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Salesforce Health Cloud
What Salesforce Health Cloud is
Salesforce Health Cloud brings clinical and nonclinical information together to support care coordination, personalized care, and automated health operations. It combines clinical records with other patient data to create an actionable view alongside an electronic health record (EHR); Salesforce describes it as a layer for engagement, data aggregation, and collaboration that extends an EHR. Integrated Care Management offers flexible care plans and AI-powered assessment suggestions. Provider workflows cover patient access, referrals, scheduling, outreach, and coordination, while Home Health includes automated scheduling, mobile offline assessments, and medication management. Health Cloud supports bidirectional data flow through FHIR APIs and pre-built integrations. Salesforce says it integrates with all major EHRs to activate data in real time. The company states the product is HIPAA compliant and lists standards including HIPAA, HL7 FHIR, HITRUST, FedRAMP, GDPR, and NHS DCB 0129. Salesforce says patient data is not used to train public models and describes guardrails and human oversight for governed AI. Pricing starts at $350 a month per user, billed annually; a 30-day trial is available.
Who it suits
Salesforce presents Health Cloud for providers, payers, and public health agencies. It suits organizations seeking patient-data aggregation, care coordination, and provider workflows alongside an EHR.
What it does well
- Combines clinical and nonclinical patient information
- Supports FHIR APIs and pre-built integrations
- Includes referral and care coordination workflows
- Salesforce states Health Cloud is HIPAA compliant
- 30-day trial available
What to know first
- No free plan is listed
- Core includes 20MB of data storage per user
- Plans are billed annually
Limits
The Core edition includes 20MB of data storage per user. The other four listed editions include 1GB per user.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Health Cloud Sales & Service Core | annually; USD/User/Month · Clinical & Insurance Data Models · Flex credits for AI, Agentforce, and Data · Slack Business+ with Slackbot, Tableau Next, Premier Success | $350 a month |
| Health Cloud Enterprise | Billed annually; per user · Clinical and Insurance Data Models · Integrated Care Management · Omnistudio and FlexCards | $350 a month |
| Health Cloud Unlimited | Billed annually; per user · Everything in Enterprise · More storage and automation · Predictive and generative AI · Premier Success Plan · Full Sandbox | $525 a month |
| Health Cloud Sales & Service Advanced | annually; USD/User/Month · More AI, storage, automation, and security · Backup & Recover, Archive, Data Detect, Security Center · Help Agent, Customer Signals Intelligence, Sales Programs | $525 a month |
| Health Cloud Sales Max | annually; USD/User/Month · Agentforce for health and sales · Unmetered employee-agent usage · Salesforce Contracts, Contact Center (Digital) | $700 a month |
| Health Cloud Service Max | annually; USD/User/Month · Agentforce for health and service · Unmetered employee-agent usage · Workforce Management, Quality Management, Salesforce Maps Advanced | $700 a month |
| Health Cloud Sales & Service Max | annually; USD/User/Month · Agentforce for health, sales & service · Unmetered employee-agent usage · Workforce Management, Quality Management, Salesforce Maps, Salesforce Contracts, Contact Center (Digital) | $725 a month |
| Health Cloud Agentforce 1 for Service | Billed annually; per user · Unlimited Edition features · Agentforce for Health Cloud · Flex Credits · Data Cloud · Slack · Analytics · Customer Community Plus · Tableau Next | $750 a month |
The first 8 of 9 plans, as salesforce.com lists them, read 30 Sept 2026. The maker's own page has the final word. Every plan
Getting started
- Visit the Salesforce Health Cloud website.
- Choose a Health Cloud edition, starting at $350/user/mo billed annually.
- Use the 30-day trial to evaluate the service.
- Access it through Android, iOS, or the web, or connect through its API.
Verdict
Health Cloud brings patient information, care workflows, and EHR connectivity into an engagement and collaboration layer. Its plans start at $350 per user per month, billed annually, so compare the listed editions and storage limits.
Questions
Does Salesforce Health Cloud have a free plan?
No. A 30-day trial is available.
How much does Health Cloud cost?
The listed starting price is $350/user/mo, billed annually. Other listed editions cost $525, $700, or $725 per user per month, billed annually.
Which platforms does it support?
