No. 18of 33 ·WhatsApp Customer Service Software

Infobip Conversations

Name: Infobip Conversations
Price: 530 USD

Web · Android · iPhone · API· paid plans from $530/mo

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Freedom report

Two barsScore 5.1

Free tierNo free tier
Runs widely3 of 6 device platforms
DocumentedPlans, terms and facts published

Infobip Conversations is ranked #18 of 33 in WhatsApp customer service software on Freedom251. It runs on Android, API, iOS, Web. There is no free plan. Paid plans start at $530/mo.

Infobip Conversations plans and pricing

All plans

AgentOS $530/mo Starting at $530/month; fixed monthly platform fee 30 user seats · Monthly AI credits · 15+ channels · Free unlimited inbound messages · Broadcast with no processing fee · Outbound processing and channel delivery fees apply infobip.com · 9 Oct 2026

Compared on WhatsApp customer service software

Free plan: No
Shared inbox: Yes
Conversation routing: rules
Included agent seats: 30 agents
Team collaboration: Yes
WhatsApp templates: Yes

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The record

Purpose: Infobip’s cloud contact center is an enterprise cloud service that pairs human agents with AI to resolve routine inquiries and assist with customer conversations.
Omnichannel inbox: The contact center brings messaging, email, social, and voice conversations into one interface with conversation history and customer context.
Native channels: The page lists WhatsApp, RCS, SMS, and Viber as native messaging channels delivered through Infobip’s carrier network, alongside voice, live chat, and email.
AI tools: Agent Copilot can surface similar resolved cases, summarize solutions, and suggest tailored responses to agents.
Automation: Workflows can tag conversations, send common responses, update statuses, and route cases, while AI chatbots and agents can handle routine inquiries and escalate with context.
Routing: Configurable routing uses attributes, agent availability, and workload, and conversations can overflow to backup queues after a defined wait.
Calls: Agents can handle voice and video calls and switch from WhatsApp or Viber messaging to voice while preserving conversation context.
Analytics: The contact center offers real-time and historical dashboards for agent performance, queue wait times, resolution rates, and CSAT, plus conversation transcripts and logs.
Integrations: The Infobip Exchange lists Salesforce, HubSpot, Jira, Shopify, and ServiceNow among its platforms and identifies Conversations as a cloud contact center capability.
Security and privacy: The product page says customer data stays on Infobip-owned infrastructure and states support for GDPR and CCPA privacy requirements, HIPAA, and local data residency requirements.
Mobile use: Agents can use a mobile app to access conversation history, customer context, and tools from their phones.
Intended customers: The product is presented as an enterprise contact center and the page describes use cases for retail, financial services, telecoms, and healthcare.
Company founded: Infobip’s company page identifies 2006 as the year it was officially established.
Founded: 2006
Price from: $530/mo

Where it ranks on Freedom251

Best WhatsApp Customer Service Software in 2026#18 of 33

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Sources

infobip.com/agentos/cloud-contact-center-platform· checked 9 Oct 2026
partners.infobip.com/exchange· checked 9 Oct 2026
infobip.com/company· checked 9 Oct 2026
infobip.com/agentos/pricing· checked 9 Oct 2026