Freedom251 › Property Maintenance Management Software
WorkOrders
What WorkOrders is
WorkOrders turns incoming emails and attachments into work orders, assesses urgency, offers jobs to a team, and emails customers as work progresses. Requests can arrive through a WorkOrders address, IMAP mailbox, API, or customer portal. AI creates editable summaries and details from messages and describes attachments; staff review suggestions before anything is sent to customers. New jobs go to the whole team, with the first technician who accepts becoming owner, while office staff can reassign work in the web app. Status emails stay in the customer’s original thread, and replies attach to the matching work order. Customers can view jobs without an account and add photos; raising a new request requires an email-link sign-in. Saved reports, CSV exports, and a workload calendar are included. WorkOrders runs on web, API, and iOS, with an iPhone field app. Plans exclude GST and bill monthly: Van is 29 NZD a month, Crew 79.00 NZD, and Yard 149.00 NZD. A 20-day trial is available.
Who it suits
WorkOrders is aimed at manufacturing, construction, field services, property management, and IT support teams. It suits teams managing customer requests, dispatch, field work, and status communication.
What it does well
- Converts emails and attachments into work orders
- AI produces editable job summaries
- First accepting technician becomes job owner
- Customer portal supports job viewing and photos
- Includes reports, CSV exports, and workload calendar
What to know first
- No free plan
- Outlook and Microsoft 365 mailboxes cannot connect by sign-in
- Field app is available for iPhone; Android is next
- Fixed plans cap active members at 25
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Yard | Billed monthly; excluding GST. · Up to 25 active team members · Everything in Crew · Priority support · Multi-site customer histories · Onboarding and data import help | 149 NZD a month |
| Van | Billed monthly; excluding GST. · Up to 3 active team members · Unlimited work orders and customers · Email-to-work-order inbox · Job photos and attachments · Customer status emails | 29 NZD a month |
| Crew | Billed monthly; excluding GST. · Up to 10 active team members · Everything in Van · Multiple inbound mailboxes · CSV reporting and exports · AI job summaries and extraction | 79 NZD a month |
| Fleet | Priced on how many you are; seats and price agreed with you. · More than 25 active team members · Everything in Yard · Help moving your history off your current system | On request |
As workorders.nz lists them, read 5 Oct 2026. The maker's own page has the final word.
Verdict
WorkOrders combines request intake, dispatch, customer updates, reporting, and a customer portal across web, API, and iOS. Monthly plans start at 29.00 NZD excluding GST, with a 20-day trial and member caps on fixed plans.
Facts from WorkOrders's own pages
- AI data handling
- The privacy policy says account content is not used to train AI models and that email content is sent to a third-party AI provider under business or enterprise terms that prohibit model training. · workorders.nz, 5 Oct 2026
- AI extraction
- AI extracts editable summaries and details from messages and describes attachments; its suggestions are not sent to customers automatically. · workorders.nz, 5 Oct 2026
- Customer portal
- Customers can view their jobs without an account and can add photos; signing in by email link is required to raise a new request. · workorders.nz, 5 Oct 2026
- Customer updates
- Status emails reply to the customer's original message, and customer replies are attached to the corresponding work order. · workorders.nz, 5 Oct 2026
- Dispatch
- New jobs are offered to the whole team, and the first technician to accept becomes the owner; office staff can reassign from the web app. · workorders.nz, 5 Oct 2026
- Field app
- The field app is available for iPhone; the maker says Android is next. · workorders.nz, 5 Oct 2026
- Headquarters
- Wellington, New Zealand · workorders.nz, 28 Sept 2026
- Integrations
- The site names Gmail and other IMAP mailboxes, the WorkOrders API, and customer portals as ways to bring requests in; it says Outlook and Microsoft 365 cannot be connected by mailbox sign-in and should be forwarded to a WorkOrders address. · workorders.nz, 5 Oct 2026
- Plan limit
- Paid plans have active-member caps; the largest listed fixed plan allows 25 active members, while larger teams must discuss Fleet pricing. · workorders.nz, 5 Oct 2026
- Reporting
- The product includes saved reports, CSV exports and a workload calendar. · workorders.nz, 5 Oct 2026
- Security and privacy
- The privacy policy says data is encrypted in transit, connected mailbox credentials are encrypted at rest, company data is isolated, and roles restrict access. · workorders.nz, 5 Oct 2026
- Support
- The maker says support is handled by a person who can change the software, and it does not offer a 24-hour call centre. · workorders.nz, 5 Oct 2026
- Ways to create jobs
- Requests can enter through a WorkOrders address, an IMAP mailbox, the API or a customer portal. · workorders.nz, 5 Oct 2026
- What it does
- WorkOrders turns incoming emails and attachments into work orders, assesses urgency, offers jobs to the team and emails customers as work progresses. · workorders.nz, 5 Oct 2026
- Who it is for
- The maker lists manufacturing, construction, field services, property management and IT support as intended work settings. · workorders.nz, 5 Oct 2026