listed optional modules require additional fees.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| PBXact Cloud 3 Year Plan | Billed monthly with a 36 month commitment; at least 4 Full Extensions required; early cancellation fee applies · $19.95/mo. per Full Extension with Phone Rentals | $19.95 |
| PBXact Cloud 1 Year Plan | Billed monthly with a 12 month commitment; at least 4 Full Extensions required; early cancellation fee applies · $22.95/mo. per Full Extension with Phone Rentals | $22.95 |
| PBXact Cloud Month to Month Plan | Monthly billing; minimum purchase 4 · $24.95 per month per trunk + user · minimum purchase 4 | $24.95 a month |
As sangoma.com lists them, read 2 Oct 2026. The maker's own page has the final word.
Getting started
- Open the Sangoma PBXact website
- Choose an appliance, customer hardware or virtual machine, cloud service, or partner SaaS deployment
- Select a cloud plan or request pricing
- Provide at least four Full Extensions for one-year or three-year cloud plans
- Install the desktop or mobile apps on supported platforms
- Configure phones through EndPoint Manager
Verdict
PBXact combines business calling and collaboration tools with several deployment choices. Check plan commitments, minimums, and any required add-ons against your needs before choosing a cloud option.
Questions
Does PBXact have a free plan?
No. PBXact is a paid product, with pricing on request and listed cloud plans.
What are the listed cloud prices?
The three-year plan is $19.95 a year, billed monthly with a 36 month commitment. The one-year plan is $22.95 a year, billed monthly with a 12 month commitment. Month-to-month is $24.95 a month.
Which platforms does PBXact support?
Platforms include Android, iOS, macOS, Windows, web, API, and self-hosted deployment.
Can PBXact connect to CRM systems?
Yes. Listed integrations support click-to-call, screen-pop, and call history for SugarCRM, SuiteCRM, Salesforce, Zoho, ConnectWise, and other apps through custom webhooks.
Does PBXact offer business SMS?
Yes. Desktop and mobile apps support SMS/MMS, but SMS/MMS requires a SIPStation service subscription.
Who makes PBXact?
The maker is Sangoma PBXact, headquartered at 100 Renfrew Drive, Suite 100, Markham, Ontario L3R 9R6, Canada.
Facts from Sangoma PBXact's own pages
- Auto attendant
- Yes · sangoma.com, 21 Sept 2026
- Business numbers
- toll-free · sangoma.com, 21 Sept 2026
- Call routing
- advanced · sangoma.com, 21 Sept 2026
- Capacity
- The current appliance datasheet lists PBXact 25/40, 60, 100, 400, and 1200 models, with capacities from 25 to 1,200 users and from 15 to 350 calls. · sangoma.com, 2 Oct 2026
- Cloud plan conditions
- The store says the one-year and three-year plans require at least four Full Extensions and carry an early cancellation fee. · store.cloud.pbxact.com, 2 Oct 2026
- Compliance listings
- Sangoma’s product compliance page lists SOC 2 Type I, PCI DSS, and HIPAA compliance resources under General. · sangoma.com, 2 Oct 2026
- CRM integrations
- The datasheet lists click-to-call, screen-pop, and call history integrations for SugarCRM, SuiteCRM, Salesforce, Zoho, ConnectWise, and other apps through custom webhooks. · sangoma.com, 2 Oct 2026
- Deployment
- PBXact is offered on Sangoma appliances, on a customer’s own hardware or virtual machines, as a cloud service, and as SaaS for partners. · sangoma.com, 2 Oct 2026
- Desktop and mobile apps
- Yes · sangoma.com, 21 Sept 2026
- Features
- Its listed features include auto-attendant and IVR, time-based call routing, call queues, voicemail-to-email, fax-to-email, and call recording reports. · sangoma.com, 2 Oct 2026
- Founded
- 2001 · sangoma.com, 28 Sept 2026
- Headquarters
- Markham, Ontario, Canada · sangoma.com, 28 Sept 2026
- Mobile and desktop
- Desktop and mobile apps provide HD voice calling, call parking, conferencing, group chat, and SMS/MMS, with SMS/MMS requiring a SIPStation service subscription. · sangoma.com, 2 Oct 2026
- Optional modules
- The datasheet identifies Advanced Recovery, Queue Wallboard, Queue call-back, and Scribe transcription among licensed add-ons available for an additional fee. · sangoma.com, 2 Oct 2026
- Phone provisioning
- Sangoma IP desk phones support zero-touch provisioning, and the EndPoint Manager centralizes phone configuration and firmware management. · sangoma.com, 2 Oct 2026
- Product
- PBXact is a fully featured unified communications platform based on open-source technology. · sangoma.com, 2 Oct 2026
- Security
- The datasheet lists multi-factor authentication and secure communications using HTTPS, SRTP, SSH, TLS, and VPN. · sangoma.com, 2 Oct 2026
- Support
- Sangoma says PBXact is supported by its developers and support staff; PBXact customers can use the support portal and free online knowledgebase. · portal.sangoma.cloud, 2 Oct 2026
- Support resources
- Sangoma’s online knowledgebase provides installation and configuration instructions, software upgrades and drivers, FAQs, and troubleshooting information at no charge. · support.sangoma.com, 2 Oct 2026
- Voicemail transcription
- Yes · sangoma.com, 21 Sept 2026
Where Sangoma PBXact stands on Freedom251
- Business Phone Systems#87 of 167