No. 19of 22 ·Healthcare CRM Software

Salesforce Health Cloud

Name: Salesforce Health Cloud
Price: 350 USD

Web · Android · iPhone · API· paid plans from $350/mo

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Freedom report

Two barsScore 5.1

Free tierNo free tier
Runs widely3 of 6 device platforms
DocumentedPlans, terms and facts published

Salesforce Health Cloud is ranked #19 of 22 in healthcare CRM software on Freedom251. It runs on Android, API, iOS, Web. There is no free plan. A free trial is offered. Paid plans start at $350/mo.

Salesforce Health Cloud plans and pricing

All plans

Health Cloud Sales & Service Core $350/mo annually; USD/User/Month Clinical & Insurance Data Models · Flex credits for AI, Agentforce, and Data · Slack Business+ with Slackbot, Tableau Next, Premier Success salesforce.com · 30 Sept 2026

Health Cloud Sales & Service Advanced $525/mo annually; USD/User/Month More AI, storage, automation, and security · Backup & Recover, Archive, Data Detect, Security Center · Help Agent, Customer Signals Intelligence, Sales Programs salesforce.com · 30 Sept 2026

Health Cloud Sales Max $700/mo annually; USD/User/Month Agentforce for health and sales · Unmetered employee-agent usage · Salesforce Contracts, Contact Center (Digital) salesforce.com · 30 Sept 2026

Health Cloud Service Max $700/mo annually; USD/User/Month Agentforce for health and service · Unmetered employee-agent usage · Workforce Management, Quality Management, Salesforce Maps Advanced salesforce.com · 30 Sept 2026

Health Cloud Sales & Service Max $725/mo annually; USD/User/Month Agentforce for health, sales & service · Unmetered employee-agent usage · Workforce Management, Quality Management, Salesforce Maps, Salesforce Contracts, Contact Center (Digital) salesforce.com · 30 Sept 2026

Compared on healthcare CRM software

Free plan: No
Paid from: $350/user/mo
Referral management: Yes
Patient relationships: Yes
Provider relationships: Yes
HIPAA support: Yes
Workflow automation: Yes

Best Salesforce Health Cloud alternatives

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Two bars Zoho CRM Free tier No. 1$14/mo6.6 One bar FrontDesk Free tier No. 2$299/mo6.3 One bar BizzField Healthcare CRM No. 35.5 One bar Exeevo Omnipresence CRM No. 45.5 One bar IQVIA SmartSolve Complaint Management No. 55.5 One bar TikaMobile CRM No. 65.5

The record

Purpose: Health Cloud brings clinical and nonclinical data together with actionable intelligence to support collaboration, personalized care, and automated health operations.
Patient data: It combines clinical records with nonclinical data to create a single actionable patient view alongside an EHR.
Care coordination: Integrated Care Management supports whole-person care with flexible care plans and AI-powered assessment suggestions.
Provider workflows: The provider offering includes patient access, referral services, scheduling, outreach, and coordination workflows.
Home health: Home Health includes automated scheduling, mobile offline assessments, and medication management.
Interoperability: Health Cloud supports bidirectional data flow through FHIR APIs and pre-built integrations.
EHR relationship: Salesforce describes Health Cloud as an engagement, data aggregation, and collaboration layer that extends an EHR.
Integrations: Salesforce says Health Cloud integrates with all major EHRs to activate data in real time.
Security and compliance: Salesforce states Health Cloud is HIPAA compliant and lists HIPAA, HL7 FHIR, HITRUST, FedRAMP, ASIP Santé, FDA, GDPR, and NHS DCB 0129 standards.
AI data handling: Salesforce says patient data is never used to train public models and describes built-in guardrails and human-in-the-loop controls for governed AI.
Support: The pricing page says Premier Success is included with Health Cloud Sales & Service Core; its benefits include 24/7 support, expert coaching and education, and tailored assessments.
Plan limits: The comparison table lists 20MB of data storage per user for Core and 1GB per user for the other four editions.
Audience: Salesforce presents Health Cloud for providers, payers, and public health agencies.
Company background: Salesforce says it was founded in 1999 and identifies San Francisco as its headquarters.
Price from: $350/mo

Where it ranks on Freedom251

Best Healthcare CRM Software in 2026#19 of 22

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Sources

salesforce.com/healthcare/cloud/· checked 30 Sept 2026
salesforce.com/healthcare/providers/· checked 30 Sept 2026
salesforce.com/healthcare/cloud/pricing/· checked 30 Sept 2026
salesforce.com/news/stories/the-history-of-salesforce/· checked 30 Sept 2026