Chatlayer by Sinch
What Chatlayer by Sinch is
Chatlayer by Sinch is a paid platform for creating chatbots and voice bots that engage customers across multiple channels. Its visual flow builder and AI bot generation support no-code chatbot setup, with industry-tailored templates available. Human handoff lets conversations move from automation to people. Natural-language processing supports understanding and communication in more than 100 languages. Administrators can analyze bot messages and inspect bot health through a dashboard. The product page describes GPT-3 integration for more personalized responses. Through its API, Chatlayer connects with major CRM, ticketing, knowledge-base, and contact-center solutions. Listed Conversation API channels include WhatsApp, RCS, SMS, MMS, Facebook Messenger, Instagram, Viber, Telegram, KakaoTalk, LINE, WeChat, Sinch Push, and Sinch Live Chat. It runs through web and API platforms with multichannel deployment. A free trial signup is available, while pricing is provided on request.
Who it suits
Chatlayer suits businesses seeking to automate customer care, engage customers, and personalize interactions with clients and prospects. It is intended for teams needing multilingual, multichannel bots with human escalation.
What it does well
- No-code visual flow builder
- Supports more than 100 languages
- Human handoff for conversations
- API connects business systems
- Free trial available
What to know first
- Paid service with pricing on request
- Certifications may apply only to specific products
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Chatlayer | Contact sales for pricing; no Chatlayer plan prices listed on Sinch’s pricing page | On request |
As sinch.com lists them, read 12 Oct 2026. The maker's own page has the final word.
Verdict
Chatlayer combines no-code bot building, multilingual NLP, human handoff, analytics, and broad channel coverage. Businesses should contact Sinch for pricing and confirm which compliance certifications apply to their intended product.
Facts from Chatlayer by Sinch's own pages
- AI bot generation
- Yes · sinch.com, 21 Sept 2026
- AI integration
- The product page describes a GPT-3 integration for more personalized bot responses. · sinch.com, 12 Oct 2026
- Analytics
- The platform provides bot-message analysis and a dashboard for administrators to inspect bot health. · sinch.com, 12 Oct 2026
- Business integrations
- Chatlayer says it integrates through its API with major CRM, ticketing, knowledge-base, and contact-center solutions. · sinch.com, 12 Oct 2026
- Company founded
- Sinch’s about page says its founders set out in 2008 to transform customer communications. · sinch.com, 12 Oct 2026
- Deployment channels
- multichannel · sinch.com, 21 Sept 2026
- Founded
- 2018 · sinch.com, 19 Oct 2026
- Headquarters
- Stockholm, Sweden · sinch.com, 19 Oct 2026
- Human handoff
- Yes · sinch.com, 21 Sept 2026
- Languages
- Chatlayer’s NLP lets bots understand and communicate in more than 100 languages across channels. · sinch.com, 12 Oct 2026
- Messaging channels
- Sinch lists WhatsApp, RCS, SMS, MMS, Facebook Messenger, Instagram, Viber, Telegram, KakaoTalk, LINE, WeChat, Sinch Push, and Sinch Live Chat among its Conversation API channels. · sinch.com, 12 Oct 2026
- No-code builder
- Sinch says users can set up chatbots without coding and start from industry-tailored templates. · sinch.com, 12 Oct 2026
- Product
- Chatlayer provides smart chatbots and voice bots for engaging with customers across multiple channels. · sinch.com, 12 Oct 2026
- Security
- The Chatlayer documentation states that the platform is ISO 27001 certified. · docs.chatlayer.ai, 12 Oct 2026
- Support
- Sinch’s support page says its knowledge base and community cover Chatlayer and offers a support request form. · sinch.com, 12 Oct 2026
- Trial availability
- The Chatlayer product page offers a “Try for free” signup, but does not state a trial duration. · sinch.com, 12 Oct 2026
- Trust and compliance
- Sinch’s Trust Center lists ISO 27001:2022, SOC 2 Type II, PCI, GDPR, and HIPAA badges and notes that certifications may apply to specific products. · trust.sinch.com, 12 Oct 2026
- Visual flow builder
- Yes · sinch.com, 21 Sept 2026
- Who it is for
- Sinch presents Chatlayer for businesses seeking to automate customer care, engage customers, and personalize experiences for clients and prospects. · sinch.com, 12 Oct 2026
Where Chatlayer by Sinch stands on Freedom251
- Chatbot Builders#145 of 257