Jimo

Name: Jimo
Price: 429 USD

Free trial ExtensionWeb

What Jimo is

Jimo is an AI-powered digital adoption platform for growing SaaS companies that guides users based on their behavior. Its Adoption Suite includes tours, hints, checklists, surveys and NPS, banners, a changelog, a resource center, and a feedback widget. Jimo AI can create a product tour from a prompt or recorded user flow for teams to edit, preview, and launch. Teams can segment audiences using user data, target pages, and trigger tours based on user actions. Analytics capture feature usage and identify where users drop off. The in-app Adoption Agent can answer questions from help content, documentation, and URLs, guide users through interface steps, or perform tasks. Listed integrations include Mixpanel, PostHog, Amplitude, HubSpot, Slack, Segment, and Zapier. Jimo says it is SOC 2 Type II and GDPR compliant, hosts data in the EU, acts as a data processor, and includes a DPA in its standard contract. Teams can build and preview experiences with a Chrome extension; launching requires a JavaScript snippet or npm package. Jimo supports web apps across devices, but not native iOS or Android apps. The listed starting price is $249/mo (annual), with a 21-day trial and no free plan.

Who it suits

Jimo suits growing SaaS companies that want to guide users through web-app experiences based on behavior.

What it does well

Includes tours, hints, checklists, and surveys
Can target tours using user actions
Adoption Agent can guide users through interface steps
Lists Mixpanel, PostHog, and Amplitude integrations
Offers a 21-day trial

What to know first

No free plan
Does not support native iOS or Android apps
Launching experiences requires a JavaScript snippet or npm package

Limits

The Adoption Agent plan includes 200 AI requests per month, with additional requests priced at $19 per 100 requests. The Adoption Suite includes 2,000 monthly active users, with additional usage billed by the listed MAU tiers. Jimo does not support native iOS or Android apps.

Plans

Plan	Billed and limits	Price
Adoption Suite	$5,148 billed annually · save $1,284 · 2,000 Monthly Active Users included · $24 / 1k MAU for 2,001–10,000 · $20 / 1k MAU for 10,001–25,000 · $16 / 1k MAU for 25,001–100,000 · $12 / 1k MAU for 100,001–500,000 · $8 / 1k MAU for 500,001+ · 50 Adoption Agent requests included	$429 a month
Adoption Agent	$948 billed annually · save $240 · 200 AI requests per month · additional requests $19 / 100 requests · no MAU charge	$79 a month
Enterprise	Custom pricing; talk to sales · 100k+ MAU · SSO/SAML · SLA · Salesforce · custom invoicing · security review	On request

As jimo.ai lists them, read 2 Oct 2026. The maker's own page has the final word.

Getting started

Open Jimo in a supported web browser
Install the Chrome extension to build and preview experiences
Use the free trial without a credit card
Add Jimo’s JavaScript snippet or npm package to launch experiences
Connect listed tools such as Mixpanel, PostHog, Amplitude, HubSpot, Slack, Segment or Zapier

Verdict

Jimo combines web-app guidance, product analytics, and an in-app agent for SaaS adoption. It does not support native mobile apps, and going live requires a code installation step.

Questions

How much does Jimo cost?

Jimo’s pricing note starts at $249/mo when billed annually. Listed plans include Adoption Agent at $79 a month and Adoption Suite at $429 a month, both billed annually.

Is there a free trial?

Jimo lists a 21-day trial in its pricing note. It also says both products have a one-month free trial without a credit card.

Which platforms does Jimo support?

Jimo supports web apps across devices through its web and extension experience. It does not support native iOS or Android apps.

What integrations are included?

The pricing page lists Mixpanel, PostHog, Amplitude, HubSpot, Slack, Segment and Zapier. The integrations directory also lists Salesforce, Intercom, Google Tag Manager, Webhooks, Zendesk and Figma.

What are the Adoption Suite usage limits?

The plan includes 2,000 monthly active users. Higher listed tiers charge per 1,000 MAU, from 2,001 through 500,001+.

Does Jimo offer enterprise options?

An Enterprise plan uses custom pricing and lists 100k+ MAU, SSO/SAML, SLA, Salesforce, custom invoicing and a security review.

Facts from Jimo's own pages

Additional integrations: The integrations directory also lists Salesforce, Intercom, Google Tag Manager, Webhooks, Zendesk, Figma, and other tools; Customer.io and Heap are marked coming soon. · jimo.ai, 2 Oct 2026
Adoption Agent: The in-app agent can answer questions using help center content, documentation, and URLs, guide users through interface steps, or perform tasks for them. · jimo.ai, 2 Oct 2026
AI tours: Jimo AI can generate a product tour from a prompt or recorded user flow for editing, preview, and launch. · jimo.ai, 2 Oct 2026
Analytics: Jimo says its analytics capture feature usage, identify where users drop off, and support actions based on product analytics. · jimo.ai, 2 Oct 2026
Company location: Jimo’s LinkedIn company page lists its headquarters as Paris, Île-de-France. · fr.linkedin.com, 2 Oct 2026
Experiences: Adoption Suite includes tours, hints, checklists, surveys and NPS, banners, changelog, a resource center, and a feedback widget. · jimo.ai, 2 Oct 2026
Headquarters: Cachan, France · jimo.ai, 28 Sept 2026
Installation: To try Jimo, users can build and preview experiences with the Chrome extension without installing anything; going live requires a JavaScript snippet or npm package and takes about an hour of developer time, according to Jimo. · jimo.ai, 2 Oct 2026
Integrations: The pricing page lists Mixpanel, PostHog, Amplitude, HubSpot, Slack, Segment, and Zapier as included integrations. · jimo.ai, 2 Oct 2026
Mobile limits: Jimo works on web apps across devices but does not support native iOS or Android apps. · jimo.ai, 2 Oct 2026
Product: Jimo describes itself as an AI-powered digital adoption platform for growing SaaS companies that guides users based on their behavior. · jimo.ai, 2 Oct 2026
Security and privacy: Jimo states it is SOC 2 Type II and GDPR compliant, hosts data in the EU, acts as a data processor, does not sell or share users’ data, and includes a DPA in its standard contract. · jimo.ai, 2 Oct 2026
Targeting: Teams can segment audiences using user data, target pages, and trigger tours based on user actions. · jimo.ai, 2 Oct 2026
Trial: Jimo offers a one-month free trial on both products without a credit card and says it helps set up experiences and a shared Slack channel during the trial. · jimo.ai, 2 Oct 2026