Floatbot AI
by Floatbot AI
What Floatbot AI is
Floatbot AI is an enterprise platform for automating customer interactions, operations, workflows, and employee enablement across voice, chat, SMS, and email. Voice agents handle inbound and outbound calls, support warm handoff to human agents, and can manage thousands of calls simultaneously. Digital agents provide multilingual, context-aware conversations across web, mobile, and messaging apps. A visual no-code builder, GenAI, and retrieval-augmented generation support agent creation and knowledge-based answers. Shared context spans channels, with human handoff available. Listed integrations include Twilio or Plivo, payment gateways, WhatsApp, Google Maps, and contact-center platforms. Floatbot serves insurance, collections, banking, healthcare, lending, and customer experience. It runs on Android, iOS, web, and API, with cloud or on-premises deployment. Lite through Enterprise plans vary by concurrency, knowledge sources, upload size, and history.
Who it suits
It suits organizations automating support or workflows across voice and digital channels. The listed industries and deployment options cover teams needing multilingual agents, integrations, and human escalation.
What it does well
- Voice, chat, SMS, and email channels
- Visual no-code agent builder
- Warm handoff to human agents
- Knowledge-base answers
- Cloud and on-premises deployment
What to know first
- Pricing is on request
- No free plan
- Plan limits vary by tier
- Free-trial duration is unstated
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Lite | Contact Sales · 2 concurrent calls · 10 concurrent chat sessions · 5 knowledge-base sources · up to 2 MB upload | On request |
| Growth | Contact Sales · 75 concurrent calls · 500 concurrent chat sessions · 50 knowledge-base sources · up to 25 MB upload | On request |
| Essential | Contact Sales · 25 concurrent calls · 100 concurrent chat sessions · 20 knowledge-base sources · up to 10 MB upload | On request |
| Enterprise | Contact Sales · No limit on concurrent calls, chat sessions, knowledge-base sources, or upload size | On request |
As floatbot.ai lists them, read 7 Oct 2026. The maker's own page has the final word.
Verdict
Floatbot AI brings voice and digital agents into one omnichannel enterprise platform. Its tiered limits and deployment choices let organizations match capacity and operating requirements.
Facts from Floatbot AI's own pages
- Digital agents
- Digital agents support multilingual, context-aware conversations across web, mobile, and messaging apps, with a no-code builder and GenAI plus RAG capabilities. · floatbot.ai, 7 Oct 2026
- Free plan
- No · floatbot.ai, 21 Sept 2026
- Headquarters
- Milpitas, California, USA · floatbot.ai, 28 Sept 2026
- Human handoff
- Yes · floatbot.ai, 21 Sept 2026
- Industries
- The company lists insurance, collections, banking, healthcare, lending, and customer experience among the industries it serves. · floatbot.ai, 7 Oct 2026
- Integrations
- The site lists integrations including Twilio or Plivo, payment gateways, WhatsApp, Google Maps, and contact-center platforms. · floatbot.ai, 7 Oct 2026
- Knowledge-base answers
- Yes · floatbot.ai, 21 Sept 2026
- Omnichannel
- The platform supports voice, chat, SMS, and email, with shared omnichannel context and human handoff. · floatbot.ai, 7 Oct 2026
- Plan limits
- The pricing table specifies different concurrency limits, knowledge-base source counts, upload sizes, and history durations for Lite, Essential, Growth, and Enterprise. · floatbot.ai, 7 Oct 2026
- Product
- Floatbot.AI is an enterprise AI agent platform for automating customer interactions, operations, workflows, and employee enablement across voice, chat, email, and SMS. · floatbot.ai, 7 Oct 2026
- Security and compliance
- The company lists ISO 9001, ISO 27001, SOC 2 Type II, HIPAA, and GDPR among its certifications. · floatbot.ai, 7 Oct 2026
- Security features
- The pricing page lists ISO 27001, SOC 2 Type 2, HIPAA compliance, custom security compliance support, and PII redaction as security features. · floatbot.ai, 7 Oct 2026
- Support
- Floatbot provides a support contact at [email protected]. · floatbot.ai, 7 Oct 2026
- Trial
- The site offers a free trial but does not state its duration on the pages reviewed. · floatbot.ai, 7 Oct 2026
- Visual flow builder
- Yes · floatbot.ai, 21 Sept 2026
- Voice AI
- Voice agents automate inbound and outbound calls, support warm handoff to human agents, and can handle thousands of calls simultaneously. · floatbot.ai, 7 Oct 2026
Where Floatbot AI stands on Freedom251
- Chatbot Builders#144 of 257
- AI Agent Platforms#44 of 73