Freedom251 › Property Maintenance Management Software
Maintena
What Maintena is
Maintena is paid, web-based maintenance coordination software built for property managers. It captures tenant requests, uses AI to triage them, dispatches vendors, and tracks repairs through completion. Tenants can submit requests with unit-specific QR codes, a mobile-friendly web form, or email without installing an app or creating an account. AI identifies the trade, scores urgency, flags safety risks, and writes a summary. Vendor ranking considers trade match, availability, and past performance; managers can assign a vendor with one click and trigger an automatic email. Kanban and table views show progress, while SLA targets, alerts, and timestamped audit timelines support oversight. Tenants receive status emails and a live tracking link. Photos and files are stored privately, downloads are authenticated to the organization, and public forms are rate-limited. Plans start at $99 a month after a 14-day trial; Growth costs $299 a month and Pro $599 a month.
Who it suits
Maintena is designed for property managers coordinating tenant maintenance and vendors. It suits teams wanting web-based intake, AI triage, dispatch, SLA tracking, and tenant updates.
What it does well
- Tenant requests need no app or account
- AI identifies trade, urgency, and safety risks
- Vendor ranking uses fit, availability, and performance
- Kanban and table repair tracking
- Private file storage with authenticated downloads
What to know first
- No free plan
- Starter allows one property and 100 tickets monthly
- Plans start at $99 a month
- Platform is web-only
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Growth | $299/month; 14 days free, then $299/mo · Unlimited tickets · Up to 10 properties · Unlimited vendors · AI trade classification · AI urgency scoring · AI vendor dispatch · Photo attachments · SLA tracking & alerts · Priority support | $299 a month |
| Pro | $599/month; 14 days free, then $599/mo · Everything in Growth · Unlimited properties · Advanced SLA reporting · White-label option · Dedicated CSM · API access | $599 a month |
| Starter | $99/month; 14 days free, then $99/mo · Up to 100 tickets/month · 1 property · 5 vendors · Photo attachments · Email notifications · Activity timeline | $99 a month |
As trymaintena.com lists them, read 7 Oct 2026. The maker's own page has the final word.
Verdict
Maintena organizes tenant requests, vendor assignment, and repair tracking in one property-management workflow. Its AI triage, tenant updates, and SLA tools are paired with tiered paid plans and a 14-day trial.
Facts from Maintena's own pages
- AI triage
- The AI identifies the trade, scores urgency, flags safety risks, and writes a request summary. · trymaintena.com, 7 Oct 2026
- File security
- The site says ticket photos and files are stored privately rather than at public URLs, and downloads are authenticated against the user’s organization. · trymaintena.com, 7 Oct 2026
- Integrations and intake
- The site describes email and web-form intake and says requests can be forwarded to a dedicated inbox; it does not name third-party integrations on the opened page. · trymaintena.com, 7 Oct 2026
- Intended users
- Maintena describes itself as purpose-built for property managers and maintenance coordination. · trymaintena.com, 7 Oct 2026
- Request intake
- Tenants can submit requests through unit-specific QR codes, a mobile-friendly web form, or email without installing an app or creating an account. · trymaintena.com, 7 Oct 2026
- Setup
- The site says most teams can get set up in under five minutes and offers help with portfolio setup during its founding customer program. · trymaintena.com, 7 Oct 2026
- Spam controls
- Public submission forms are rate-limited per IP and per link to prevent spam and abuse. · trymaintena.com, 7 Oct 2026
- Support
- The Growth plan includes priority support, and the Pro plan includes a dedicated customer success manager. · trymaintena.com, 7 Oct 2026
- Tenant updates
- Tenants receive automatic status emails and a live tracking link for their request. · trymaintena.com, 7 Oct 2026
- Tracking
- Managers can track repairs in Kanban or table views, set SLA targets and alerts, and review a timestamped audit timeline. · trymaintena.com, 7 Oct 2026
- Vendor dispatch
- Maintena ranks a manager’s vendors by trade match, availability, and past performance, and supports one-click assignment with automatic email notification. · trymaintena.com, 7 Oct 2026
- What it does
- Maintena is AI-powered maintenance coordination software for property managers that captures requests, triages them, dispatches vendors, and tracks repairs to completion. · trymaintena.com, 7 Oct 2026