eCareCRM is a healthcare CRM for organizations coordinating patient engagement, referrals, intake, communications, scheduling, and operational workflows. It brings inquiries from web forms, calls, chats, referrals, and campaigns into a process that can route them by team, location, or specialty. A shared patient communication timeline covers SMS, email, voice, web chat, and voicemail. Automated journeys can handle recalls, appointment preparation, post-visit follow-ups, and re-engagement. The platform also automates review requests, directs negative feedback privately, and tracks ratings across review platforms. Reporting covers patient acquisition, campaign return, cost per acquisition, intake drop-offs, and performance by provider or location. Listed connections include Epic, athenahealth, MEDITECH, Salesforce, and Zoho CRM, alongside real-time HL7 and FHIR integrations. The maker says it uses AES-256 encryption at rest, TLS 1.3 in transit, role-based access, and multi-factor authentication for admin roles. It describes a signed HIPAA Business Associate Agreement for every customer and annual SOC 2 Type II audits; HITRUST CSF v11 certification is in progress. Plans include US-based phone and email support and free data migration, with a stated 6 to 8 week go-live timeline.
Who it is for
eCareCRM suits healthcare organizations that need to coordinate patient inquiries, referrals, communications, and follow-up across teams or locations. Its specialty workflows include behavioral health, ABA therapy, fertility and OB/GYN, and home care.
What is good
- Routes inquiries by team, location, or specialty.
- Combines SMS, email, voice, chat, and voicemail timelines.
- Automates recalls, appointment preparation, follow-ups, and re-engagement.
- Reports acquisition, campaign ROI, intake drop-offs, and provider performance.
- Lists real-time HL7 and FHIR integrations.
- Every plan includes free data migration and US-based support.
What to know first
- Starter costs 499.00 USD per month.
- Growth costs 1499.00 USD per month.
- Enterprise pricing is custom-quoted.
- HITRUST CSF v11 certification is in progress.
Verdict
Healthcare organizations seeking patient intake, referral, communication, and workflow coordination in one CRM should consider eCareCRM. The 30-day full-access trial requires no credit card, while paid plans start at 499.00 USD per month. Smaller teams that do not need a paid healthcare CRM should look elsewhere because there is no free plan.
Get started with eCareCRM
- Visit the eCareCRM website.
- Start the 30-day trial with full platform access; no credit card is required.
- Choose a plan: Starter, Growth, or custom-quoted Enterprise.
- Use the included free data migration and US-based phone and email support during onboarding.
- Allow 6 to 8 weeks for the stated go-live timeline.
- Access the platform on web, Android, or iOS; an API platform is also listed.
Limits to know first
There is no free plan. Starter costs 499.00 USD per month and includes core features, standard integrations, email support, and unlimited users; Growth costs 1499.00 USD per month and adds advanced reporting, custom integrations, priority support, and a dedicated implementation manager. The 30-day trial provides full platform access.
Questions about eCareCRM
How much does eCareCRM cost?
Starter is 499.00 USD per month, billed monthly. Growth is 1499.00 USD per month, billed monthly; Enterprise is custom-quoted.
Is there a free plan or trial?
There is no free plan. A 30-day trial offers full platform access and requires no credit card.
Which platforms does eCareCRM support?
The listed platforms are Android, iOS, web, and API.
What systems does it integrate with?
Listed systems include Epic, athenahealth, MEDITECH, Salesforce, and Zoho CRM, along with real-time HL7 and FHIR integrations.
Does eCareCRM support HIPAA-related requirements?
The maker says every customer receives a signed HIPAA Business Associate Agreement. It also says SOC 2 Type II is audited annually and HITRUST CSF v11 certification is in progress.
Who makes eCareCRM?
The website is ecarecrm.com, and the listed headquarters are in Peachtree Corners, Georgia, United States.
eCareCRM plans and pricing
All plansCompared on healthcare CRM software
- Free plan
- No
- Referral management
- Yes
- Patient relationships
- Yes
- Provider relationships
- Yes
- HIPAA support
- Yes
- Workflow automation
- Yes
