Hubble

Hubble is a research workspace for UX teams running studies across prototypes, live products and interviews. It best suits teams that want recruitment, participant management and AI-assisted synthesis together; very small projects may find its response allowances restrictive.

Overview

Hubble brings unmoderated and AI-moderated research, moderated sessions, surveys, in-product surveys, diary studies and concept studies into one platform. Participants can complete tasks asynchronously on prototypes or live websites, while researchers review recordings and feedback. The combination is useful when a team needs both scheduled conversations and larger task-based studies without splitting work across separate tools.

The platform also covers recruitment and study operations. Screening questions, scheduling, consent-document sharing, and incentives through Tremendous or participant credits support the path from recruiting to completion. Respondent, User Interviews and Cint are named panel providers, with Prolific planned for a future release.

Key features

Hubble's unmoderated testing is suited to evaluating flows at participants' convenience. Prototype and live-website support lets researchers investigate realistic tasks, while moderated studies remain available when probing and follow-up are essential.

AI automatically tags transcripts, surfaces recurring themes and synthesizes findings across interviews. Hubble MCP can help build studies, conduct interviews and analyze feedback, while requiring user approval for each planning change or suggestion. That approval step keeps researchers in control, but the depth of automated reporting depends on the subscription.

Figma integration connects design work to study setup. For product feedback after launch, the JavaScript Web SDK can embed surveys, target users by attributes and trigger them from tracked events. Web and mobile SDKs support survey modals inside products, making Hubble relevant to teams collecting continuous in-product responses rather than only one-off studies.

Security credentials include SOC 2 Type II, HIPAA and GDPR compliance. Enterprise adds Okta or Microsoft Enterprise SAML SSO, role-based access control and enterprise security documentation. Developer support is directed through Hubble's community Slack group.

Pricing

Free

The Free plan costs nothing and includes one seat, 10 responses per month, one prototype per study, AI study generation and rephrasing, Figma integration and research templates. It is practical for learning the workflow or running occasional, small studies, but 10 monthly responses and a single seat limit ongoing research.

Pro

Pro costs $120 a month per seat, billed monthly. It includes 100 responses per month, up to three seats at $120 each, one prototype per study, video and audio recording, a custom question bank and one AI report per month. This is the sensible tier for a small UX team running regular studies; the response quota is ten times Free's, but teams needing more than three seats or more frequent AI reports will outgrow it.

Enterprise

Enterprise uses custom pricing and custom seats and responses. It adds moderated studies, custom templates, unlimited AI reports, participant panel access, SSO, role-based access control and enterprise security documentation. Larger organizations with governance requirements or panel-based recruitment should choose it; teams without those needs may not justify a bespoke contract.

Platforms

Hubble supports Android, iOS, web and an API. Its web and mobile SDKs enable embedded survey experiences, while the API provides an integration path for product and research workflows.

Who it's for

Hubble is aimed at UX teams that want recruiting, planning, launching, analysis and sharing in one workspace. It fits organizations combining prototype tests, interviews and in-product surveys, especially where compliance controls and embedded feedback matter. Solo researchers with low monthly volume can start free, but the one-seat and 10-response caps make it a limited long-term home.

Pros and cons

Pros

• Broad research coverage: moderated, unmoderated, AI-moderated, survey, diary and concept formats support varied questions.
• Integrated operations: screening, scheduling, incentives and consent documents reduce handoffs between study stages.
• Product feedback channels: web and mobile SDKs support targeted, event-triggered in-product surveys.
• Governance options: SOC 2 Type II, HIPAA and GDPR compliance, with SSO and role controls on Enterprise.

Cons

• Free is tightly capped: one seat and 10 responses per month suit experimentation rather than continuous programs.
• Pro remains quota-based: 100 responses, three seats and one AI report monthly may constrain active teams.
• Advanced access is gated: moderated studies and participant panel access are Enterprise features.

Alternatives

For a wider comparison, see Usability Testing Software.

• PlaybookUX is a better fit when 50 annual self-serve sessions and pay-per-use panel credits suit a project-based budget.
• Userfeel suits teams wanting three monthly credits, one admin and their own testers on the Free plan.
• Lyssna is preferable for unlimited quick studies, three seats and 15 self-recruited responses on Free.
• Trymata fits buyers who want pay-as-you-go studies with no subscription and results stored up to six months.
• UXArmy offers a Free tier with one full seat and 15 monthly credits, but no recordings or participant panel.
• Maze is an alternative for teams already using its freemium research workflow.
• QuestionPunk is suited to 20 monthly responses with AI interviews and follow-ups on its free tier.
• UserTest Pro is worth considering when unlimited tests, seats and user-panel access are the priority.

Verdict

Choose Hubble if your UX team needs one workspace for mixed research methods, participant operations, embedded product surveys and AI-supported synthesis. Its main advantage is breadth with enterprise governance; look elsewhere if your work exceeds Pro's response, seat or AI-report limits or if you only need occasional low-volume testing.