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Exotel Business Phone System
What Exotel Business Phone System is
Exotel Business Phone System is a paid cloud phone service for small businesses. It provides IVR, an auto attendant, custom call routing, instant transfers with context, missed-call automation, and desktop and mobile apps. Calls can route by business hours, caller location, or history, while one number can handle unlimited concurrent calls. Additional tools include an auto dialer, automated IVR campaigns, campaign analytics, and secure call recording. Teams can use mobile phones, desktops, softphones, or landlines, and existing business numbers can be ported. Documented integrations include Zoho Desk, Zoho CRM, Freshdesk, HubSpot, Salesforce, CleverTap, WebEngage, MoEngage, and Shopify Verification. Plans start at ₹9,999 a month. Dabbler, Believer, and Influencer differ in validity, credits, phone numbers, and agent capacity. A no-commitment seven-day trial includes 500 credits. There is no free plan, and Voice Streaming is sold separately.
Who it suits
Exotel suits small businesses needing IVR, routing, call automation, recording, and multi-device calling. It supports teams from three included users to plans with unlimited agents.
What it does well
- Custom call routing and IVR
- Unlimited concurrent calls on one number
- Missed-call lead automation
- Desktop and mobile apps
- Seven-day trial with 500 credits
What to know first
- No free plan
- Voice Streaming costs extra
- Plans include different validity periods
- Voicemail transcription is unavailable
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Dabbler | 5 months validity; ₹4,999 rental; 5,000 credits; 1 Exotel phone; 3 agents; multi level IVR · 5 months validity · ₹4,999 rental · 5,000 credits · 1 Exotel phone · 3 agents · multi level IVR | ₹9,999 a month |
| Believer | 11 months validity; ₹10,499 rental; 9,500 credits; 2 Exotel phones; 6 agents; multi level IVR · 11 months validity · ₹10,499 rental · 9,500 credits · 2 Exotel phones · 6 agents · multi level IVR | ₹19,999 a month |
| Influencer | 11 months validity; ₹10,499 rental; 39,000 credits; 10 Exotel phones; unlimited agents; multi level IVR · 11 months validity · ₹10,499 rental · 39,000 credits · 10 Exotel phones · unlimited agents · multi level IVR | ₹49,499 a month |
As exotel.com lists them, read 11 Oct 2026. The maker's own page has the final word.
Verdict
Exotel combines business calling, routing, automation, analytics, and integrations for small teams. Review each plan’s validity, credits, phones, agents, and separate Voice Streaming availability before choosing.
Facts from Exotel Business Phone System's own pages
- Auto attendant
- Yes · next.exotel.com, 22 Sept 2026
- Automation and reporting
- Features include an auto dialer, automated IVR campaigns, campaign analytics, and secure call recording. · exotel.com, 11 Oct 2026
- Call management
- The system routes calls by business hours, caller location, or history and supports instant transfers with context. · exotel.com, 11 Oct 2026
- Call routing
- custom · next.exotel.com, 22 Sept 2026
- Concurrent calls
- Exotel says one number can handle unlimited concurrent calls. · exotel.com, 11 Oct 2026
- Desktop and mobile apps
- Yes · next.exotel.com, 22 Sept 2026
- Devices
- The product page says teams can make and receive calls using mobile phones, desktops, softphones, or landlines. · exotel.com, 11 Oct 2026
- Founded
- 2011 · exotel.com, 19 Oct 2026
- Free plan
- No · next.exotel.com, 22 Sept 2026
- Headquarters
- Bengaluru, Karnataka, India · exotel.com, 19 Oct 2026
- Included users
- 3 · next.exotel.com, 22 Sept 2026
- Integrations
- Documented integrations include Zoho Desk, Zoho CRM, Freshdesk, HubSpot, Salesforce, CleverTap, WebEngage, MoEngage, and Shopify Verification. · docs.exotel.com, 11 Oct 2026
- Missed calls
- Missed call automation can trigger responses or callbacks to capture leads. · exotel.com, 11 Oct 2026
- Plan limitation
- Voice Streaming (Agent Stream) is excluded from the listed plans and is offered separately with pricing available by contacting Exotel. · next.exotel.com, 11 Oct 2026
- Purpose
- Exotel’s cloud phone system is aimed at small businesses and provides IVR, call routing, and scalable business calling. · exotel.com, 11 Oct 2026
- Security
- Exotel’s pricing page says its security measures include voice log encryption, ISO 27001:2013, PCI DSS, and data access controls. · next.exotel.com, 11 Oct 2026
- Setup and number porting
- The product page says most small businesses can set up and start managing calls within 30 minutes and can port an existing business number. · exotel.com, 11 Oct 2026
- Support
- Exotel’s business phone system integration documentation directs customers to Dashboard chat or WhatsApp at 08088919888 for integration help. · docs.exotel.com, 11 Oct 2026
- Trial
- The pricing page offers a no-commitment, 7-day free trial with 500 free credits and says trial accounts can use custom call flows and integrations. · next.exotel.com, 11 Oct 2026
- Voicemail transcription
- No · next.exotel.com, 22 Sept 2026
Where Exotel Business Phone System stands on Freedom251
- Cloud Telephony Solutions#7 of 24
- Business Phone Systems#53 of 167