Mobilus Visual IVR
What Mobilus Visual IVR is
Mobilus Visual IVR helps organizations guide customer inquiries to a support channel suited to the customer’s needs and current call-center conditions. Its menu can point people to FAQs, web chat, LINE, chatbots, voicebots, or telephone support. Visitors can open it from a button or QR code, or see it in a popup or small window on an existing website without changing the site’s page structure. Teams can map and edit inquiry scenarios in a graphical interface, including changing IVR button destinations with drag-and-drop. Design choices include a simple mode and HTML/CSS customization, and up to 50 design templates can be registered. Each scenario flow can include up to 100 contents, with previews for smartphone and PC displays. Statistics cover access totals, referral sources, and user journeys; reporting windows and ranking limits are specified. Visual IVR can also work with a voicebot that sends a text message after a call, linking to the menu. The service runs on the web. Mobilus was founded in 2011 and is headquartered in Shinagawa-ku, Tokyo, Japan. Pricing details are available by inquiry.
Who it suits
It suits organizations aiming to route inquiries to relevant support channels, encourage self-service, and reduce call-center load. It may fit teams that want to configure visual inquiry scenarios and offer visitors several support destinations.
What it does well
- Routes visitors to FAQs, chat, bots, LINE, or telephone support.
- Can launch from a website button or QR code.
- Offers drag-and-drop editing of scenario destinations.
- Supports simple and HTML/CSS design modes.
- Provides access, referral-source, and user-journey statistics.
What to know first
- Pricing details require an inquiry.
- The listed platform is web.
Limits
A scenario flow can contain up to 100 contents, and up to 50 design templates can be registered.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Visual IVR | Pricing supplied by inquiry | On request |
As mobilus.co.jp lists them, read 15 Oct 2026. The maker's own page has the final word.
Getting started
- Visit the Mobilus Visual IVR website.
- Contact Mobilus to ask about pricing and service details.
- Configure an inquiry scenario using the visual flow editor.
- Choose a simple or HTML/CSS design and set up menu destinations.
- Add a button or QR code, or display the menu as a popup or small window on your website.
Verdict
Choose Mobilus Visual IVR if your organization needs a configurable menu to direct inquiries across self-service and support channels. Contact Mobilus for pricing details before deciding whether it fits your budget.
Questions
How much does Mobilus Visual IVR cost?
Pricing is available by inquiry; no public price is listed.
Which platforms does it support?
The listed platform is web.
What support destinations can its menu offer?
Listed destinations include FAQs, web chat, LINE, chatbots, voicebots, and telephone support.
Can it be added to an existing website?
It can launch from a button or QR code, or appear as a popup or small window without changing the page structure.
What can teams configure?
Teams can edit scenario flows and button destinations, choose simple or HTML/CSS design, and register up to 50 templates.
What security certifications does Mobilus state it holds?
Mobilus states it holds ISMS certification (ISO/IEC 27001:2022) and a Privacy Mark. Its PCI DSS compliance is scoped to Mobilus Security Suite (Secure Path).
Facts from Mobilus Visual IVR's own pages
- Analytics
- Statistics cover scenario page views, referral sources and graphical user journey transitions. · mobilus.co.jp, 15 Oct 2026
- Analytics retention
- The statistics screens provide monthly data for one year, weekly data for three months, daily data for two weeks and custom periods up to 31 days. · mobilus.co.jp, 15 Oct 2026
- API access
- The API requires an application to Mobilus and an API key that supplies access tokens. · mobilus.co.jp, 15 Oct 2026
- API availability
- A Visual IVR API can update content information from external systems. · mobilus.co.jp, 15 Oct 2026
- API limit
- The documented API request ceiling is 60 requests per minute. · mobilus.co.jp, 15 Oct 2026
- Channel routing
- The product can list telephone, web chat, LINE, chatbot, voicebot and FAQ destinations in one interface. · mobilus.co.jp, 15 Oct 2026
- Channels
- Listed destinations include FAQ, web chat, LINE, chatbots, voicebots, and telephone support. · mobilus.co.jp, 4 Oct 2026
- Company headquarters
- The registered headquarters is in Higashi-Gotanda, Shinagawa-ku, Tokyo, Japan. · mobilus.co.jp, 15 Oct 2026
- Company legal name
- The maker identifies itself as Mobilus Corporation (モビルス株式会社). · mobilus.co.jp, 15 Oct 2026
- Content capacity
- A scenario flow can contain up to 100 contents, with previews for smartphone and PC displays. · mobilus.co.jp, 15 Oct 2026
- Content limit
- A scenario flow can contain up to 100 contents, with previews for smartphone and PC displays. · mobilus.co.jp, 4 Oct 2026
- Customer base
- Mobilus says more than 500 companies use at least one of its products and that retention exceeded 99% as of October 2024. · mobilus.co.jp, 15 Oct 2026
- Design modes
- The interface offers a simple design mode and an HTML/CSS custom mode. · mobilus.co.jp, 15 Oct 2026
- Design options
- The page describes simple and HTML/CSS custom design modes and says up to 50 design templates can be registered. · mobilus.co.jp, 4 Oct 2026
- Design templates
- Up to 50 design templates can be registered and assigned at page level. · mobilus.co.jp, 15 Oct 2026
- Employees
- Mobilus reports 110 employees as of August 31, 2025. · mobilus.co.jp, 15 Oct 2026
- Founded
- Mobilus was established in September 2011. · mobilus.co.jp, 15 Oct 2026
- Funding news
- Mobilus announced approximately ¥420 million in third-party financing on May 29, 2018, with investors including Fujitsu, Mitsubishi UFJ Capital, SMBC Venture Capital, Bunka放送 and a LINE Ventures fund. · mobilus.co.jp, 15 Oct 2026
- Headquarters
- Shinagawa-ku, Tokyo, Japan · mobilus.co.jp, 28 Sept 2026
- Intended users
- The product is presented for organizations seeking to improve inquiry routing, self-service, and call-center load. · mobilus.co.jp, 4 Oct 2026
- Launch date
- Mobilus announced Visual IVR availability on June 11, 2020. · mobilus.co.jp, 15 Oct 2026
- Limit: API support
- Mobilus states that it does not provide technical support for use of the API. · mobilus.co.jp, 15 Oct 2026
- Limit: complex inquiries
- Kigyolog cautions that visual IVR is less suitable when customer questions are highly specialized and cannot be answered with standardized content. · kigyolog.com, 15 Oct 2026
- Limit: mobile app availability
- The same independent listing says no Android or iPhone app is listed and identifies the service as web-based. · mobilestalk.net, 15 Oct 2026
Where Mobilus Visual IVR stands on Freedom251
- IVR Software#18 of 22