Acefone

Name: Acefone
Price: 1599 INR
Author: Acefone

by Acefone

Free trial AndroidAPIExtensioniPhoneMacWeb+1

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What Acefone is

Acefone is a paid, cloud-based communications service for businesses, with products including Interactions Hub, API Connect, and Campaigns. Its AceX app brings voice calls, video, SMS, and WhatsApp together, while Contact Center Studio provides automated dialers, smart routing, call disposition, and post-call surveys. Listed features include automatic call distribution, transfers, text-to-speech, monitoring, scheduled email reports, and trigger-based APIs. Integrations include Zendesk, Zoho, Salesforce, HubSpot, Freshworks, Freshdesk, Bitrix24, Kapture, Microsoft Teams, Google Workspace, and Microsoft Dynamics 365. Security controls include two-factor authentication, agent OTP, user-wise IP whitelisting, sensitive-information masking, and Azure Cloud SSO. Professional costs ₹1,599 a month with a minimum of six seats; Ultra costs ₹1,999 a month with a minimum of five. Both include a seven-day limited-calling trial and one standard DID. Professional includes three months of recording, while Ultra includes six.

Who it suits

Acefone suits businesses needing cloud calling and contact-center tools across web, desktop, iOS, or Android. Its plans target teams requiring multiple users, integrations, routing, and recorded calls.

What it does well

Voice, video, SMS, and WhatsApp in one app
Automated dialers and smart call routing
Many listed CRM and workplace integrations
Seven-day limited-calling trial
Security controls include IP whitelisting

What to know first

No free plan
Professional requires six seats minimum
Ultra requires five seats minimum
Trial has limited calling

Plans

Plan	Billed and limits	Price
Professional	per user/month; minimum 6 seats · 7-day limited-calling trial · unlimited India calling · 1 standard DID · 3-month call recording · standard roles · chat 24x7 · call support 16x5	₹1,599 a month
Ultra	per user/month; minimum 5 seats · 7-day limited-calling trial · unlimited India calling · 1 standard DID · 6-month call recording · custom roles · chat 24x7 · call support 24x7	₹1,999 a month
Enterprise	High-volume deployments · Custom infrastructure and SLAs · Tailored security and compliance	On request
Professional (Contact Center Studio, India)	₹1,599 per user per month · Minimum 6 seats · 3 months call recording · Unlimited calling within India · 1 standard DID	₹1,599 a month
Professional	per user/month · 1,000 local minutes · 24x7 support · analytics/reporting · Android · assisted onboarding · auto provisioning	$19.99 a month
Ultra (Contact Center Studio, India)	₹1,999 per user per month · Minimum 5 seats · 6 months call recording · Unlimited calling within India · 1 standard DID	₹1,999 a month
Ultra	per user/month · 24x7 support · analytics/reporting · Android · assisted onboarding · auto provisioning · call announcement	$29.99 a month
Toll Free Number	$4.99 / month · Toll free number charge; tariffs are in addition to Business or Premium plan charges	$4.99 a month

The first 8 of 9 plans, as acefone.com lists them, read 15 Oct 2026. The maker's own page has the final word. Every plan

Verdict

Acefone combines multichannel business communications with contact-center workflows, integrations, and listed security controls. Seat minimums, recording periods, and trial limits differ by plan, so match them to team size.

Facts from Acefone's own pages

API authentication: API requests use bearer tokens, with JWT access tokens documented as one-hour tokens unless unlimited lifetime is enabled by support. · docs.acefone.in, 15 Oct 2026
API documentation depth: The developer hub includes guides, API reference pages, request parameters, response codes, curl examples and Java examples. · docs.acefone.in, 15 Oct 2026
API extensibility: API Dialplan lets an HTTPS GET or POST endpoint make real-time routing decisions with custom headers, payloads, mappings, timeouts and failover destinations. · docs.acefone.in, 15 Oct 2026
Auto attendant: An auto-attendant acts as a virtual receptionist that greets callers and routes them. · acefone.com, 15 Oct 2026
Business numbers: multiple · acefone.com, 22 Sept 2026
Business phone pricing: Acefone advertises Business Phone Service pricing from $19.99/- and says plans include unlimited calling, one DID number, and one year of CDR. · acefone.com, 11 Oct 2026
Call queues: The platform queues incoming calls and routes them to available executives in first-come order. · acefone.com, 15 Oct 2026
Call routing: custom · acefone.com, 22 Sept 2026
Communication channels: The AceX app combines voice calls, video, SMS, and WhatsApp in one app. · acefone.com, 11 Oct 2026
Company facts: LinkedIn lists Acefone as privately held, founded in 2019, headquartered in Gurgaon, Haryana, with 201–500 employees. · linkedin.com, 15 Oct 2026
Company identity: Acefone's documentation identifies Servetel Infocomm Private Limited as the operator of the platform and its APIs. · docs.acefone.in, 15 Oct 2026
Company legal profile: Crunchbase describes Servetel (by Acefone) as a private Gurgaon-headquartered cloud-telephony company founded in 2018 with Karan Chhabra as CEO and founder. · crunchbase.com, 15 Oct 2026
Contact center capabilities: Contact Center Studio includes automated dialers, smart call routing, call disposition, and post-call surveys. · acefone.com, 11 Oct 2026
Contact Center Studio: Contact Center Studio supports inbound and outbound contact-center work with automated dialers, queues, IVR and call disposition. · linkedin.com, 15 Oct 2026
Data retention: Call and message detail records remain fully available for three months, archived through month twelve, then permanently deleted; recording retention follows the subscribed plan. · docs.acefone.in, 15 Oct 2026
Desktop and mobile apps: Yes · acefone.com, 22 Sept 2026
Documentation and support: The pricing page lists knowledgebase, videos, FAQs, API documentation, 24x7 chat and tier-dependent phone support. · acefone.com, 15 Oct 2026
Features: The features page lists automatic call distribution, call transfer, text-to-speech, call monitoring, scheduled email reports, and trigger-based APIs. · acefone.com, 11 Oct 2026
Founded: 2019 · acefone.com, 28 Sept 2026
Free plan: No · acefone.com, 22 Sept 2026
Google Play listing: AceConnect by Acefone shows 5,000-plus downloads; Google Play lists SERVETEL INFOCOMM PRIVATE LIMITED as developer and says no data is collected or shared. · play.google.com, 15 Oct 2026
HD voice: Wideband codecs prioritize voice packets to maintain high-quality audio under poor bandwidth conditions. · acefone.com, 15 Oct 2026
Included users: 6 · acefone.com, 22 Sept 2026
Integrations: Listed integrations include Zoho, Salesforce, Microsoft Dynamics 365, HubSpot, Freshworks, Freshdesk, Zendesk, Bitrix24, LeadSquared, Kapture, Microsoft Teams and Google Workspace. · acefone.com, 15 Oct 2026