Freedom251 › Knowledge Management Software
HelpSite
by HelpSite
What HelpSite is
HelpSite is a paid knowledge-base service for public help centers and private internal documentation, available through web and API access. Its AI KB Generator accepts websites, PDFs, documents, Google Drive content, pasted text, or a brief, then proposes categories and article drafts for approval. Generated articles remain drafts until reviewed. An AI chatbot answers questions from HelpSite articles, links to sources, and keeps chat history for review. Analytics cover visitor searches, unanswered searches, article performance, and potentially stale content. HelpSite offers an MCP server for compatible clients such as Claude Desktop and Claude Code, plus REST API access described as limited in current documentation. It says it is not a ticketing system; contact forms are emailed to a selected address. Security features listed include two-factor authentication, TLS 1.2 or higher, daily backups, and private-site access controls. Private bases can use JWT authentication as a coding-required SSO option. Annual plans include Starter at $40.83 a month, Pro at 82.50 USD, and Max at 165.83 USD; a 14-day trial is available.
Who it suits
HelpSite is aimed at support, operations, and founder-led teams publishing public or private documentation. It fits teams wanting AI-assisted drafting, chatbot answers, analytics, and integrations.
What it does well
- AI drafts stay unpublished for review
- Chatbot links answers to source articles
- Search and content-performance analytics
- MCP server and Google Drive support
- 14-day trial available
What to know first
- No free plan
- Not a ticketing system
- REST API endpoints are limited
- Plans are billed annually
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Starter | annually · $490/yr · 50 AI-generated articles/mo · 3 team members · 2 knowledge bases · unlimited articles | $40.83 a month |
| Pro | annually · $990/yr · 250 AI-generated articles/mo · 15 team members · 5 knowledge bases · unlimited articles | $82.50 a month |
| Max | annually · $1,990/yr · 1,000 AI-generated articles/mo · unlimited team members · 25 knowledge bases · unlimited articles | $165.83 a month |
As helpsite.com lists them, read 9 Oct 2026. The maker's own page has the final word.
Verdict
HelpSite combines searchable documentation with reviewed AI generation, chatbot support, analytics, and integration options. Buyers should account for annual paid plans and the product’s stated limits around ticketing and API scope.
Facts from HelpSite's own pages
- AI generator
- The AI KB Generator uses websites, PDFs, documents, Google Drive, pasted text, or a brief to propose categories and article drafts for review. · helpsite.com, 9 Oct 2026
- AI review
- Generated articles remain drafts and are not published until a user approves them. · helpsite.com, 9 Oct 2026
- Analytics
- Analytics reports visitor searches, unanswered searches, article performance, and content that may be stale. · helpsite.com, 9 Oct 2026
- API
- HelpSite provides REST API access, and its support documentation says the available endpoints are limited and may expand over time. · help.helpsite.com, 9 Oct 2026
- Audience
- HelpSite describes its product as intended for support, operations, and founder-led teams. · helpsite.com, 9 Oct 2026
- Chatbot
- The AI chatbot answers customer questions using HelpSite articles, links to sources, and keeps reviewable chat history. · helpsite.com, 9 Oct 2026
- Founded
- 2016 · helpsite.com, 28 Sept 2026
- Free plan
- No · helpsite.com, 19 Sept 2026
- Integrations
- The generator accepts Google Drive and HelpSite offers an MCP server for MCP-compatible AI clients such as Claude Desktop and Claude Code. · helpsite.com, 9 Oct 2026
- Plan limits
- The current pricing page lists monthly AI KB Generator limits of 50 articles on Starter, 250 on Pro, and 1,000 on Max. · helpsite.com, 9 Oct 2026
- Pricing model
- HelpSite says pricing is flat per plan rather than per seat, and the trial does not require a credit card. · helpsite.com, 9 Oct 2026
- Private access
- Private knowledge bases can use JWT authentication, which the documentation describes as a single sign-on option requiring some coding. · help.helpsite.com, 9 Oct 2026
- Product
- HelpSite provides a searchable knowledge base for public help centers and private internal documentation. · helpsite.com, 9 Oct 2026
- Security
- HelpSite says it offers two-factor authentication, TLS 1.2 or higher, daily database backups, and access controls for private sites. · help.helpsite.com, 9 Oct 2026
- SSO support
- Yes · helpsite.com, 19 Sept 2026
- Support scope
- HelpSite says it is not a ticketing system; contact form submissions are sent by email to the address selected by the customer. · help.helpsite.com, 9 Oct 2026
- Version history
- Yes · helpsite.com, 19 Sept 2026
Where HelpSite stands on Freedom251
- Knowledge Management Software#25 of 37
- Knowledge base software#99 of 138