Exotel Business Phone System is a paid cloud phone service for small businesses. It provides IVR, an auto attendant, custom call routing, instant transfers with context, missed-call automation, and desktop and mobile apps. Calls can route by business hours, caller location, or history, while one number can handle unlimited concurrent calls. Additional tools include an auto dialer, automated IVR campaigns, campaign analytics, and secure call recording. Teams can use mobile phones, desktops, softphones, or landlines, and existing business numbers can be ported. Documented integrations include Zoho Desk, Zoho CRM, Freshdesk, HubSpot, Salesforce, CleverTap, WebEngage, MoEngage, and Shopify Verification. Plans start at ₹9,999.00 INR per month. Dabbler, Believer, and Influencer differ in validity, credits, phone numbers, and agent capacity. A no-commitment seven-day trial includes 500 credits. There is no free plan, and Voice Streaming is sold separately.
Who it is for
Exotel suits small businesses needing IVR, routing, call automation, recording, and multi-device calling. It supports teams from three included users to plans with unlimited agents.
What is good
- Custom call routing and IVR
- Unlimited concurrent calls on one number
- Missed-call lead automation
- Desktop and mobile apps
- Seven-day trial with 500 credits
What to know first
- No free plan
- Voice Streaming costs extra
- Plans include different validity periods
- Voicemail transcription is unavailable
Verdict
Exotel combines business calling, routing, automation, analytics, and integrations for small teams. Review each plan’s validity, credits, phones, agents, and separate Voice Streaming availability before choosing.
Exotel Business Phone System plans and pricing
All plansCompared on business phone systems
- Free plan
- No
- Included users
- 3 users
- Auto attendant
- Yes
- Call routing
- custom
- Voicemail transcription
- No
- Desktop and mobile apps
- Yes
