Freedom251 › Online Reputation Management Software
Goodfeedback
by Goodfeedback
What Goodfeedback is
Goodfeedback is a review management platform for businesses that collects customer feedback, helps manage online reviews, and tracks performance. Branded QR codes and links can send happy customers to review platforms while directing unhappy customers to private feedback forms. Listed sources include Google Maps, Tripadvisor, Trustpilot, Yelp, and custom links. The platform can sync reviews from Google My Business, Tripadvisor, Trustpilot, and Yelp. For Google reviews, its AI can generate personalized replies for automatic sending or one-click use. A quality gate blocks inappropriate replies and flags suspicious AI patterns for manual review; customers are responsible for checking AI output for errors before publishing where applicable.
A central dashboard follows ratings, response rates, and review trends, and can export PDF reports. Goodfeedback is available on the web and through an API, with monitoring alerts. Plans begin with a seven-day trial, then Starter at €19/mo. Professional costs €49/mo, and Business starts at €129/mo. Plans vary in location capacity, feedback pages, monthly Google AI replies, analytics, and support response times. Business supports up to 20 locations and 3,000 monthly AI replies; businesses needing more are directed to contact sales. Unused AI credits do not carry into the next billing period.
Who it suits
Goodfeedback suits single-location businesses and multi-branch chains that want to collect feedback and manage reviews from a shared dashboard. Its listed customer solutions include doctors, hotels, restaurants, dentists, home services, multi-location businesses, and agencies.
What it does well
- Collects feedback through branded QR codes and links.
- Supports Google Maps, Tripadvisor, Trustpilot, Yelp, and custom links.
- AI can prepare personalized replies to Google reviews.
- Dashboard tracks ratings, response rates, and review trends.
- Exports reports as PDFs.
- Monitoring alerts are available.
What to know first
- No ongoing free plan is offered.
- Starter is limited to one business location.
- Unused AI credits do not roll over.
- AI replies may contain errors and require review.
Limits
The seven-day trial includes one business location, one feedback page, and five AI replies. Starter costs €19/mo and covers one location with 100 Google AI replies per month; unused AI credits do not roll over. Business covers up to 20 locations and 3,000 monthly AI replies, with larger needs directed to sales.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Free Trial | 7 days · 1 business location · 1 feedback page · unlimited QR printing · 5 AI replies · internal use only | Free |
| Starter | monthly; annual option advertises 2 months free · 1 business location · 2 feedback pages · unlimited QR printing · 100 Google AI replies/month · Google Reviews and extra review platforms · basic analytics · PDF export · 48-hour support response | €19 a month |
| Professional | monthly; annual option advertises 2 months free · 5 business locations · 10 feedback pages · unlimited QR printing · 500 Google AI replies/month · extra review platforms · custom review links · advanced analytics · PDF export · branding removal · 24-hour support response | €49 a month |
| Business | from €129/month; annual option advertises 2 months free · 20 business locations · unlimited feedback pages · unlimited QR printing · 3,000 Google AI replies/month · extra review platforms · custom review links · business analytics · PDF export · branding removal · 4-hour support response | €129 a month |
As goodfeedback.org lists them, read 14 Oct 2026. The maker's own page has the final word.
Getting started
- Open the Goodfeedback website.
- Paid plans include a seven-day trial that requires no credit card.
- Create a business location and feedback page within the plan's limits.
- Use the branded QR codes or links to collect customer feedback.
- Connect review sources listed for syncing and manage activity through the dashboard.
Verdict
Choose Goodfeedback if your business needs review collection, Google review reply assistance, and review performance reporting in one service. Starter begins at €19/mo for one location; businesses needing more capacity can consider higher tiers, while those requiring more than Business supports must contact sales.
Questions
How much does Goodfeedback cost?
Starter is €19/mo, Professional is €49/mo, and Business starts at €129/mo. Paid plans include a seven-day trial.
Is there a free plan or trial?
There is no free plan. Paid plans include a seven-day trial and do not require a credit card.
Which platforms can I use?
Goodfeedback is available on the web and through an API.
Which review sources does it support?
Listed sources are Google Maps, Tripadvisor, Trustpilot, Yelp, and custom links. The documentation lists syncing integrations for Google My Business, Tripadvisor, Trustpilot, and Yelp.