Health Cloud is listed for Android, iOS, web, and API.
Does it work with EHRs?
Salesforce says it integrates with all major EHRs and supports bidirectional data flow through FHIR APIs and pre-built integrations.
What security and compliance standards are listed?
Salesforce states Health Cloud is HIPAA compliant and lists HIPAA, HL7 FHIR, HITRUST, FedRAMP, ASIP Santé, FDA, GDPR, and NHS DCB 0129.
Facts from Salesforce Health Cloud's own pages
- AI agents
- Prebuilt Agentforce skills include EHR retrieval, eligibility and benefits verification, provider matching, medication-refill requests, claims service, and coverage assistance. · g2.com, 15 Oct 2026
- AI data handling
- Salesforce says patient data is never used to train public models and describes built-in guardrails and human-in-the-loop controls for governed AI. · salesforce.com, 30 Sept 2026
- Analytics
- Health Intelligence, powered by Tableau, provides predictive insights and embeds analytics in care workflows. · salesforce.com, 15 Oct 2026
- API types
- Salesforce documents REST, SOAP, Bulk, Connect REST, Apex REST, Apex SOAP, Analytics REST, Platform Events, and Streaming APIs, with availability depending on edition. · help.salesforce.com, 15 Oct 2026
- Audience
- Salesforce presents Health Cloud for providers, payers, and public health agencies. · salesforce.com, 30 Sept 2026
- Care coordination
- Integrated Care Management supports whole-person care with flexible care plans and AI-powered assessment suggestions. · salesforce.com, 30 Sept 2026
- Care management
- Integrated care-management tools support care plans, assessments, referrals, and coordinated interventions. · salesforce.com, 15 Oct 2026
- Company background
- Salesforce says it was founded in 1999 and identifies San Francisco as its headquarters. · salesforce.com, 30 Sept 2026
- Company founded
- Salesforce was incorporated and began operations in San Francisco in 1999. · salesforce.com, 15 Oct 2026
- Company headquarters
- Salesforce lists its headquarters in San Francisco, California. · linkedin.com, 15 Oct 2026
- Company legal name
- The company is legally named Salesforce, Inc. · crunchbase.com, 15 Oct 2026
- Company size
- LinkedIn lists Salesforce as having more than 10,001 employees, while Salesforce’s executive biography states more than 70,000 employees. · linkedin.com, 15 Oct 2026
- Contact center
- The product includes healthcare contact-center capabilities that can retrieve and send EHR data during interactions. · salesforce.com, 15 Oct 2026
- Developer documentation
- Salesforce publishes Health Cloud developer guides, API specifications, integration guides, videos, tools, and code samples. · salesforce.com, 15 Oct 2026
- Digital engagement
- Health Cloud provides digital engagement and self-service capabilities for patient and member interactions. · salesforce.com, 15 Oct 2026
- Document AI
- Document AI extracts and digitizes clinical information from forms and other documents. · g2.com, 15 Oct 2026
- EHR interoperability
- Public FHIR integrations connect to certified EHRs and can retrieve structured data in real time without storing that data in Salesforce. · salesforce.com, 15 Oct 2026
- EHR relationship
- Salesforce describes Health Cloud as an engagement, data aggregation, and collaboration layer that extends an EHR. · salesforce.com, 30 Sept 2026
- Extensibility
- Customers can deploy MuleSoft Direct assets to their MuleSoft instance and extend them in Anypoint Studio. · developer.salesforce.com, 15 Oct 2026
- FHIR APIs
- Health Cloud offers inbound APIs aligned with HL7 FHIR that let external systems read, write, and update Health Cloud data models. · salesforce.com, 15 Oct 2026
- Founded
- 1999 · salesforce.com, 28 Sept 2026
- Headquarters
- San Francisco, California, United States · salesforce.com, 28 Sept 2026
- Home health
- Home Health includes automated scheduling, mobile offline assessments, and medication management. · salesforce.com, 30 Sept 2026
- Hosting model
- Health Cloud is a cloud-based service, and Salesforce documents deployment into Salesforce and connected MuleSoft instances rather than customer self-hosting. · crunchbase.com, 15 Oct 2026
Where Salesforce Health Cloud stands on Freedom251
- Healthcare CRM Software#9 of 23