NextAI Labs Voice Agents is part of a business customer-experience platform combining voice, messaging, and support agents with shared customer context across phone, WhatsApp, web chat, email, and tickets. Voice agents make and answer calls, handle turn-taking and interruptions, and can transfer calls to a person with a transcript attached. Support agents can answer from a knowledge base, triage and route tickets, draft replies, and assist human agents live. Agents can draw on documents, policies, knowledge bases, CRM, order systems, and other live systems; they cite sources and escalate when confidence falls below a threshold. The platform supports more than 12 Indian languages, including Hinglish code-switching. The maker describes a no-code Lab for building agents, sandbox calls and chats for testing, and deployments from 100 to 100,000 concurrent conversations. Listed integrations span CRM, helpdesk, messaging, commerce, and communications tools. Pricing is on request and depends on call volume, languages, and integrations; deployments typically begin with a scoped pilot. The maker names BFSI, NBFCs, EdTech, e-commerce, healthcare, real estate, and logistics among the sectors it serves.
Who it is for
It suits businesses seeking voice, messaging, and support agents with shared customer context, particularly in the listed sectors. Pricing depends on call volume, languages, and integrations, and deployments typically start with a scoped pilot.
What is good
- Voice agents can warm-transfer calls with transcripts.
- Supports more than 12 Indian languages.
- Agents cite sources and can escalate low-confidence answers.
- Includes a no-code Lab and sandbox testing.
What to know first
- Pricing is available on request.
- Pricing depends on call volume, languages, and integrations.
- Deployments typically begin with a scoped pilot.
Verdict
NextAI Labs brings voice, messaging, and support workflows together and lists broad integrations and language support. Buyers should account for scoped-pilot deployment and request pricing based on their needs.
Get started with NextAI Labs Voice Agents
- Visit https://www.nextailabs.in/.
- Book a demo to discuss an ROI estimate and deployment needs.
- Scope an initial pilot around one use case.
- Build agents in the no-code Lab and try them in sandbox calls and chats.
- Deploy the agents across the required conversations.
Limits to know first
Pricing is on request and depends on call volume, languages, and required integrations. Deployments typically begin as a scoped pilot on one use case.
Questions about NextAI Labs Voice Agents
How much does NextAI Labs Voice Agents cost?
Pricing is on request and depends on call volume, languages, and integrations. The maker says most deployments start with a scoped pilot.
Which channels can the agents support?
The platform shares customer context across phone, WhatsApp, web chat, email, and tickets.
Which languages does it support?
It supports more than 12 Indian languages, including Hindi, Tamil, Telugu, Kannada, Marathi, Bengali, Gujarati, and Punjabi, as well as Hinglish code-switching.
Can a person take over a conversation?
Yes. Voice agents can warm-transfer calls with the transcript attached, and agents can escalate when confidence falls below a threshold.
What systems does it integrate with?
Listed integrations include Salesforce, HubSpot, Zoho CRM, LeadSquared, Zendesk, Freshdesk, Intercom, Jira Service, WhatsApp Business API, Exotel, Knowlarity, Twilio, AWS Connect, Shopify, WooCommerce, Slack, REST APIs, and webhooks.
How can a team get started?
The maker invites visitors to book a demo. Teams can build agents in a no-code Lab and try them in sandbox calls and chats before deployment.
NextAI Labs Voice Agents plans and pricing
All plansCompared on customer service voicebots
- Human handoff
- Yes
- Knowledge sources
- Documents, policies, live systems, knowledge bases, CRM, and order systems
- Helpdesk integrations
- Zendesk, Freshdesk, Intercom, Jira Service
