eCareCRM

What eCareCRM is

eCareCRM is a healthcare CRM for organizations coordinating patient engagement, referrals, intake, communications, scheduling, and operational workflows. It brings inquiries from web forms, calls, chats, referrals, and campaigns into a process that can route them by team, location, or specialty. A shared patient communication timeline covers SMS, email, voice, web chat, and voicemail. Automated journeys can handle recalls, appointment preparation, post-visit follow-ups, and re-engagement. The platform also automates review requests, directs negative feedback privately, and tracks ratings across review platforms. Reporting covers patient acquisition, campaign return, cost per acquisition, intake drop-offs, and performance by provider or location.

Listed connections include Epic, athenahealth, MEDITECH, Salesforce, and Zoho CRM, alongside real-time HL7 and FHIR integrations. The maker says it uses AES-256 encryption at rest, TLS 1.3 in transit, role-based access, and multi-factor authentication for admin roles. It describes a signed HIPAA Business Associate Agreement for every customer and annual SOC 2 Type II audits; HITRUST CSF v11 certification is in progress. Plans include US-based phone and email support and free data migration, with a stated 6 to 8 week go-live timeline.

Who it suits

eCareCRM suits healthcare organizations that need to coordinate patient inquiries, referrals, communications, and follow-up across teams or locations. Its specialty workflows include behavioral health, ABA therapy, fertility and OB/GYN, and home care.

Limits

There is no free plan. Starter costs $499 a month and includes core features, standard integrations, email support, and unlimited users; Growth costs $1,499 a month and adds advanced reporting, custom integrations, priority support, and a dedicated implementation manager. The 30-day trial provides full platform access.

Getting started

1. Visit the eCareCRM website.
2. Start the 30-day trial with full platform access; no credit card is required.
3. Choose a plan: Starter, Growth, or custom-quoted Enterprise.
4. Use the included free data migration and US-based phone and email support during onboarding.
5. Allow 6 to 8 weeks for the stated go-live timeline.
6. Access the platform on web, Android, or iOS; an API platform is also listed.

Verdict

Healthcare organizations seeking patient intake, referral, communication, and workflow coordination in one CRM should consider eCareCRM. The 30-day full-access trial requires no credit card, while paid plans start at $499 a month. Smaller teams that do not need a paid healthcare CRM should look elsewhere because there is no free plan.