How many locations and AI replies are included?
Starter includes one business location and 100 monthly Google AI replies. Business includes up to 20 locations and 3,000 monthly AI replies.
Do AI credits carry over, and should replies be reviewed?
Unused AI credits do not roll over to the next billing period. AI output may contain errors, and customers are responsible for reviewing it before publishing where applicable.
Facts from Goodfeedback's own pages
- AI reply languages
- The AI reply feature lists support for more than 20 languages, including English, French, Arabic, Spanish, German, Italian, Portuguese, Japanese, Korean, Chinese, Russian, Turkish, Indonesian, Hindi and Bengali. · goodfeedback.org, 14 Oct 2026
- AI responses
- Its AI generates personalized replies to Google reviews, either automatically or with one click. · goodfeedback.org, 4 Oct 2026
- AI review replies
- Its AI reads Google review text, star rating, author and previous replies, then drafts a response in the review language and an appropriate tone. · goodfeedback.org, 14 Oct 2026
- AI sentiment analysis
- GoodFeedback analyzes feedback sentiment and produces insights intended to help businesses identify trends. · goodfeedback.org, 14 Oct 2026
- AI usage terms
- The terms say AI-generated output may contain errors and customers are responsible for reviewing content before publishing where applicable. · goodfeedback.org, 4 Oct 2026
- Analytics
- A single dashboard tracks ratings, response rates, and review trends across locations, with PDF report export. · goodfeedback.org, 4 Oct 2026
- API availability
- Custom integrations and API access are offered to enterprise customers through the sales team. · goodfeedback.org, 14 Oct 2026
- Auto-reply bot
- An automatic reply bot can publish Google-review responses on a schedule without manual posting for each review. · goodfeedback.org, 14 Oct 2026
- Company scale claim
- The company page claims more than 10,000 active businesses, 50 million reviews analyzed, 99.9% uptime and customers in more than 150 countries. · goodfeedback.org, 14 Oct 2026
- Compliance claim
- The legal page claims GDPR and CCPA compliance, annual SOC 2 Type II audits and ISO 27001 certification. · goodfeedback.org, 14 Oct 2026
- Credit rollover
- Unused AI credits do not roll over to the next billing period. · goodfeedback.org, 4 Oct 2026
- Customer segments
- The documentation describes use for single-location businesses through multi-branch chains, and the site lists solutions for doctors, hotels, restaurants, dentists, home services, multi-location businesses, and agencies. · goodfeedback.org, 4 Oct 2026
- Dashboard analytics
- The product dashboard tracks ratings, response rates, feedback trends and sentiment across locations. · goodfeedback.org, 14 Oct 2026
- Documentation depth
- The documentation includes getting-started guides, feature articles, integrations, billing, account settings, team permissions, multi-location and FAQs. · goodfeedback.org, 14 Oct 2026
- Enterprise options
- The contact page says custom integrations and API access are available for enterprise customers. · goodfeedback.org, 4 Oct 2026
- Feedback collection
- It creates branded QR codes and links that route happy customers to review platforms and unhappy customers to private feedback forms. · goodfeedback.org, 4 Oct 2026
- Feedback routing
- The feedback flow sends positive experiences toward public review pages and directs neutral or negative experiences to private feedback forms. · goodfeedback.org, 14 Oct 2026
- Founded
- GoodFeedback says it was founded in 2025. · goodfeedback.org, 14 Oct 2026
- Free plan
- No · goodfeedback.org, 22 Sept 2026
- Independent description: AI bot
- The LinkedIn post says the AI review bot can automatically produce professional replies to Google reviews. · linkedin.com, 14 Oct 2026
- Independent description: no app
- The LinkedIn post says customers can use the QR flow without downloading an app or creating an account. · linkedin.com, 14 Oct 2026
- Independent description: private recovery
- The LinkedIn post presents private feedback as a way for businesses to understand problems and make them right before customers leave public criticism. · linkedin.com, 14 Oct 2026
- Independent description: QR workflow
- A LinkedIn product post describes customers scanning a QR code, sharing feedback privately when something is wrong, and being sent to Google or Tripadvisor when satisfied. · linkedin.com, 14 Oct 2026
- Independent description: setup time
- The LinkedIn post advertises setup in about two minutes. · linkedin.com, 14 Oct 2026
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