AssistYou

What AssistYou is

AssistYou provides AI voice agents for customer service calls and an AI Analyst that turns conversations into insights. The voice agent can answer, verify, route and resolve calls, handling routine requests and passing unresolved calls to a human with the conversation context. It supports more than 100 languages and can automatically switch to the caller’s language.

Teams can use a visual canvas to design, test and deploy customer journeys without writing code. The AI Analyst categorizes conversations by topic, urgency and intent, and answers natural-language questions with transcript quotes. AssistYou lists integration with existing CCaaS, CRM and backend systems; specific vendors are not named on the pricing page. Knowledge sources include its own knowledge base, live integrations and backend systems.

AssistYou lists ISO/IEC 27001:2023 and NEN 7510-1:2017+A1:2020 certifications, with scopes covering voice-assistant sales, design, development, implementation, maintenance and support. It states that customer data is processed and stored in European data centers in line with GDPR. The company, headquartered in Rotterdam and founded in 2018, says it offers direct support late at night and on Sundays. Prospective customers can request a demo environment and are usually answered within one business day. Pricing is by request and varies with call volume, languages and channels, integrations, and compliance requirements.

Who it suits

AssistYou may suit customer service teams that want AI to handle routine calls across many languages and pass unresolved conversations to human staff with context. It also fits organisations looking for conversation analysis, visual journey design and integration with existing CCaaS, CRM or backend systems.

Getting started

1. Visit the AssistYou website.
2. Request a demo environment; the company says it usually responds within one business day.
3. Discuss expected call volume, languages, channels, integrations and compliance requirements for a proposal.
4. Use the API or web platform.
5. Contact sales for AI Analyst pricing.

Verdict

Consider AssistYou if you need multilingual voice agents, contextual handoff to human staff and conversation analysis. Its visual canvas supports customer journey design without code, and the company offers a demo environment on request. Pricing depends on factors including call volume, languages, integrations and compliance requirements.