Nexthink Adopt overlays browser-based applications with contextual guidance, process validation, self-help support, and adoption analytics. Nexthink's current product page calls the offering Nexthink Guides, while its documentation says standalone Adopt users should follow classic documentation until moving to the Infinity-integrated version. Walkthrough and Tooltip guides can be set to start automatically; Walkthrough and Media guides can also appear in Context help. Dashboards report guide interactions, including duration, completion, and drop-off rates. Administrators create and publish guides through Nexthink's web interface, developing content in Adopt Editor through the browser extension. Nexthink names Workday, Salesforce, ServiceNow, and ChatGPT as examples of supported applications. Employees need the Nexthink extension to access published guides; it is available for Chrome and Microsoft Edge, while Firefox is unsupported. Connectors for systems such as Workday, SAP, and Salesforce can import user information for guide targeting. An additional license may be required depending on the customer's licensing model, and pricing requires contacting a Nexthink representative. Nexthink advises reviewing AI-generated guide content and limiting guide-authoring permissions to trusted users.
Who it is for
Nexthink Adopt is aimed at organizations guiding employees through browser-based applications. It may suit teams that can deploy the required browser extension and manage guide creation and review.
What is good
- Adds contextual guidance and process validation to browser apps.
- Dashboards show guide duration, completion, and drop-off.
- Walkthrough and Tooltip guides can start automatically.
- Connectors can import user information for guide targeting.
What to know first
- Firefox is not supported.
- Employees need the Nexthink browser extension for published guides.
- An additional license may be required.
- Pricing requires contacting a Nexthink representative.
Verdict
Nexthink Adopt provides in-app guidance and analytics across browser-based applications, with guide types and targeting options for organizations. Buyers should account for the browser-extension requirement, lack of Firefox support, and possible additional licensing.
Nexthink Adopt plans and pricing
All plansCompared on digital adoption platforms
- Product tours
- Yes
- Walkthroughs
- Yes
- Localization
- Yes
