No. 32 of 52 ·Usability Testing Software

Lookback

Name: Lookback
Price: 299 USD

Web · Android · iPhone · paid plans from $24.92/mo

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Freedom report

Two barsScore 5.0

Free tierNo free tier on record
Open codeNo open-source code on record
Runs widely3 of 6 device platforms
DocumentedPlans, terms and facts published

Lookback is ranked #32 of 52 in usability testing software on Freedom251. It runs on Android, iOS, Web. There is no free plan. A free trial is offered. Paid plans start at $24.92/mo.

Lookback plans and pricing

All plans

Freelance $299/yr $299 /year; annual commitment 10 sessions · 1 panel participant included · 1 collaborator seat · unlimited guests · chat support lookback.com · 5 Oct 2026

Team $1,782/yr $1,782 /year; annual commitment 100 sessions · 10 panel participants included · 10 collaborators · unlimited guests · Security Self-Assess · chat support lookback.com · 5 Oct 2026

Insights Hub $4,122/yr $4,122 /year; annual commitment 300 sessions · 30 panel participants included · 30 collaborators · unlimited guests · Security Assessment Assist · priority chat support lookback.com · 5 Oct 2026

Enterprise Not published Custom pricing Unlimited sessions · custom panel participant allocation · custom seat configuration · SSO · invoicing/PO · team training · audits · CSM support lookback.com · 5 Oct 2026

Compared on usability testing software

Free plan: No
Participant limit: 1 participants

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The record

Product: Lookback is a remote user research platform for moderated and unmoderated studies, including interviews and usability testing.
AI research: Discover lets researchers query project materials in natural language and links answers to source quotes and video moments.
Research features: The platform supports stakeholder interviews, participant recruitment, live observation, automatic recording and transcription, and shareable findings and highlight reels.
Mobile research: Dedicated iOS and Android apps capture screen, camera, voice, and on-screen gestures during mobile research.
Recruitment integration: Researchers can recruit from the User Interviews participant pool or invite their own participants.
Dovetail integration: The Dovetail integration automatically transcodes and uploads recorded videos; transcripts, notes, and insights are not sent.
MCP: Lookback's MCP server supports AI tools managing projects, rounds, recordings, and participants, and requires MCP to be enabled and a Collaborator role or above.
Security: Lookback states it undergoes regular SOC 2 Type II audits and adheres to GDPR and CCPA requirements.
Trial limits: The trial includes five sessions and 60 days of access, requires no credit card, and excludes exports; recruitment is available upon request.
Annual billing: Lookback says paid plans require annual commitments and does not offer monthly billing.
Session retention: After cancellation, recordings are retained for 90 days for paid-plan users and 30 days for trial-only users before permanent deletion.
Intended users: Lookback describes its platform as supporting product and research teams conducting customer research and sharing findings with stakeholders.
Headquarters: Palo Alto, California
Price from: $24.92/mo

Where it ranks on Freedom251

Best Usability Testing Software in 2026#32 of 52
Best AI User Research Tools in 2026#27 of 33
Best UX Research Software in 2026#22 of 29

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Sources

lookback.com· checked 5 Oct 2026
lookback.com/whats-new· checked 5 Oct 2026
lookback.com/all-lookbacks-features· checked 5 Oct 2026
lookback.com/pricing· checked 5 Oct 2026