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Live Chat 3
What Live Chat 3 is
Live Chat 3 is a paid, self-hosted service for website owners who need real-time visitor communication. It combines a website chatbot, live agent chat, and visitor tracking through a website chat channel. The software is installed on the customer’s server, which the maker says provides control and avoids monthly fees. Installations have no stated limits on departments, operators, or clients, while public and private group chats support up to 50 participants. The chat can be embedded in WordPress, Joomla, PrestaShop, XT-Commerce, Typo3, and plain HTML sites. SMS connections are listed for Twilio, Plivo, and Nexmo, with built-in WhatsApp click-to-chat. Native iOS and Android apps are included with the license, and desktop apps are documented for Mac, Linux, and Windows. Notifications may be push or desktop alerts, email, or SMS. The chatbot answers automatically until an operator joins. The operator panel provides more than 25 permission levels. The Live Chat 3 plan costs $24 a month; pricing is listed from $24, with no free plan.
Who it suits
It suits website owners needing self-hosted visitor chat, automated answers, live operators, and tracking. It also fits teams wanting mobile, desktop, and SMS notification options.
What it does well
- Self-hosted installation on the customer’s server
- No stated limits on departments, operators, or clients
- Embeds into several website platforms and plain HTML
- Native iOS and Android apps included
- More than 25 operator permission levels
What to know first
- No free plan
- Group chats support up to 50 participants
- Requires PHP 8, database, cURL, and zlib
- Listed plan costs $24 a month
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Live Chat 3 | Self-hosted · no monthly fees · unlimited departments, operators and clients | $24, paid once |
As jakweb.ch lists them, read 11 Oct 2026. The maker's own page has the final word.
Verdict
Live Chat 3 combines automated and live website support with visitor tracking and broad client-platform coverage. Its self-hosted setup and stated requirements should be considered before purchase.
Facts from Live Chat 3's own pages
- Capacity
- The maker says an installation has no restrictions on the number of departments, operators or clients. · jakweb.ch, 11 Oct 2026
- Chatbot
- The included chatbot can provide automatic answers until an operator picks up the conversation. · jakweb.ch, 11 Oct 2026
- Chat channels
- website · jakweb.ch, 23 Sept 2026
- Desktop apps
- The documentation says native desktop apps are available for Mac, Linux and Windows. · jakweb.ch, 11 Oct 2026
- Free plan
- No · jakweb.ch, 23 Sept 2026
- Group chat
- Public and private group chats support up to 50 participants. · jakweb.ch, 11 Oct 2026
- Integrations
- The maker lists SMS integrations with Twilio, Plivo and Nexmo, plus a built-in click-to-chat feature for WhatsApp. · jakweb.ch, 11 Oct 2026
- Live agent chat
- Yes · jakweb.ch, 23 Sept 2026
- Mobile apps
- Native iOS and Android apps are included with the license and communicate through the customer's server. · jakweb.ch, 11 Oct 2026
- Notifications
- The product can send push or desktop notifications, email and SMS notifications. · jakweb.ch, 11 Oct 2026
- Operator permissions
- The responsive operator panel offers more than 25 permission levels. · jakweb.ch, 11 Oct 2026
- Purpose
- Live Chat 3 lets website owners communicate with visitors in real time to provide support and answer questions. · jakweb.ch, 11 Oct 2026
- Security and control
- The maker says the software is installed on the customer's server, giving the customer control over it, and describes it as built to be as secure as possible. · jakweb.ch, 11 Oct 2026
- Self-hosted
- The product is self-hosted and the maker says it has no monthly fees. · jakweb.ch, 11 Oct 2026
- Support
- The maker says it offers support through a contact form, usually responds within 24 hours, and has an average support rating of 4.9 out of 5 stars. · jakweb.ch, 11 Oct 2026
- Technical requirements
- The documentation lists PHP 8, MySQL 5.6 or MariaDB 10 or higher, cURL and zlib as requirements. · jakweb.ch, 11 Oct 2026
- Visitor tracking
- Yes · jakweb.ch, 23 Sept 2026
- Website embedding
- The chat can be embedded on websites, including WordPress, Joomla, PrestaShop, XT-Commerce, Typo3 and plain HTML sites. · jakweb.ch, 11 Oct 2026
Where Live Chat 3 stands on Freedom251
- Live chat software#83 of 94