Fonema
What Fonema is
Fonema provides AI voice and text agents for calls, messaging, and chat, operating 24/7. Its listed uses include qualifying leads, following up on sales, collections, appointment scheduling, and first-level customer support. Channels include voice, WhatsApp, SMS, web chat, email, IVR, Instagram, Messenger, Telegram, and API. Fonema says agents support more than 30 languages and offer more than 200 regional Spanish voices. Integrations include HubSpot, Zoho CRM, Salesforce, Google Calendar, and API. An MCP server lets AI assistants such as Claude and ChatGPT access agents and call results through account OAuth. Usage-tier pricing starts at $0.14 per minute, billed by the second, with volume rates and no fixed monthly fee on those tiers. Fonema’s Twilio telephony adds a $15 USD monthly line fee plus country rates; customers can connect their own SIP trunk without Fonema telephony charges. A free setup and test call are offered, with no stated trial duration. Fonema was founded in 2023 and is headquartered in Mexico City.
Who it suits
Fonema may suit teams handling calls and customer conversations across multiple channels, especially those needing lead qualification, scheduling, or first-level support. The listed platforms are web and API.
What it does well
- Agents support more than 30 languages.
- Offers more than 200 regional Spanish voices.
- Includes a free agent setup and test call.
- Supports inbound and outbound calls.
What to know first
- Twilio telephony adds a $15 USD monthly line fee plus country rates.
- The free trial has no stated duration.
- Listed concurrent-call capacity is five calls.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Call center | Monthly plan contracted through sales · 500K–1M min | $0.08 a month |
| Call center growth | Monthly plan contracted through sales · 1M+ min | $0.08 a month |
| Scale | Monthly plan contracted through sales · 100K–500K min | $0.11 a month |
| Growth | Pay-as-you-go; volume rate applied automatically to actual monthly usage · De 20K a 50K min/mes | $0.13 a month |
| Pro | Pay-as-you-go; volume rate applied automatically to actual monthly usage · De 50K a 100K min/mes | $0.13 a month |
| Starter | Pay-as-you-go; billed per second on actual monthly usage · Hasta 20K min/mes | $0.14 a month |
As fonema.ai lists them, read 8 Oct 2026. The maker's own page has the final word.
Verdict
Fonema combines voice and text agents with a broad set of listed channels and integrations. Usage tiers are billed by the second, while telephony through Fonema carries a separate monthly line fee and country rates.
Facts from Fonema's own pages
- AI data use
- Fonema says it does not use conversation content, transcripts, or recordings to train general or public AI models by default. · fonema.ai, 8 Oct 2026
- Channels
- The platform lists voice, WhatsApp, SMS, web chat, email, IVR, Instagram, Messenger, Telegram, and API as channels. · fonema.ai, 8 Oct 2026
- Enterprise capacity
- The site says enterprise customers can launch more than 10,000 calls monthly and manage up to 500 conversations in parallel. · fonema.ai, 8 Oct 2026
- Founded
- 2023 · fonema.ai, 28 Sept 2026
- Headquarters
- Mexico City, Mexico · fonema.ai, 28 Sept 2026
- Implementation
- Fonema says standard agents can be configured in minutes, while specific cases can take up to a week. · fonema.ai, 8 Oct 2026
- Integrations
- The company lists HubSpot, Zoho CRM, Salesforce, Google Calendar, and an API as integrations. · fonema.ai, 8 Oct 2026
- Languages and voices
- Fonema says agents support more than 30 languages and offer more than 200 regional Spanish voices. · fonema.ai, 8 Oct 2026
- MCP
- Fonema offers an MCP server that AI assistants such as Claude and ChatGPT can use to access agents and call results via account OAuth. · fonema.ai, 8 Oct 2026
- Pricing and usage
- The listed agent rate is $0.14 per minute, billed by the second, with volume pricing and no fixed monthly fee on usage tiers. · fonema.ai, 8 Oct 2026
- Product
- Fonema provides AI voice and text agents that handle calls, WhatsApp, and chat 24/7. · fonema.ai, 8 Oct 2026
- Security
- Fonema lists TLS 1.2+ in transit, AES-256 at rest, MFA, least-privilege access, and infrastructure from SOC 2 Type II or ISO 27001 certified providers. · fonema.ai, 8 Oct 2026
- Support
- Fonema provides Spanish-language accompaniment and lists [email protected] for sales contact. · fonema.ai, 8 Oct 2026
- Telephony
- Fonema telephony runs on Twilio with a $15 USD monthly line fee plus country rates, or customers can connect their own SIP trunk without Fonema telephony charges. · fonema.ai, 8 Oct 2026
- Trial
- The site offers a free agent setup and test call, but does not state a trial duration. · fonema.ai, 8 Oct 2026
- Use cases
- Its agents support lead qualification, sales follow-up, collections, appointment scheduling, and first-level customer support. · fonema.ai, 8 Oct 2026
Where Fonema stands on Freedom251
- AI Voice Agents#14 of 32