Goodfeedback is a review management platform for businesses that collects customer feedback, helps manage online reviews, and tracks performance. Branded QR codes and links can send happy customers to review platforms while directing unhappy customers to private feedback forms. Listed sources include Google Maps, Tripadvisor, Trustpilot, Yelp, and custom links. The platform can sync reviews from Google My Business, Tripadvisor, Trustpilot, and Yelp. For Google reviews, its AI can generate personalized replies for automatic sending or one-click use. A quality gate blocks inappropriate replies and flags suspicious AI patterns for manual review; customers are responsible for checking AI output for errors before publishing where applicable. A central dashboard follows ratings, response rates, and review trends, and can export PDF reports. Goodfeedback is available on the web and through an API, with monitoring alerts. Plans begin with a seven-day trial, then Starter at €19/mo. Professional costs €49/mo, and Business starts at €129/mo. Plans vary in location capacity, feedback pages, monthly Google AI replies, analytics, and support response times. Business supports up to 20 locations and 3,000 monthly AI replies; businesses needing more are directed to contact sales. Unused AI credits do not carry into the next billing period.
Who it is for
Goodfeedback suits single-location businesses and multi-branch chains that want to collect feedback and manage reviews from a shared dashboard. Its listed customer solutions include doctors, hotels, restaurants, dentists, home services, multi-location businesses, and agencies.
What is good
- Collects feedback through branded QR codes and links.
- Supports Google Maps, Tripadvisor, Trustpilot, Yelp, and custom links.
- AI can prepare personalized replies to Google reviews.
- Dashboard tracks ratings, response rates, and review trends.
- Exports reports as PDFs.
- Monitoring alerts are available.
What to know first
- No ongoing free plan is offered.
- Starter is limited to one business location.
- Unused AI credits do not roll over.
- AI replies may contain errors and require review.
Verdict
Choose Goodfeedback if your business needs review collection, Google review reply assistance, and review performance reporting in one service. Starter begins at €19/mo for one location; businesses needing more capacity can consider higher tiers, while those requiring more than Business supports must contact sales.
Get started with Goodfeedback
- Open the Goodfeedback website.
- Paid plans include a seven-day trial that requires no credit card.
- Create a business location and feedback page within the plan's limits.
- Use the branded QR codes or links to collect customer feedback.
- Connect review sources listed for syncing and manage activity through the dashboard.
Limits to know first
The seven-day trial includes one business location, one feedback page, and five AI replies. Starter costs €19/mo and covers one location with 100 Google AI replies per month; unused AI credits do not roll over. Business covers up to 20 locations and 3,000 monthly AI replies, with larger needs directed to sales.
Questions about Goodfeedback
How much does Goodfeedback cost?
Starter is €19/mo, Professional is €49/mo, and Business starts at €129/mo. Paid plans include a seven-day trial.
Is there a free plan or trial?
There is no free plan. Paid plans include a seven-day trial and do not require a credit card.
Which platforms can I use?
Goodfeedback is available on the web and through an API.
Which review sources does it support?
Listed sources are Google Maps, Tripadvisor, Trustpilot, Yelp, and custom links. The documentation lists syncing integrations for Google My Business, Tripadvisor, Trustpilot, and Yelp.
How many locations and AI replies are included?
Starter includes one business location and 100 monthly Google AI replies. Business includes up to 20 locations and 3,000 monthly AI replies.
Do AI credits carry over, and should replies be reviewed?
Unused AI credits do not roll over to the next billing period. AI output may contain errors, and customers are responsible for reviewing it before publishing where applicable.
Goodfeedback plans and pricing
All plansCompared on review management software
- Free plan
- No
- Location limit
- 1 locations
