RightResponse AI

What RightResponse AI is

RightResponse AI is a web platform for businesses that want to manage reviews and local reputation. It handles review requests, review responses, customer feedback analysis, competitor comparisons, and Google Maps visibility tracking. Its AI responder uses approved company, brand, and location information in a multi-stage process to plan, draft, and check replies. Review requests can start through email, SMS, employee QR codes, Zapier, in-app workflows, or Google Sheets. Voice of Customer and sentiment analysis group recurring strengths and problems by topic and connect them to review evidence. Competitor analysis compares feedback, ratings, review volume, response activity, and local competitors; Google Maps Rank Tracker measures search visibility. The responder supports more than 60 languages and more than 100 review platforms. Safety agents identify personal and protected health information so sensitive details can be kept out of public replies. Plans include PAYGO at $10.00 per month, Core at $19.00 per month, Pro at $29.00 per month, and Pro+ at $44.00 per month, all billed monthly. A seven-day trial is available. SMS requests are available in the United States and Canada and carry additional charges.

Who it suits

RightResponse AI suits businesses and local teams that need review requests, replies, and feedback analysis in one platform. Its plans and services also address multi-location organizations, enterprises, franchisors, and agencies, with features such as bulk workflows, multi-brand support, and client permissions on applicable plans.

Limits

The entry PAYGO plan costs $10.00 per month and uses purchased usage credits; it includes most Pro features. Core includes 100 review responses and 1,000 email requests per month; Pro includes 200 responses, 2,000 email requests, and 200 SMS requests per month; Pro+ includes 500 responses, 5,000 email requests, and 500 SMS requests per month. SMS requests are available only in the United States and Canada and incur additional charges.

Getting started

1. Visit https://www.rightresponseai.com/.
2. Choose a monthly plan or use the available seven-day trial.
3. Use the web platform to manage review activity.
4. Add customer information through direct entry, a RightResponse Google Sheet, or supported Zapier workflows.
5. For SMS requests, confirm the business is in the United States or Canada and account for additional charges.

Verdict

Choose RightResponse AI if your team needs review management alongside feedback analysis, competitor tracking, or Google Maps visibility tools. Its plans set monthly response and request allowances, and SMS availability is geographically limited and adds charges. Agencies and larger organizations can consider the Agency or Enterprise plans, which are priced through sales contact.