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VirPhone Hosted PBX
What VirPhone Hosted PBX is
VirPhone Hosted PBX is a cloud phone system for managing team extensions and call handling without operating PBX infrastructure on-site. It supports multiple business numbers, auto attendant, advanced call routing, voicemail transcription, and desktop and mobile apps. The service runs on Android, iOS, macOS, web, and Windows. Starter costs $16.99 a month per user and includes one DID number, one extension, unlimited calling within the Continental USA, and live support. Business costs $24.99 per user per month and adds voicemail-to-email, auto attendant, advanced routing, ring groups, and no strict user limit. Professional costs $32.99 per user per month and adds AI voicemail transcription, multi-level IVR, advanced queues, call recording, and CRM options. Named CRM options include Salesforce, HubSpot, and Microsoft Dynamics. Security controls include encrypted traffic and data, role-based access, MFA, and SAML single sign-on.
Who it suits
VirPhone presents Business for growing businesses, reception teams, sales teams, and service businesses. Professional is aimed at multi-location companies and call centers needing recording, queues, reporting, and integrations.
What it does well
- Apps for mobile, desktop, and web
- Multiple business numbers supported
- Advanced call routing
- Voicemail transcription available
- CRM integration options on Professional
What to know first
- Pricing is billed per user monthly
- Starter calling is limited to Continental USA
- Call recording is on Professional
- No free plan
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| VirPhone Starter | per user / month · 1 DID number · 1 extension · unlimited calling within the Continental USA · live support | $16.99 a month |
| VirPhone Business | per user / month · Includes Starter · voicemail-to-email · auto attendant · advanced call routing · ring groups · no strict user limit | $24.99 a month |
| VirPhone Professional | per user / month · Includes Business · AI voicemail transcription · multi-level IVR · advanced queues · call recording · CRM integration options | $32.99 a month |
As virphoneusa.com lists them, read 12 Oct 2026. The maker's own page has the final word.
Verdict
VirPhone offers tiered hosted PBX features across common desktop, mobile, and browser platforms. The plan choice determines capabilities such as recording, transcription, queues, and CRM connections.
Facts from VirPhone Hosted PBX's own pages
- Access controls
- The security page lists role-based access controls, mandatory MFA, and SAML single sign-on integrations. · virphoneusa.com, 12 Oct 2026
- Apps and clients
- VirPhone describes native iOS and Android apps, a desktop client for Mac or PC, and browser-based access to visual voicemail through a web portal. · virphoneusa.com, 12 Oct 2026
- Auto attendant
- Yes · virphoneusa.com, 22 Sept 2026
- Business features
- The Business plan includes voicemail-to-email, auto attendant, advanced call routing, ring groups, hunt groups, and basic call queues. · virphoneusa.com, 12 Oct 2026
- Business numbers
- multiple · virphoneusa.com, 22 Sept 2026
- Call routing
- advanced · virphoneusa.com, 22 Sept 2026
- Company
- The site identifies the company as VirPhone, LLC and lists its address as 7659 Mall Road, STE 1174, Florence, KY 41042. · virphoneusa.com, 12 Oct 2026
- Compliance
- VirPhone says it can execute Business Associate Agreements with eligible healthcare organizations and that its platform partners maintain SOC 2 compliance. · virphoneusa.com, 12 Oct 2026
- CRM integrations
- The Professional plan page names Salesforce, HubSpot, and Microsoft Dynamics as CRM integration options. · virphoneusa.com, 12 Oct 2026
- Desktop and mobile apps
- Yes · virphoneusa.com, 22 Sept 2026
- Encryption
- VirPhone says voice traffic is encrypted in transit using SRTP and TLS 1.3 and data at rest is protected with AES-256 encryption. · virphoneusa.com, 12 Oct 2026
- Free plan
- No · virphoneusa.com, 22 Sept 2026
- Headquarters
- Florence, Kentucky, United States · virphoneusa.com, 19 Oct 2026
- Hosted PBX
- VirPhone describes its hosted PBX as a cloud phone system for managing team extensions and call handling without running PBX infrastructure on-site. · virphoneusa.com, 12 Oct 2026
- Intended users
- VirPhone presents Business for growing businesses, reception/front desk teams, sales teams, and service businesses, and Professional for multi-location companies and call centers. · virphoneusa.com, 12 Oct 2026
- Notable limit
- The Business plan page says call recording is available on Professional, while Business focuses on call routing and voicemail. · virphoneusa.com, 12 Oct 2026
- Other integrations
- VirPhone's UCaaS page says it integrates with Google Workspace and Microsoft 365 calendars and names Salesforce, HubSpot, Zendesk, and custom internal platforms for CRM/ERP integrations. · virphoneusa.com, 12 Oct 2026
- Professional features
- The Professional plan adds AI voicemail transcription, multi-level auto attendant, advanced call queues, call recording, enhanced reporting, and multi-site support. · virphoneusa.com, 12 Oct 2026
- Support
- VirPhone lists its business contact hours as Monday through Friday, 9am–4pm EST, and provides the phone number 1-844-684-9222. · virphoneusa.com, 12 Oct 2026
- Voicemail transcription
- Yes · virphoneusa.com, 22 Sept 2026
Where VirPhone Hosted PBX stands on Freedom251
- Business Phone Systems#85 of 167